Children's Home run by Hexagon Care Services Limited in Coventry

Inspection report for children's home: 2728549 1 Registered provider: Hexagon Care Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. The home provides care for up to 2 children who experience social and emotional difficulties.

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Information about this children's home

At the time of the inspection, 2 children were living at the home.

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Information about this children's home

The manager registered with Ofsted in May 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2728549 2

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Inspection date Inspection type Inspection judgement

12/08/2025 Full Good 23/10/2024 Full Requires improvement to be good 04/03/2024 Full Good Inspection report for children's home: 2728549 3

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Summary of findings

Children are making good progress from their individual starting points. Staff have a good understanding of children's needs and provide care that is responsive to them. Children speak positively about the home and report that they are happy living there.

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Summary of findings

Children benefit from warm and trusting relationships with staff. However, greater consistency is needed to ensure that all children develop equally secure and positive relationships across the whole staff team.

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Summary of findings

The manager provides effective leadership and is a strong advocate for children. Robust monitoring and auditing systems support oversight of the home and contribute to continued improvement in the quality of care provided to children.

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved out of the home and 2 children have moved in. Both children told inspectors that they are happy living in the home and feel settled.

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Overall experiences and progress of children and young people: good

The child who moved out of the home did so following a planned decision to end their placement. This decision reflected the child's wishes and was carefully considered to ensure that their assessed needs could continue to be met appropriately.

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Overall experiences and progress of children and young people: good

The home environment is spacious, welcoming and comfortable. Children benefit from a large communal area where they can relax, socialise and participate in activities. Bedrooms are personalised to reflect children's individual interests and preferences, helping them to feel valued and develop a sense of belonging.

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Overall experiences and progress of children and young people: good

Children are making progress from their starting points. In particular, there has been notable improvement in education attendance and engagement. Effective partnership working between staff and education professionals helps to support children's learning. One education professional specifically praised the home's communication and collaborative approach. As a result, children are better supported to achieve positive educational outcomes.

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Overall experiences and progress of children and young people: good

Children have warm and trusting relationships with staff and feel comfortable seeking support when needed. Staff know children well and provide nurturing care. However, some relationships are stronger than others and greater consistency is needed to ensure that all children experience equally positive and meaningful relationships with the whole staff team.

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Overall experiences and progress of children and young people: good

The home benefits from regular input from the organisation's psychologist. This support informs care planning and day-to-day practice, helping staff to understand children's Inspection report for children's home: 2728549 4 individual needs, experiences and behaviours more effectively. As a result, children receive holistic, therapeutic and child-centred care that promotes their emotional wellbeing and development.

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How well children and young people are helped and protected: good

The registered manager and staff have a good understanding of children's individual needs and vulnerabilities. They work effectively with relevant professionals to ensure that plans are coordinated and responsive to children's changing needs. Consequently, children experience consistent care, support and boundaries across the settings involved in their lives.

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How well children and young people are helped and protected: good

When children go missing from home, staff take appropriate and timely action to promote their safety. Children are welcomed back with care, reassurance and support. Staff demonstrate professional curiosity and seek to understand the factors that may contribute to children going missing. This helps to inform plans and strategies aimed at reducing future incidents.

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How well children and young people are helped and protected: good

The use of physical intervention is low. Staff have a good understanding of de-escalation techniques and work proactively to prevent incidents from escalating. When physical intervention has been necessary, records demonstrate that it has been proportionate, reasonable and used only to protect children or others from harm.

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How well children and young people are helped and protected: good

Allegations made by children are responded to promptly and taken seriously. Managers follow safeguarding procedures appropriately and consult with relevant professionals when concerns arise. Children are kept informed of outcomes where appropriate. This helps children to feel listened to and reassured that their concerns matter.

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How well children and young people are helped and protected: good

One child experienced bullying while living in the home, which affected their emotional wellbeing. Staff responded sensitively and took appropriate action to address the behaviour and support the child. As a result, the child felt listened to, protected and supported during a difficult period.

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The effectiveness of leaders and managers: good

The registered manager is reflective, child centred and committed to improving outcomes for children. She has established a positive culture in the home where children are at the centre of practice. Staff speak highly of the support they receive and describe the manager as approachable and supportive. This contributes to a stable and consistent staff team.

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The effectiveness of leaders and managers: good

Staff receive training that equips them with the knowledge and skills required for their roles. Since the last inspection, staff have completed additional training that is specifically tailored to the needs of the children living in the home. This helps to ensure that children receive care from staff who understand their individual needs and experiences. Inspection report for children's home: 2728549 5 Effective monitoring and quality assurance systems enable leaders and managers to maintain good oversight of the home. Managers understand the home's strengths and identify areas for further development. However, records of conversations with children are not always consistently maintained. As a result, documentation does not always provide a complete picture of children's lived experiences or fully evidence how their views influence practice.

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The effectiveness of leaders and managers: good

Alongside regular, reflective supervision, staff benefit from therapeutic consultations that provide opportunities to explore children's experiences, behaviours and emotional needs. These discussions help staff to develop a deeper understanding of children and inform more effective responses to their individual circumstances.

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The effectiveness of leaders and managers: good

The manager is a strong advocate for children. She ensures that children's views are central to decision-making and is effective in challenging professionals when necessary to secure the support that children need. As a result, children feel listened to, valued and included in decisions that affect their lives. Inspection report for children's home: 2728549 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The children's case records standard is that the registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c))

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Requirement Due date

Specifically, the registered person must ensure that children's case records are updated to reflect their views and the discussions had with them. 30 September 2026

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

strive to gain each child's respect and trust; and

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Requirement Due date

that each child is encouraged to build and maintain positive relationships with others. (Regulation 11 (1)(a)(b)(c) (2)(a)(viii)(b)) 30 September 2026 Inspection report for children's home: 2728549 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2728549 8

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Children's home details

Registered provider: Hexagon Care Services Ltd

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Children's home details

Registered provider address: First Floor, Harbour House, Portway, Preston, Lancashire PR2 2DW

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Inspector

Sophie Coogan, Social Care Inspector Inspection report for children's home: 2728549 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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