Children's Home run by Safe Haven Adolescent Care Group Limited in Nottinghamshire

Inspection report for children’s home: 2739443 1 Registered provider: Safe Haven Adolescent Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private company. It offers care for up to 2 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living at the home and was spoken with.

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Information about this children’s home

The manager registered with Ofsted in July 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2739443 2

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Inspection date Inspection type Inspection judgement

17/06/2025 Full Good 13/03/2025 Full Requires improvement to be good 29/11/2023 Full Good Inspection report for children’s home: 2739443 3

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Summary of findings

The child continues to make positive progress in education and accesses an abundance of extra-curricular activities. Professionals speak highly of the support and care provided by leaders and the ‘learning culture’ of management and staff. The child benefits from a clear therapeutic approach, which is embedded in day-to-day practice. Staff show love and care for the child and celebrate big and small achievements. Staff are supported well by leaders. However, a high proportion of staff have yet to gain their level 3 qualification, and referrals to the local authority designated officer and Ofsted are often delayed, leading to a lack of professional and regulatory oversight.

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Overall experiences and progress of children and young people: good

The child lives in a warm, welcoming and nurturing home where staff consistently promote and embed the home’s therapeutic ethos. Staff demonstrate genuine care and affection in their day-to-day interactions, helping the child to feel valued, secure and well supported. As a result, the child has grown in confidence, developed stronger social skills and formed positive relationships. The child spoke positively about their experiences, describing themselves as feeling ‘safe and content’ in their home.

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Overall experiences and progress of children and young people: good

Leaders are strong advocates for maintaining and promoting family relationships. Through a persistent and child-centred approach, they have made significant progress in ensuring that the child spends time with the people who are important to them. Leaders demonstrate creativity and determination in overcoming practical barriers, including arranging transport and accommodation to facilitate family time. As a result, the child has been able to maintain important family connections and continue valued traditions, such as spending Christmas with their family. Leaders recognise the emotional significance of these experiences and prioritise them, helping the child maintain a strong sense of identity and belonging.

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Overall experiences and progress of children and young people: good

The child has been supported to explore their cultural identity. In-depth work has taken place to explore religion and what this looks like for the child. Leaders have been proactive and ensured the child has felt heard and supported throughout.

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Overall experiences and progress of children and young people: good

Staff work closely with education professionals to promote and support the child’s learning and development. Through this collaborative approach, the child has made significant progress in developing their confidence and independence and is now able to travel to and from school independently. The child enjoys their education, maintains consistently high attendance and is achieving positive outcomes. Their recent appointment as a head pupil reflects both their personal growth and the positive contribution they make within the school community. Inspection report for children’s home: 2739443 4

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How well children and young people are helped and protected: good

Staff deliver tailored key-work sessions that are designed around the child’s interests, increasing engagement and helping the child develop their own knowledge, understanding and resilience. When consequences are used, these are proportionate, restorative and support learning rather than punishment.

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How well children and young people are helped and protected: good

Plans to keep the child safe are comprehensive and well considered. They include detailed background information and chronologies, enabling staff to develop a good understanding of the child’s experiences, needs and potential triggers. Risk management strategies are clear and provide staff with practical guidance on how to apply the home’s therapeutic approach in response to identified risks. Leaders and staff carefully balance the need to keep the child safe with supporting age-appropriate independence, ensuring that the child is able to explore the world, develop confidence and gain new experiences within appropriate safeguards.

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How well children and young people are helped and protected: good

Leaders and staff ensure the child has a balanced diet. A reflective and supportive approach has been taken with the child to understand their dietary needs. Through continual conversations with the child, therapeutic professionals and their parent, the child has been able to explore food in a positive way. Thoughtful conversations with family have led to the child’s home recipes being included in the daily meals.

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How well children and young people are helped and protected: good

Medication is managed effectively, and leaders maintain clear oversight through robust monitoring and audit processes that enable any errors or discrepancies to be identified and addressed promptly. They have developed a helpful medication information sheet, which includes details of any communication support the child may require, ensuring staff can respond appropriately and consistently when administering medication. Leaders have also introduced a comprehensive medication competency framework to strengthen their oversight of staff practice and provide greater assurance regarding medication management. Although this is not yet fully embedded, it demonstrates leaders’ proactive approach to learning from errors, improving practice and maintaining children’s safety.

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The effectiveness of leaders and managers: good

The home is led by an experienced and dedicated registered manager, supported by an equally committed deputy manager. Staff speak highly of the leadership team, describing the support they receive as ‘incredible’, and they express genuine warmth and affection for the child, commenting that they are ‘amazing’ and ‘we love them so much’. Leaders have created a positive and nurturing culture where the child’s needs remain central to practice.

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The effectiveness of leaders and managers: good

The registered manager and deputy have a strong understanding of therapeutic care and are passionate about ensuring that staff consistently apply these principles in their day- to-day interactions with the child. The manager is due to move into a new role within the organisation; however, leaders have developed a thoughtful transition plan to minimise disruption and ensure continuity of care and support for the child. Inspection report for children’s home: 2739443 5 Staff benefit from clear and reflective supervision. Leaders are reflective with staff in supervision sessions, and the child is central to this. There is a clear focus on supporting staff with their emotional wellbeing and ensuring that leaders are taking into consideration any protected characteristics. Safeguarding scenarios are included to ensure that staff continually refresh their knowledge and practice.

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The effectiveness of leaders and managers: good

When improvements have been identified, leaders are proactive in ensuring these are reviewed. Leaders have embedded supportive documents to ensure staff continue to develop their skills and knowledge. This improves the child’s care, particularly in relation to the quality of key-work sessions.

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The effectiveness of leaders and managers: good

Staff have completed training relevant to the child’s current and emerging needs, helping to ensure they can provide appropriate care and support. However, some training requires refreshing to ensure staff knowledge remains current and practice is informed by the latest guidance. In addition, a significant proportion of staff have not yet achieved the level 3 qualification required by regulation. Some staff have also had limited access to face-to-face training opportunities. These shortfalls have not prevented staff from meeting the child’s needs, but they reduce leaders’ assurance that all staff have the necessary skills, knowledge and qualifications to consistently deliver high-quality care.

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The effectiveness of leaders and managers: good

A system is in place to gather and review feedback from professionals and family members. This feedback consistently highlights the positive progress the child is making and the supportive approach taken by staff to promote the child’s wellbeing, education and wider development. However, since the last inspection, the independent person has received feedback from only one professional. This limits the effectiveness of independent monitoring and reduces opportunities for the wider professional network to contribute to service evaluation, identify learning opportunities and provide additional scrutiny of the care being delivered.

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The effectiveness of leaders and managers: good

Leaders do not always make safeguarding and regulatory notifications promptly. On 2 occasions, concerns relating to members of staff were not reported to Ofsted and the local authority designated officer without delay. While leaders took appropriate immediate action to safeguard children and manage the concerns, delays in making notifications reduced opportunities for timely external scrutiny, oversight and professional challenge. This has the potential to hinder effective monitoring of safeguarding matters and limits the ability of relevant agencies and the regulator to provide early oversight and support. Inspection report for children’s home: 2739443 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(a)(b)(b))

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Requirement Due date

In particular, ensure that staff receive training in line with the statement of purpose.

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Requirement Due date

Ensure that staff have obtained the relevant Level 3 Diploma for Residential Childcare in the required timescales.

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Requirement Due date

Ensure that notifications to the local authority designated officer and Ofsted are completed in a timely manner. 1 October 2026

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Recommendation

 The registered person should actively seek independent scrutiny of the home and make best use of the information from independent and internal monitoring (including under regulation 44) to ensure continuous improvement. This specifically relates to gaining professional feedback. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 55, paragraph 10.24) Inspection report for children’s home: 2739443 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2739443 8

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Children’s home details

Registered provider: Safe Haven Adolescent Care Group Limited

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Children’s home details

Registered provider address: 2 Whiting Street, Sheffield S8 9QR

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Inspector

Louisa West, Social Care Inspector Inspection report for children’s home: 2739443 9 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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