Children's Home run by Positive Outcomes Childcare Ltd in Telford and Wrekin

Inspection report for children’s home: 2783632 1 Registered provider: Positive Outcomes Childcare Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides care for up to four children who have experienced social and emotional difficulties.

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Information about this children’s home

This home was registered in June 2025. The registered manager resigned from her position in October 2025. The registered provider has recently appointed her as the responsible individual. Ofsted are currently checking this person has the relevant capacity, experience and skills to carry out the role.

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Information about this children’s home

A new manager has been in post since October 2025 and has submitted their application to register with Ofsted.

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Information about this children’s home

Three children have joined the home since opening; all contributed to the inspection process.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2783632 2

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Overall experiences and progress of children and young people: good

At the time of this inspection, three children were living in the home. The manager explored creative ways to prepare and support children’s moves into the home. including creating videos of the staff and home to help them feel familiar and comfortable. One child was actively involved in making a welcome hamper for a new arrival, promoting positive relationships between children. Due to the circumstances of one child’s move, a visit to the home was not possible beforehand. The manager remained mindful of the potential impact and took steps to provide reassurance and support.

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Overall experiences and progress of children and young people: good

There were delays in receiving important information about one child’s needs from the placing authority before the child moved into the home; this information has now been shared. Leaders acted promptly to challenge the placing authority, and they continue to keep the child’s plan under review. There were also missed opportunities by the manager to speak with the child or their last home to inform their decision-making. Clear communication is now in place between the social worker and the manager to ensure the child’s needs are supported.

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Overall experiences and progress of children and young people: good

Children have moved into the home without any educational placement and several barriers to learning. The manager has worked closely with children’s virtual schools to identify school placements quickly. While children are waiting to return to school, they are in a daily routine of home learning. Resources and workbooks, which are used in school in preparation for GCSE exams, have been purchased to support one child’s education. Children have structure and routine, which will support their return to the classroom.

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Overall experiences and progress of children and young people: good

Relationships of significant importance to children are well supported. The manager has established a strong working relationship with children’s family members and friends. For example, one parent was involved with their child’s move into the home, and staff have supported one child to rebuild a relationship with a previous foster carer. Effective partnership working provides positive experiences for children.

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Overall experiences and progress of children and young people: good

Children living in the home are in good health and have access to routine and specialist health services. Where concerns arise, adults are effective in making referrals to specialist agencies for support. Reflective discussions are held with children, which provide advice and guidance to promote resilience and self-awareness and support children to make positive life choices.

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Overall experiences and progress of children and young people: good

Children receive weekly activity planners to help them plan and enjoy a range of experiences. Some children choose not to participate in the activities offered by staff. As a result, children spend more time in their bedrooms. While children are given choices and their decisions are respected, there have been missed opportunities to encourage greater participation and integration in the local community. Inspection report for children’s home: 2783632 3

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How well children and young people are helped and protected: good

Staff and managers understand children’s past experiences, their vulnerabilities and how best to support them. Managers have created detailed risk assessments that provide updated information on children’s needs and how best to support them.

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How well children and young people are helped and protected: good

Monthly consultation with the in-house clinician contributes to these plans, and staff are supported on how to work with children in line with the home’s therapeutic model of care. As a result, incidents are rare, and staff can demonstrate effective approaches to de-escalate situations in the home.

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How well children and young people are helped and protected: good

There have been no missing-from-home episodes. On one occasion, a child returned later than expected after spending time in the community. Staff followed procedures confidently and worked effectively with family members to quickly locate the child, resolving the situation before concerns escalated. Another child, who was considered at high risk and frequently went missing from home before moving to the home, has had no missing-from-home episodes since their arrival.

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How well children and young people are helped and protected: good

There have been no incidents of physical restraint. No consequences have been given to children, and there is a clear focus on rewarding and promoting positive behaviour. This is celebrated through verbal praise or rewards and incentives important to the child.

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How well children and young people are helped and protected: good

Children are supported to take age-appropriate risks. The manager works closely with the placing authorities to ensure that approaches are kept under continual review. This helps the staff adjust their approach to reflect the children’s increasing independence in line with their age. The manager has advocated children’s wishes and feelings to have more time in the community. Children are supported to build their independence in alignment with their ages and care plans.

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How well children and young people are helped and protected: good

Children live in a home that is comfortable and well maintained. Staff are safely recruited, ensuring only appropriate adults with the right skills and experience care for children. There have been no allegations or complaints. Children benefit from living in a settled home where they can thrive.

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The effectiveness of leaders and managers: good

The previous manager oversaw the day-to-day management of the home until the new manager joined in October 2025. Both managers are suitably qualified and experienced and have high aspirations for children.

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The effectiveness of leaders and managers: good

Due to the previous manager’s promotion to responsible individual, she remains part of the leadership team for the home. She ensured the new manager received a thorough handover, and she continues to support the home in her new capacity. As a result, children and staff reflected positively on the changes. Staff feel supported in their role and enjoy working in the home. Inspection report for children’s home: 2783632 4 There have been a number of staff changes since the home opened. The majority of these happened before children moved into the home and for a range of reasons. New staff were quickly recruited, and the home did not welcome any additional children until they had a sufficient and stable team. As a result, children are not aware of the changes and are supported by staff whom they know and trust.

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The effectiveness of leaders and managers: good

A highly effective monitoring system is in place. Both the manager and the responsible individual complete their own monitoring checks, and both have oversight of all significant incidents in the home. As a result, they can identify areas of strength and areas for future development.

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The effectiveness of leaders and managers: good

Staff supervision is regular, reflective and child centred. As a new team, staff have supervision monthly, but this can be as often as fortnightly if required. Supervision has been completed as single-subject, peer and individual meetings. This means managers have a clear understanding of the needs of the team and can address issues promptly to ensure high-quality practice remains consistent in the home.

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The effectiveness of leaders and managers: good

Team meetings take place every month and have a structured agenda with peer learning opportunities. Meetings are well attended by staff and the clinician who provides consultation to staff. Inspection report for children’s home: 2783632 5

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Recommendations

 The registered person should only accept placements for children where they are satisfied that the home can respond effectively to the child’s assessed needs as recorded in the child’s relevant plans and where they have fully considered the impact that the placement will have on the existing group of children. In particular, the manager should consider all available information from a range of sources, including the child and their last home, to inform their decision-making. (Guide to the Children’s Homes Regulations, including the quality standards, page 56, paragraph 11.4)  The registered person should ensure that children are offered a wide range of activities both inside and outside of the home, where appropriate, and are encouraged to participate in those activities. (Guide to the Children’s Homes Regulations, including the quality standards, page 31, paragraph 6.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2783632 6

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Children’s home details

Registered provider: Positive Outcomes Childcare Ltd

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Children’s home details

Registered provider address: Positive Outcomes Childcare Ltd, 16 Queen Street, Wellington, Telford TF1 1EH

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Inspector

Joanne Hawkins, Social Care Inspector Inspection report for children’s home: 2783632 7 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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