Children's Home run by Care Services To You Limited in Lancashire

Inspection report for children’s home: 2848652 1 Registered provider: Care Services To You Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a multi-building home owned and operated by a private provider. The home operates across 2 houses, caring for up to 3 children who may experience social and emotional difficulties.

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Information about this children’s home

The home registered with Ofsted in November 2025.

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Information about this children’s home

A new manager has been appointed since the last inspection, and they have applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 3 February 2026

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requires improvement to be good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

Inspection report for children’s home: 2848652 2 The home was judged inadequate at the first full inspection on 3 and 4 February 2026. As a result, Ofsted issued a restriction of accommodation notice at the home and three compliance notices were issued under section 22a of the Care Standards Act 2000.

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Enforcement action since last inspection:

These related to Regulation 6, ‘The quality and purpose of care standard’, Regulation 12, ‘The protection of children standard’, and Regulation 13, ‘The leadership and management standard’.

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Enforcement action since last inspection:

A monitoring visit took place on 30 March 2026. The provider had taken sufficient action to meet the compliance notices.

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Enforcement action since last inspection:

A further monitoring visit took place on 27 April 2026. The provider had taken sufficient action for the restriction of accommodation notice to be lifted.

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Enforcement action since last inspection:

The reports are published on the Ofsted website. Inspection report for children’s home: 2848652 3

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Inspection date Inspection type Inspection judgement

03/02/2026 Full Inadequate Inspection report for children’s home: 2848652 4

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Summary of findings

Children have positive relationships with staff and engage in education. Staff spend time with children and family time is promoted, with family and friends welcome at the home.

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Summary of findings

Leaders and managers are taking steps to improve practice and oversight at the home. The language used at the home is now always child focused.

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Summary of findings

However, there remain shortfalls in staff practice, specifically in relation to helping children understand how to stay safe and implementing strategies to ensure children remain safe online. Additionally, there is a lack of clarity and consistency across the leadership team.

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improvement to be good

There is one child living at each home. The inspector spoke to one child about their experiences of living at the home.

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improvement to be good

Education is promoted and one child is making progress with this. They are now engaging in education after a significant period of absence. When children do not attend school regularly, staff engage children in other activities and maintain healthy routines for them. Another child is keen to re-engage in school and staff advocate on their behalf to ensure that their views are shared with professionals.

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improvement to be good

Staff help children to maintain relationships with people who are important to them. Family and friends are welcome at the home and children are supported to participate in activities with their friends, despite living a distance away. This helps promote children’s feelings of stability and identity.

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improvement to be good

Staff spend time getting to know children, and they form positive and trusting relationships with them. Incidents for one child are reducing, and this can be attributed to the positive relationships they have with staff.

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improvement to be good

Professionals and parents say that they are happy with the care provided to children. They say that staff communicate well and family time is a focus. One parent said that when they visit the home it is ‘like visiting a family member’s house’ and it is ‘comfortable and natural’. They say they are extremely happy with the care afforded to their child and credited their progress to the staff team.

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improvement to be good

Leaders and managers are taking steps to ensure that children’s statutory documents are available and current. This helps ensure that staff remain updated and that they can meet the children’s individual needs. However, the language used by staff and in Inspection report for children’s home: 2848652 5 children’s records is not always child focused or individualised. As a result, it may not help children develop a positive perception of themselves.

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improvement to be good

Despite online safety being a known risk for children, there are no plans or strategies in place for staff to follow in keeping children safe online. As a result, there is limited oversight of children’s online activity and staff do not have clear guidance about how to safeguard children in this area.

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improvement to be good

Staff do not talk to children about their risks or help them to develop strategies to stay safe. This means that children are not being supported to understand their risks and they are not provided with the knowledge and skills to keep themselves safe. This places them at risk of harm.

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improvement to be good

When children have been restrained, the records do not include all necessary information as required in regulation. Additionally, there are gaps in incident records, which limits managers oversight and their ability to identify and address shortfalls in staff practice. It is also a missed opportunity to learn from incidents and put measures in place to reduce the likelihood of further restraints.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers are taking steps to address shortfalls in practice, and a new management structure is in place. However, there is a lack of clarity about the leadership at the home, which means staff and professionals are unsure of who to speak to if they have any issues. This limits consistency in communication and decision-making.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is not included in the rota, and it is unclear when they are present in the home. This reduces clarity about management oversight and accountability.

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The effectiveness of leaders and managers: requires improvement to be good

The statement of purpose does not accurately reflect who works at the home. Furthermore, leaders and managers do not ensure that an up-to-date statement of purpose is shared with Ofsted, which limits the regulator’s oversight of the home.

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The effectiveness of leaders and managers: requires improvement to be good

Staff say that they feel well supported in their role. Staff receive regular supervision that provides them with an opportunity to reflect on their practice and discuss the children’s needs.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers are implementing improved monitoring and review systems to provide more effective oversight of staff practice. However, these are not yet fully embedded, so their effectiveness is unknown. Inspection report for children’s home: 2848652 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirements Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirements Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirements Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirements Due date

help each child to understand how to keep safe;

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Requirements Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirements Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirements Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirements Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirements Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirements Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii)(b)(e))

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Requirements Due date

Specifically, the registered person must ensure that staff talk to children about risks and help them understand how to keep themselves safe. 14 August 2026 Inspection report for children’s home: 2848652 7 Additionally, the registered person must ensure that there are clear strategies and guidance in place for staff to follow to keep children safe, particularly in relation to online safety.

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Requirements Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirements Due date

helps children aspire to fulfil their potential; and

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Requirements Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirements Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirements Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirements Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirements Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(e)(f)(h))

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Requirements Due date

Specifically, the registered person must ensure that children, staff and professionals understand the management structure at the home and know who to approach with any concerns. 14 August 2026

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Requirements Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

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Requirements Due date

how appropriate behaviour is to be promoted in the children’s home; and

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Requirements Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirements Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it. 14 August 2026 Inspection report for children’s home: 2848652 8 The registered person must ensure that—

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Requirements Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirements Due date

details of the child’s behaviour leading to the use of the measure;

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Requirements Due date

the date, time and location of the use of the measure;

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Requirements Due date

a description of the measure and its duration;

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Requirements Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirements Due date

the effectiveness and any consequences of the use of the measure; and

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Requirements Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirements Due date

has spoken to the user about the measure; and

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Requirements Due date

has signed the record to confirm it is accurate; and

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Requirements Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (2) (3)(a)(i)(ii)(iii)(iv)(v)(vii)(b)(i)(ii)(c))

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Requirements Due date

Specifically, the registered person must ensure that, when children are restrained, records contain necessary information, as required in regulation, including the duration of all holds used and who has spoken to children and staff following the restraint.

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Requirements Due date

Additionally, the registered person must ensure that records of restraint include details of any methods used to attempt to avoid the measure and evaluate their effectiveness. This will support staff understanding of effective de-escalation strategies for children and improve practice.

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Requirements Due date

The quality and purpose of care standard is that children receive care from staff who— 14 August 2026 Inspection report for children’s home: 2848652 9 understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirements Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirements Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirements Due date

understand and apply the home’s statement of purpose;

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Requirements Due date

understand and apply the home’s statement of purpose;

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Requirements Due date

protect and promote each child’s welfare;

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treat each child with dignity and respect; and

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Requirements Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv))

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Requirements Due date

Specifically, the registered person must ensure that language used at the home and within records when referring to children is personalised and children are treated as individuals. They must ensure that they talk about children without using terminology which does not promote a positive sense of identity.

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Requirements Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirements Due date

maintain in the home the records in Schedule 4;

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Requirements Due date

ensure that the records are kept up to date; and

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Requirements Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 37 (1) (2)(a)(b)(c))

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Requirements Due date

Specifically, the registered person must ensure that the home’s rota accurately reflects the hours worked by all staff, including the manager. 14 August 2026 Inspection report for children’s home: 2848652 10 The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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Requirements Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirements Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b))

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Requirements Due date

This requirement was made at the last inspection and is restated. 14 August 2026

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2848652 11

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Children’s home details

Registered provider: Care Services To You Limited

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Children’s home details

Registered provider address: Suite 19a, St. James Square, The Globe Centre, Accrington BB5 0RE

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Inspector

Danielle Allen, Social Care Regulatory Inspector Inspection report for children’s home: 2848652 12 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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