Children's Home run by Transcend Care Limited in Lancashire

Inspection report for children's home: 2751162 1 Registered provider: Transcend Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and operated by a private provider. It provides care for up to 2 children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 2 children were living at the home. One child was missing from the home at the time of the inspection. One child shared some limited feedback through their chosen method of communication.

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Information about this children’s home

The manager registered with Ofsted in 2024.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and/or widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded, and the care and experiences of children and young people are poor, and they are not making progress.

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inadequate

Overall judgement at last inspection: good

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inadequate

Enforcement action since last inspection: none Inspection report for children's home: 2751162 2

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Inspection date Inspection type Inspection judgement

07/08/2025 Full Good 30/04/2024 Full Good Inspection report for children's home: 2751162 3

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Summary of findings

Significant shortfalls in safeguarding practice have affected the quality of care that children receive. Staff do not provide consistently nurturing, responsive or professionally curious care and fail to supervise children effectively. When concerns arise, staff do not take appropriate action to identify, assess or reduce risks. As a result, children experience ongoing safeguarding concerns and staff fail to address significant risks to the wellbeing of children.

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Summary of findings

Staff do not work effectively with partner agencies to ensure that children receive the support they need. They fail to secure access for children to appropriate services and do not equip themselves with the knowledge and skills required to meet children’s individual needs. As a result, staff miss opportunities to provide meaningful emotional support, respond to children’s vulnerabilities and collaborate effectively with other professionals to improve children’s outcomes.

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Overall experiences and progress of children and young people: inadequate

Since the last inspection, one child has moved into the home and one child has moved out. Another child has remained in the home, and their progress has declined over recent months. When children move into the home, placing authorities do not always provide clear and comprehensive information about the full extent of their needs. When staff identify additional or more complex needs after admission, leaders and managers do not challenge placing authorities or identify and secure appropriate support for children and staff. Leaders and managers do not provide children with effective support to prepare children for the future or to promote their independence. As a result, children are not adequately prepared for moving on from the home and achieving greater independence.

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Overall experiences and progress of children and young people: inadequate

Leaders and managers have failed to establish clear structures and routines in the home. Staff do not support children to develop healthy routines and have enabled children to create and develop unhealthy, unsustainable routines and patterns. For example, for several months, one child who is approaching adulthood has been relying on staff to prepare all their meals, which are left outside their bedroom door. This practice does not encourage the child to develop independence, self-care skills or the confidence needed for adult life. As a result, staff miss important opportunities to prepare children for greater responsibility and future transitions.

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Overall experiences and progress of children and young people: inadequate

Relationships between children and staff are poor. One child communicates with staff almost exclusively by text message and does not allow staff access to their bedroom. This leaves the child isolated and limits staff’s ability to meet their needs. Staff use language that is inconsistent with the home’s ethos and does not promote a nurturing approach. At times, staff respond to children in a blaming manner and show limited sensitivity to their experiences. As a result, children do not develop positive, trusting Inspection report for children's home: 2751162 4 relationships with staff and are less likely to seek support or share their worries, reducing staff’s ability to understand and respond to children’s needs.

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Overall experiences and progress of children and young people: inadequate

Staff do not effectively assess or respond to children’s health needs, leaving some needs unmet and others poorly understood. They do not consistently support children’s emotional and mental wellbeing and have failed to ensure that one child attends routine health appointments. Staff also lack sufficient understanding of children’s continence needs, which contributed to unsuitable living conditions, including a persistent smell of urine in the home over several months. Although leaders and managers have recently changed bedroom arrangements, staff have not consistently maintained children’s bedrooms to a clean and safe standard. As a result, children are not always given the care and dignity, and provided with the living environment, they are entitled to expect.

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Overall experiences and progress of children and young people: inadequate

Staff do not support children to engage in activities or hobbies. As a result, children spend much of their time in their bedrooms or out in the community, limiting opportunities for positive development and engagement. Staff do not consistently seek children’s views or gather feedback to understand their daily lived experiences. They also fail to engage effectively with family members who could provide valuable insight into children’s wellbeing and experiences. One parent said, ‘I am very worried about [name of child]. They are becoming increasingly angry and I’m not sure what to do. I don’t really hear from staff. I used to get weekly updates, but this has stopped and I’m not sure why.’

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Overall experiences and progress of children and young people: inadequate

Children attend education regularly and have positive aspirations for their future. However, a lack of targeted support and intervention does not ensure that these aspirations can be realised and that children are given the opportunity to achieve their full potential. The provider has taken proactive steps to secure a work placement for one child when education services had not progressed this. However, while efforts have been made, this work remains ongoing and the placement has yet to be secured.

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How well children and young people are helped and protected: inadequate

Children are not safeguarded effectively. There has been a lack of proactive and timely response to emerging risks. For example, action has not been taken to explore and respond to one child’s pattern of escalating behaviours and decline in engagement. As a result, the child has spent a considerable time missing from the home and experienced ongoing instability and uncertainty. The failure to identify and address these concerns at an earlier stage has compromised the provider’s ability to safeguard the child and promote their welfare effectively.

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How well children and young people are helped and protected: inadequate

Staff do not take effective action to manage and reduce the risk of exploitation for children. They do not demonstrate sufficient professional curiosity and significant safeguarding concerns for the children are not addressed or escalated effectively. For example, there were indications that one child was leaving the home during the night, however, these concerns were not explored and staff failed to implement increased supervision or take action to reduce the risks. Although additional safeguards, including alarms and increased security measures have since been implemented, there was a Inspection report for children's home: 2751162 5 significant delay in taking this action. This delay limited the provider’s ability to protect the child and respond effectively to known and emerging risks.

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How well children and young people are helped and protected: inadequate

Staff do not provide children with the level of supervision necessary to ensure that they are safe. As a result, children have accessed drugs and alcohol and brought them into the home. There has also been damage done to the home without staff being aware or knowing how it happened. Staff do not maintain oversight of children’s online activity. One child spends a significant amount of time online in their bedroom and staff have no insight into the child’s day-to-day experiences. Staff do not see the child regularly and make limited attempts to encourage the child to spend time out of their bedroom in other areas of the home.

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How well children and young people are helped and protected: inadequate

Staff do not undertake meaningful or effective direct work with children to address and reduce known risks. They do not support children to develop their understanding of risk or help them to build the skills needed to make safer choices. Consequently, children’s risks remain high and show little evidence of reducing. Staff also have limited knowledge of children’s daily experiences, resulting in significant gaps in their understanding of children’s activities, associations and potential exposure to harm.

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How well children and young people are helped and protected: inadequate

When children are missing from home, staff actively search local areas and communicate with relevant people to help to locate them. Staff follow the home’s missing-from-home policy and make ongoing efforts to maintain communication with the child.

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The effectiveness of leaders and managers: inadequate

The manager does not maintain consistent or effective oversight of incidents, daily logs or key-worker sessions to ensure that records are clear and any concerns are quickly identified. As a result, extremely inappropriate communication with one child was not identified or addressed.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have failed to take effective action to address exceptionally poor staff practice. Staff have used shaming and blaming language in records and when interacting with children, and have shown a lack of understanding of and sensitivity towards children’s early life experiences and associated trauma. Despite these concerns, leaders and managers have not taken sufficient action to challenge poor practice, improve staff understanding or ensure that children are treated with empathy and respect. They have also failed to ensure that restorative work takes place to repair damaged relationships between staff and children. Consequently, relationships remain fractured, negatively affecting children’s day-to-day experiences and the overall quality of care they receive.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not ensured that staff consistently raise concerns about poor practice. Although staff are aware of the whistleblowing process, significant shortfalls in practice have not been escalated. Supervision has not been used effectively to address concerns or challenge poor practice. When concerns have been identified, leaders and managers have relied on short-term measures that have failed to address Inspection report for children's home: 2751162 6 the underlying issues, including staff attitudes towards the children. As a result, poor practice has continued.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have failed to ensure that all serious incidents are notified to the regulator. Following a serious incident, staff found burn marks on a child’s bedroom carpet and holes in the wall. Leaders and managers did not take prompt action to address these concerns. They failed to assess and mitigate the potential fire risk or implement additional safeguarding measures to protect children and the home. This lack of oversight placed children at continued risk and demonstrates ineffective management of serious incidents.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not provided staff with additional training to develop the skills, knowledge and confidence needed to meet children’s needs and identify emerging risks. Staff have raised concerns about their ability to meet the needs of the children in their care and although leaders and managers acknowledged this, they did not take appropriate action to address the concerns. As a result, staff remain inadequately equipped to respond to children’s complex needs and vulnerabilities.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not ensured that positive practice is consistently recorded or reflected in children’s records. They have also failed to seek feedback from partner agencies and other professionals to evaluate practice, identify areas for development and drive improvement. However, staff report that they feel supported by the manager and feedback from external professionals has been positive. Inspection report for children's home: 2751162 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(b))

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Requirement Due date

The registered person must ensure that staff follow safeguarding and risk management plans to keep children safe.

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Requirement Due date

They must ensure that staff provide adequate supervision and use professional curiosity to fully explore the risks for children.

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Requirement Due date

They must ensure that staff receive training, supervision and guidance to enable them to identify and respond to risks to children. 7 September 2026 Inspection report for children's home: 2751162 8 They must ensure that staff take appropriate action to protect children from risks associated with alcohol and substance misuse.

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Requirement Due date

They must also ensure that staff have the skills to recognise and respond to concerns relating to children’s emotional and mental health and wellbeing.

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ascertain and consider each child’s views, wishes and feelings, and balance these against what they judge to be in the child’s best interests when making decisions about the child’s care and welfare;

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Requirement Due date

ascertain and consider each child’s views, wishes and feelings, and balance these against what they judge to be in the child’s best interests when making decisions about the child’s care and welfare;

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Requirement Due date

help each child to express views, wishes and feelings;

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Requirement Due date

help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child;

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Requirement Due date

regularly consult children, and seek their feedback, about the quality of the home’s care;

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Requirement Due date

make each child aware of and, if necessary, remind them of each of the matters in sub-paragraph (d)(i) to (iii);

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Requirement Due date

ensure that each child— 5 October 2026 Inspection report for children's home: 2751162 9 is enabled to provide feedback to, and raise issues with, a relevant person about the support and services that the child receives;

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Requirement Due date

has access to the home’s children’s guide, and the home’s complaints procedure, when the child’s placement in the home is agreed and throughout the child’s stay in the home; and

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Requirement Due date

keep the children’s guide and the home’s complaints procedure under review and seek children’s comments before revising either document;

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Requirement Due date

ensure that an explanation is given to each child as soon as reasonably practicable after the child’s arrival about—

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Requirement Due date

how to make a complaint or representations in relation to the home or the care the child receives and how any such complaint or representations will be dealt with; and

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Requirement Due date

what advocacy support or services are available to the child, how the child may access that support or those services and any entitlement the child may have to independent advocacy provision;

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Requirement Due date

and ensure that the views of each relevant person are taken into account, so far as reasonably practicable, before making a decision about the care or welfare of a child. (Regulation 7 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(iv)(b)(i)(ii)(iii)(e))

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Requirement Due date

Specifically, the registered person must ensure that children’s views are sought regularly and that their views are documented and acted on where possible.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults. 5 October 2026 Inspection report for children's home: 2751162 10 In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding;

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding;

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Requirement Due date

help each child to understand, in a way that is appropriate according to the child’s age and understanding, personal, sexual and social relationships, and how those relationships can be supportive or harmful;

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Requirement Due date

help each child to develop the understanding and skills to recognise or withdraw from a damaging, exploitative or harmful relationship;

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Requirement Due date

strive to gain each child’s respect and trust;

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Requirement Due date

understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same;

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Requirement Due date

that each child is encouraged to build and maintain positive relationships with others. (Regulation 11 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(v)(vi)(vii)(viii)(ix)(x)(b)) Inspection report for children's home: 2751162 11 In particular, the registered person must ensure that each child is provided with the opportunity to build positive relationships with staff who treat them with dignity and respect.

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Requirement Due date

The registered person must ensure that staff strive to build positive relationships with children and maintain a consistent and nurturing response.

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Requirement Due date

*The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose; ensure that staff—

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Requirement Due date

understand and apply the home’s statement of purpose; protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

help each child to understand and manage the impact of any experience of abuse or neglect;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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Requirement Due date

that the care is approved, and kept under review throughout its duration, by the placing authority;

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Requirement Due date

that the care is delivered by a person who— 7 September 2026 Inspection report for children's home: 2751162 12 has the experience, knowledge and skills to deliver that care; and

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Requirement Due date

is under the supervision of a person who is appropriately skilled and qualified to supervise that care; and

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Requirement Due date

that the registered person keeps the child’s general medical practitioner informed, as necessary, about the progress of the care throughout its duration. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv)(v)(vi)(d)(i)(ii) (3)(a)(b)(c)(d))

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Requirement Due date

The registered person must ensure that staff provide children with good-quality care, routines and boundaries. Specifically, they must ensure that children are cared for by staff who treat them with dignity and respect. They must oversee and support relationships in the home and address poor staff practice.

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Requirement Due date

The registered person must ensure that children’s future plans are supported and encouraged, and multi-agency working is used to improve the outcomes for children.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child’s needs;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans; and

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(b)(c)(d)) 5 October 2026 Inspection report for children's home: 2751162 13 The registered person must ensure that multi-agency working is effective and that there are appropriate challenge and escalation when the expected level of service is not met.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e)) 7 September 2026

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose. (Regulation 14 (1)(a)(b) (2)(a)) 5 October 2026 Inspection report for children's home: 2751162 14 Specifically, the registered person must ensure that children are admitted to the home in line with the statement of purpose, and that children’s needs can be met.

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Requirement Due date

The enjoyment and achievement standard is that children take part in and benefit from a variety of activities that meet their needs and develop and reflect their creative, cultural, intellectual, physical and social interests and skills.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

develop the child’s interests and hobbies;

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Requirement Due date

participate in activities that the child enjoys and which meet and expand the child’s interests and preferences; and

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Requirement Due date

make a positive contribution to the home and the wider community; and

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Requirement Due date

that each child has access to a range of activities that enable the child to pursue the child’s interests and hobbies. (Regulation 9 (1) (2)(a)(i)(ii)(iii)(b))

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Requirement Due date

In particular, the registered person must ensure that children are offered a variety of activities and encouraged to develop positive hobbies or interests in line with their preferences. 5 October 2026

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans; 5 October 2026 Inspection report for children's home: 2751162 15 understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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Requirement Due date

take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; and

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Requirement Due date

understand and develop skills to promote the child’s well-being. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(iv))

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Requirement Due date

Specifically, the registered person must ensure that children receive appropriate support and intervention to meet their emotional health and wellbeing.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if-

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child-

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e))

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Requirement Due date

Specifically, the registered person must ensure that all notifiable incidents are reported to the regulator, and appropriate follow- up actions are taken to avoid further harm to children. 5 October 2026

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for children's home: 2751162 16

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2751162 17

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Children’s home details

Registered provider: Transcend Care Limited

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Children’s home details

Registered provider address: Unit 4b, Peel Road, Blackpool FY4 5JX

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Inspectors

Rebecca Robson, Social Care Inspector Justina Henry, Social Care Inspector Inspection report for children's home: 2751162 18 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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