Children's Home run by Positive Outcomes Childcare Ltd in Telford and Wrekin

Inspection report for children’s home: 2783632 1 Registered provider: Positive Outcomes Childcare Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted in June 2025 and is owned by a private company. It provides care for up to 4 children who experience social and emotional difficulties.

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Information about this children’s home

The registered manager has been in post since October 2025; she is suitably experienced and qualified. There has been a change in responsible individual since the last full inspection.

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Information about this children’s home

Two children were living in the home at the time of inspection. They both shared their views on living in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 October 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: Following the last full inspection, a monitoring visit was carried out in January 2026 during which compliance notices were issued under Regulation 12 (the protection of children standard) and Regulation 13 (the leadership and management standard). At a monitoring visit in April 2026, these were deemed to have been met. Inspection report for children’s home: 2783632 2

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Inspection date Inspection type Inspection judgement

21/10/2025 Full Good Inspection report for children’s home: 2783632 3

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Summary of findings

Two children have recently moved into the home, and one child has moved on. All moves have been carefully planned, and children have settled into the home. They are forming positive relationships with the staff team, and their health, education and social needs are well supported.

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Summary of findings

Since the last monitoring visit, the home has been very settled. Incidents have significantly increased following one child’s move into the home. However, these are known behaviours, and the staff team is responding well to support the child who has needs relating to neurodiversity. All staff have received initial child-specific training and ongoing development, and support is in place to continue to build the team’s knowledge and awareness.

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Summary of findings

Leadership and management arrangements have been strengthened since the last inspection. Reflective practice has been embedded following each incident, and this has guided staff development and support.

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Overall experiences and progress of children and young people: good

At the time of this inspection, 2 children were living in the home. Since the last inspection, one child has moved out of the home, and 2 children have moved in. All children have experienced planned moves. The child who moved out and one child who moved into the home experienced internal transitions as part of their journey towards independence. Both children have moved to homes in their local communities. As a result, they can access post-16 education in their preferred area and maintain important relationships with their friends and families.

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Overall experiences and progress of children and young people: good

Although children are relatively new to the home, staff have worked hard to build meaningful relationships with them. Both children were able to identify members of staff whom they trust and feel comfortable talking to.

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Overall experiences and progress of children and young people: good

One child joined the home after completing their examinations and is currently enjoying the summer break before starting college in September. The other child is not currently in education and has joined the home following a significant period out of learning. The child faces substantial barriers to education, and previous attempts to engage them in online learning have not been successful. In addition, several unplanned moves have reduced opportunities to identify a specialist education provision that can meet their individual needs.

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Overall experiences and progress of children and young people: good

The manager and the virtual school are working together to identify a suitable education provision in preparation for the new academic year. While the child is not attending education, staff support them to maintain structure and routine. They encourage the child to get up each morning and engage in meaningful activities, such as cooking and Inspection report for children’s home: 2783632 4 baking. Daily trips to the park promote exercise and opportunities for positive social interaction.

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Overall experiences and progress of children and young people: good

Children’s health needs are supported well. Both children access specialist mental health services. The manager and in-house clinician work closely with external professionals to ensure that care is coordinated and consistent. Information is shared with staff during monthly team meetings. When one child moved into the home from another area, effective multi-agency working ensured that their existing therapeutic support remained in place. This provided continuity of care and prevented any disruption to service provision.

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Overall experiences and progress of children and young people: good

Since the last inspection, 2 children have been supported to develop their independence skills. Children follow detailed plans that help them prepare for adulthood and future moves. The manager works closely with family members to ensure that they are involved in planning and understand their children’s current needs. As a result, children leave the home better prepared for independence, and their families are better equipped to support them.

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How well children and young people are helped and protected: good

Since one child moved into the home, there has been an increase in incidents. This pattern of behaviour was anticipated, as similar challenges had contributed to several previous placement moves. The child has needs relating to neurodiversity; however, all aspects of their care reflect a strong understanding of these needs. This is evident in their child-centred plans and the therapeutic support provided by staff.

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How well children and young people are helped and protected: good

The PACE (Playfulness, Acceptance, Curiosity and Empathy) model of care is embedded in practice. It is clearly reflected in children’s plans, and staff demonstrate a strong understanding of how to apply this approach in their day-to-day work. As a result, staff respond effectively to incidents and use de-escalation strategies well.

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How well children and young people are helped and protected: good

As the child is still relatively new to the home, the manager carries out detailed reviews of every incident. This is further strengthened through monthly reviews that consider incidents collectively to identify patterns, trends and opportunities for learning. This approach ensures that staff practice remains aligned with the child’s individual needs. It also supports a balanced approach to risk management. When incidents occur in the community, staff focus on understanding potential triggers and reducing future risks rather than restricting opportunities that are positive and beneficial for the child.

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How well children and young people are helped and protected: good

While incidents are generally managed well, some have resulted in significant damage to property. Leaders have clear plans in place to ensure that repairs are promptly addressed. During these incidents, staff ensured that the needs and safety of the other child living in the home were carefully considered.

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How well children and young people are helped and protected: good

However, there was a missed opportunity to explore how one incident affected the other child. Staff did not fully consider the child’s feelings following the incident or provide sufficient reassurance to help them process what had happened. Inspection report for children’s home: 2783632 5 Physical intervention is used only as a last resort to prevent harm. Interventions are brief and proportionate to the risks presented. Staff demonstrate a clear understanding of when physical intervention may be necessary. Records are completed promptly and are subject to detailed oversight by the manager and senior leaders. Children are given opportunities to discuss incidents afterwards, and reflective conversations help to maintain positive relationships following an intervention.

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How well children and young people are helped and protected: good

There have been no allegations, complaints or incidents of children going missing from home since the last inspection.

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The effectiveness of leaders and managers: good

The home is managed by an experienced and suitably qualified manager who is ambitious and aspirational for the children living there.

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The effectiveness of leaders and managers: good

Since the last full inspection, there have been changes in the leadership team. The previous responsible individual left the organisation, and the former responsible individual resumed oversight of the home until a new appointment was made.

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The effectiveness of leaders and managers: good

A new responsible individual is now in post. In addition, the former responsible individual continues to visit the home weekly in a senior leadership capacity to provide additional oversight and support.

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The effectiveness of leaders and managers: good

This enhanced level of management scrutiny has helped the home to continue improving following compliance action earlier this year and has strengthened staff practice and accountability.

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The effectiveness of leaders and managers: good

Leaders have maintained a strong focus on reviewing and learning from incidents. Increased management oversight has led to a greater number of audits being carried out, alongside the introduction of peer-led management audits. As a result, several improvements have been made to strengthen practice. Staff have benefited from additional training, and 2 members of staff are due to undertake enhanced external training to become neurodiversity champions in the home.

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The effectiveness of leaders and managers: good

The manager provides staff with monthly supervision. Supervision sessions are reflective and provide opportunities for learning and professional development. The manager is supervised by the regional manager, who also maintains oversight of incidents in the home. Team meeting records reflect purposeful monthly meetings that support staff development and strengthen practice. Meetings include learning workshops and consultation from the home’s clinician.

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The effectiveness of leaders and managers: good

The home benefits from a full staff team. However, one child currently requires increased levels of support, and, on occasion, agency staff are used to supplement staffing arrangements. Leaders ensure that all staff working in the home are safely recruited and are appropriately qualified, experienced and suitable to work with children. Inspection report for children’s home: 2783632 6

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Recommendation

 The registered person should ensure that staff encourage children to express any concerns about their care or other matters as soon as they arise. Children must be able to raise issues or make a complaint with support and without any fear that this will result in any adverse consequences. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.13)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2783632 7

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Children’s home details

Registered provider: Positive Outcomes Childcare Ltd

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Children’s home details

Registered provider address: 1 Agriculture House, Southwater Way, Telford, Shropshire TF3 4NR

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Inspector

Joanne Hawkins, Social Care Inspector Inspection report for children’s home: 2783632 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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