Children's Home run by Parkview Care (Broadstairs) Limited in Kent

Inspection report for children’s home: 1258386 1 Registered provider: Parkview Care (Broadstairs) Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and operated by a private organisation and provides care for up to three children.

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Information about this children’s home

At the time of this inspection, two children were living at the home.

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Information about this children’s home

The home has been without a registered manager since March 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1258386 2

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Inspection date Inspection type Inspection judgement

02/10/2024 Full Good 31/01/2024 Full Good 31/01/2023 Full Requires improvement to be good 10/08/2021 Full Good Inspection report for children’s home: 1258386 3

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Overall experiences and progress of children and young people: good

Both children have moved into the home since the last inspection. Staff understand the children and their needs. This helps the staff to build trusting relationships with the children. As a result, the children are settling into the home well.

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Overall experiences and progress of children and young people: good

Careful planning takes place before children move into the home. Managers ensure that detailed information is gathered and considered to assess whether staff can meet each child’s individual needs. When possible, introductions are carried out face to face. When not achievable, other methods are used to help prepare children. Staff welcome children warmly into the home, and this helps them adapt and settle. When children move on from the home, they do so in a planned way, with a focus on providing them with positive and meaningful endings.

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Overall experiences and progress of children and young people: good

Due to their individual circumstances, children are not accessing mainstream education. Managers and staff have responded by taking practical steps to prioritise children’s learning. Tutoring is in place for one child, and efforts are ongoing to identify suitable school placements for children who are new to the area. Managers are actively involved in education planning, attending meetings to ensure that progress is made. As a result of this support, one child has begun to discuss the possibility of further education and career aspirations, with this showing significant progress in relation to their starting point.

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Overall experiences and progress of children and young people: good

Children are supported in exploring a range of activities that reflect their personal interests. Staff encourage children to try new experiences, which has helped them discover new hobbies and build self-confidence. One child recently enjoyed an overseas holiday and spoke positively about the experience and memories they made.

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Overall experiences and progress of children and young people: good

The home environment is warm and homely, with children contributing personal touches to their bedrooms and communal areas. While there are some outstanding maintenance issues, they do not pose a hazard to children and have been reported to the maintenance team.

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How well children and young people are helped and protected: good

When allegations and practice issues arise, managers respond promptly and appropriately. Following any such concerns, immediate safeguarding measures are implemented to reduce risk and ensure children’s safety and welfare. Investigations follow in a timely manner, with proportionate actions taken in response to the findings. Throughout the process, relevant professionals are consulted and kept informed, and, when appropriate, children are advised of outcomes.

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How well children and young people are helped and protected: good

Children are rarely missing from the home. Staff remain alert to changes in children’s behaviour, using this insight to anticipate and prevent them from being missing. On Inspection report for children’s home: 1258386 4 occasions when preventative measures have not been sufficient, staff act promptly and take proactive steps to locate children. Staff work closely with families and other agencies to help develop an understanding of children’s whereabouts until their safe return. When children return to the home, staff welcome them enthusiastically and demonstrate appropriate curiosity to ensure their safety and well-being.

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How well children and young people are helped and protected: good

Staff ensure that children’s emotional well-being is prioritised. They work closely with mental health professionals and are supported by the home’s therapeutic lead. When needed, therapeutic services have been identified and funded by the provider, ensuring that children receive the specialist support they require. One social worker reported a notable reduction in a child’s self-harming behaviour since moving into the home.

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How well children and young people are helped and protected: good

Staff take proactive steps to help children develop and maintain routines that promote their emotional well-being and development. Children report that staff clearly and consistently enforce boundaries. Children may not always agree with the rules, but they understand some of the reasons behind them.

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How well children and young people are helped and protected: good

Staff use identified and agreed de-escalation techniques that are tailored to each child to manage and respond to behaviours. As a result, the use of physical intervention has not been required during this inspection period.

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The effectiveness of leaders and managers: good

Since the last inspection, the home has experienced a change in leadership. A manager was appointed in January 2025 but left after five months. A new manager has recently started working at the home and has applied to register with Ofsted. The manager brings previous experience as a registered manager and is working towards achieving their management qualification.

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The effectiveness of leaders and managers: good

In the absence of a permanent manager, senior managers provided oversight of the home. During this time, they responded effectively to safeguarding concerns and ensured that staff received regular, good-quality supervision. Senior managers also took the lead in advocating for children during this time, particularly when there were delays in planning or when decisions were considered not to be in the child’s best interests.

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The effectiveness of leaders and managers: good

Staff say the working environment is supportive, with managers being approachable and responsive. New staff report positive induction experiences, highlighting the opportunity to build relationships with children, undertake essential training, and observe practice before taking on full responsibilities.

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The effectiveness of leaders and managers: good

Alongside changes in management, the home has experienced significant turnover in staff. While this level of change could typically lead to a lack of continuity for children, the effect has been minimised due to the admission of new children during this period. As a result, children have not experienced disruption to established relationships.

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The effectiveness of leaders and managers: good

Professionals describe their relationships with staff as positive and effective. They report that they receive regular updates about any incidents and the progress the children are Inspection report for children’s home: 1258386 5 making. Communication received is timely and clear. A social worker said, ‘They communicate well and are very professional and follow up on tasks.’

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The effectiveness of leaders and managers: good

Children’s wishes and feelings are regularly gathered through both planned and informal discussions. However, the internal and external systems designed to monitor the quality of care do not consistently include children’s views. Reports from these reviews also lack the detail required to drive meaningful improvement for the home. Furthermore, point- in-time surveys have not been shared with children, external professionals or family members, resulting in missed opportunities for them to contribute. Senior managers have a shared commitment to strengthening these processes moving forward.

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The effectiveness of leaders and managers: good

Children understand how to raise concerns and are encouraged to use the complaints process when needed. When complaints are raised made, they are taken seriously and carefully considered. Children are kept informed of actions taken and the outcome. Inspection report for children’s home: 1258386 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(e)(f)(g)(i)(h)) 26 December 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1258386 7

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: The Brentano Suite, Solar House, 915 High Road, North Finchley, London N12 8QJ

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Inspectors

Kerry Howarth, Social Care Inspector Gemma Bullen, Social Care Inspector Inspection report for children’s home: 1258386 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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