Children's Home run by Parkview Care (Broadstairs) Limited in Kent

Inspection report for children’s home: 1258386 1 SENSITIVE-OFSTED USE ONLY

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Registered provider: Parkview Care (Broadstairs) Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and provides care for up to 3 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, 2 children were living in the home.

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Information about this children’s home

There is currently no registered manager in post.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 4 November 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: A compliance notice was issued on the 26 th of June 2026 under regulation 13 due to the provider’s failure to ensure the home is managed effectively and efficiently by a permanent, suitably experienced and qualified registered manager. Inspection report for children’s home: 1258386 2 SENSITIVE-OFSTED USE ONLY

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Inspection date Inspection type Inspection judgement

04/11/2025 Full Good 02/10/2024 Full Good 31/01/2024 Full Good 31/01/2023 Full Requires improvement to be good Inspection report for children’s home: 1258386 3 SENSITIVE-OFSTED USE ONLY

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Summary of findings

Children have made progress in many areas of their lives, including education, emotional wellbeing and peer relationships. Staff have supported children to develop positive and meaningful relationships. However, children have been affected by a high turnover of staff and changes in managers since the last inspection.

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Summary of findings

Children’s needs and vulnerabilities are understood by the staff team, and safeguarding arrangements in the home are effective.

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Summary of findings

There have been ongoing changes in registered managers, with several leaving the home after short periods. Senior leaders have taken steps to understand the underlying causes. However, these actions have not yet mitigated the effect on the continuity of care for children.

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Overall experiences and progress of children and young people: good

Children have individualised care plans that are detailed, linked to local authority planning and clearly outline the specific support that children need. Children’s views are included in these documents, and there is a collaborative approach with children in determining how they are cared for.

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Overall experiences and progress of children and young people: good

Children living in the home have made progress from their starting points. For one child, there has been a positive change that has been made in them accessing their education. They have also developed their social and independence skills and formed friendships.

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Overall experiences and progress of children and young people: good

There is clear planning for children moving into and on from the home. Staff meet with children before they move in. When moving on from the home they arrange for the child to visit the new homes to support children to prepare for these important changes in their lives. When this is not possible, staff are creative in ensuring that children receive as much information as possible about their future. They also seek to understand children’s wishes and feelings by carrying out key-work sessions with them.

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Overall experiences and progress of children and young people: good

Children are supported to take part in a wide range of activities that reflect their individual interests and preferences. Staff ensure that children have opportunities to contribute to decisions about the activities they participate in. Children can identify how involvement in these activities has supported the development of their confidence and friendships.

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Overall experiences and progress of children and young people: good

Staff actively support children to develop their independence skills and use creative approaches to encourage their participation in identifying areas for development. Children are supported to set goals and develop plans to help them achieve important life skills. Inspection report for children’s home: 1258386 4 SENSITIVE-OFSTED USE ONLY

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Overall experiences and progress of children and young people: good

The home is generally clean, welcoming and suitably furnished, and children have been supported to personalise their bedrooms. However, there are some areas where personal information, including timetables and other details, is displayed on noticeboards in communal spaces. This detracts from the homely environment and gives some areas of the home a more institutional feel.

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Overall experiences and progress of children and young people: good

Staff understand children’s individual needs and adapt their approach to ensure that they are met. Children understand the house rules, boundaries and routines in place; however, these have not consistently been followed because of staff changes and the lack of stable management. This exposes children to some inconsistency and lack of clarity from the staff team.

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How well children and young people are helped and protected: good

Children are rarely missing from the home. When they are, staff respond appropriately. Children have clear missing-from-home protocols that are individualised to reflect their needs, levels of risk and vulnerabilities. Managers ensure that their oversight is clearly recorded on missing-from-home incident reports.

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How well children and young people are helped and protected: good

Physical intervention is rarely used by staff. When it is used, it is proportionate to the level of risk presented. Staff will always apply the least restrictive hold possible. However, there has been some inconsistency in the recording of restraints. Discussions with children following restraints are not consistently captured, resulting in missed opportunities to support children’s learning, explore their views and feelings, and independently check on their welfare following a physical intervention.

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How well children and young people are helped and protected: good

In most instances, allegations made by children are dealt with appropriately. However, one allegation was not recorded at the time of the incident, and this was then done retrospectively. Leaders and senior management have clear expectations regarding the level of care and practice of the staff in the home. When concerns arise in relation to staff conduct or practice, managers take clear action and notify relevant safeguarding agencies. The quality of internal investigations is good, and senior management takes clear safeguarding action to prioritise children’s safety while these processes are carried out.

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How well children and young people are helped and protected: good

Staff consistently demonstrate a good understanding of the children’s needs, risks, progress, and safeguarding procedures. Children have detailed and individualised risk assessments. These are updated regularly, yet there have been instances where updates are not added consistently to all plans, meaning important information could be missed. There has been inconsistency at times with the detail and quality of report writing following incidents in the home. This is acknowledged by senior managers and steps have been taken to address these issues.

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How well children and young people are helped and protected: good

Safer recruitment processes are robust and include all relevant employment checks, references, and identification verification to ensure that staff are suitable and safe to work with children. Inspection report for children’s home: 1258386 5 SENSITIVE-OFSTED USE ONLY

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The effectiveness of leaders and managers: requires improvement to be good

Two managers have left since the last inspection; the home is currently without a registered manager. The day-to-day running of the home is overseen between 2 senior managers; a manager from another home and a senior staff member. Senior management is actively recruiting for this position and has carried out a learning review to explore the reasons why management arrangements have been challenging for the home.

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The effectiveness of leaders and managers: requires improvement to be good

The home has adequate staffing levels, and staff work across 2 of the organisation’s homes. Managers are actively recruiting for staff. However, the turnover of staff means that few members of the team have worked in the home for any extended period. Overall, children are positive about the staff team and generally feel cared for by them. However, one child said that staff turnover has hindered them developing relationships with staff. They assume that staff will not be around for lengthy periods, with one child asking ‘What’s the point?’.

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The effectiveness of leaders and managers: requires improvement to be good

On occasion, children have not had opportunities to say goodbye to staff or managers who have left the organisation. As a result, they have not been supported to have meaningful endings.

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The effectiveness of leaders and managers: requires improvement to be good

The responsible individual has delegated oversight of the home to other senior managers. There is little evidence of the responsible individual’s presence in the home, with both children living in the home saying that they had not met them and did not understand their role. This has affected oversight of the home in the absence of a registered manager. While senior leaders say they have received supervision from the responsible individual, they did not have access to records of these meetings and were unable to evidence how frequently sessions were taking place. Other systems for monitoring the home, such as monthly independent visitor reports and internal care reviews, lack sufficient scrutiny, feedback and input to support meaningful development for the home.

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The effectiveness of leaders and managers: requires improvement to be good

Staff have a clear induction plan and receive appropriate training when they start working at the home. There are opportunities for staff to develop and progress throughout their careers. There is a clear workforce development plan that identifies individual learning and training needs. Staff receive regular assessments throughout the year to understand their knowledge of children’s care plans and the expected practice in the home.

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The effectiveness of leaders and managers: requires improvement to be good

When needed, senior leaders will challenge partner agencies and professionals and clearly advocate for the children in their care to ensure that decisions are made in their best interests.

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The effectiveness of leaders and managers: requires improvement to be good

The staff develop positive relationships with children’s families. Feedback from families is mostly positive. They feel that children are safe and that the staff care for them. Family members say that they have seen clear progress that children have made since living in Inspection report for children’s home: 1258386 6 SENSITIVE-OFSTED USE ONLY

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The effectiveness of leaders and managers: requires improvement to be good

the home. However, during the inspection period, family members have noted the effect of changes in managers and staff, which have, at times, affected communication, arrangements for family time and the development of positive relationships.

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The effectiveness of leaders and managers: requires improvement to be good

Staff receive regular supervision, training and attend team meetings. They say that these arrangements support their knowledge and confidence in carrying out their roles. Supervision records for staff are detailed and place an emphasis on safeguarding and practice development. Staff appraisals identify current levels of knowledge and skills, and development goals are set. Inspection report for children’s home: 1258386 7 SENSITIVE-OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(e)(f)(g)(i)(h))

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Requirement Due date

This requirement was made at the last inspection and is restated. 13 September 2026

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Requirement Due date

A responsible individual must— 2 October 2026 Inspection report for children’s home: 1258386 8 SENSITIVE-OFSTED USE ONLY

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Requirement Due date

have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated. (Regulation 26 (7)(b))

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Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (3)(c)) 2 October 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that the home provides a nurturing and supportive environment and, as far as possible, maintains a domestic rather than ‘institutional’ impression. Staff should ensure that children’s personal information is not displayed in areas accessible to other children, ensuring that their dignity is upheld. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1258386 9 SENSITIVE-OFSTED USE ONLY

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: The Brentano Suite, Solar House, 915 High Road, North Finchley, London N12 8QJ

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Inspectors

Lee Muchmore, Social Care Inspector Kerry Howarth, Social Care Inspector Inspection report for children’s home: 1258386 10 SENSITIVE-OFSTED USE ONLY

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Inspectors

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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