Children's Home run by Care Services To You Limited in Lancashire

Inspection report for children’s home: 2848652 1 Registered provider: Care Services To You Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted as a multi-building children’s home in November 2025. It provides care for up to 3 children in 2 separate houses.

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Information about this children’s home

At the time of this inspection, one child was living at the home.

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Information about this children’s home

The manager registered with Ofsted in November 2025.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and widespread failures that mean children are not protected, their welfare is not promoted and the care and experiences of children are poor.

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inadequate

Date of last inspection: not previously inspected

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inadequate

Overall judgement at last inspection: not previously inspected.

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inadequate

Enforcement action since last inspection: none Inspection report for children’s home: 2848652 2

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Overall experiences and progress of children and young people: inadequate

Significant shortfalls in safeguarding practice and the leadership and management of the home negatively impact on the safety and wellbeing of the child currently living at the home.

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Overall experiences and progress of children and young people: inadequate

Record-keeping in the home is not sufficiently robust. Since registration, one child has moved out of the home, and another child has moved in. However, no records were made for the child who left in in relation to the time they spent living at the home. As a result, essential information about children who have lived in the home is not readily available, and managers have failed to maintain a clear and accurate history of each child’s stay.

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Overall experiences and progress of children and young people: inadequate

The home is not maintained to an acceptable environment and does not provide the child with a safe, comfortable or nurturing environment. Several items including a television and pieces of furniture, are broken, and bags of rubbish have been discarded in the back garden. The overall condition of the home appears tired and neglected, with a broken window in the lounge and visibly dirty carpets and sofa. Hazardous substances are stored in an unlocked shed, making them accessible to the child. These issues prevent the home from offering a warm, homely atmosphere or promoting a sense of permanence and belonging.

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Overall experiences and progress of children and young people: inadequate

Despite the significant safeguarding concerns identified, some staff are beginning to build positive relationships with the child. The child is currently not attending school. However, staff are supporting their learning through weekly online tutoring and by taking them on educational trips to enhance their development.

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Overall experiences and progress of children and young people: inadequate

The child is encouraged to participate in a range of activities, including breakout rooms, arcades and walks, which helps broaden their experiences. Staff also support the child to maintain relationships with people who are important to them. Family members have praised the staff team for their efforts in promoting and sustaining these connections.

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Overall experiences and progress of children and young people: inadequate

Staff ensure that the child’s health needs are met and continue to support them in attending health appointments. The child is beginning to engage with therapeutic services, which is a positive step in supporting their emotional wellbeing.

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How well children and young people are helped and protected: inadequate

Safeguarding practice at the home is inadequate. Staff who are not trained in the organisation’s behaviour management model are involved in physical interventions, placing both the child and staff at risk of harm. The child and staff are not always provided with the opportunity for a debrief following a physical intervention. Furthermore, the records do not include all the information required by regulation. This Inspection report for children’s home: 2848652 3 does not ensure that the child is cared for safely by skilled staff, or that managers have adequate oversight of staff practice.

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How well children and young people are helped and protected: inadequate

Poor-quality risk management plans prevent staff caring for the child safely. The child’s plans do not detail all known risks and vulnerabilities or outline the actions staff should take to safeguard the child effectively. Plans are not consistently reviewed or updated following incidents, and it is unclear whether staff have read them. Consequently, safeguarding incidents have occurred that could have been avoided.

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How well children and young people are helped and protected: inadequate

The manager’s oversight of incidents is poor. Poor staff practice and failures to follow safeguarding procedures are not challenged, increasing the risk to the child. Allegations are not shared with the appropriate agencies, including the social worker and the local authority designated officer. Discussions do not always take place with the child and those involved in the incident. Failure to follow allegation procedures places both the child and staff at increased risk and leaves them with appropriate support.

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How well children and young people are helped and protected: inadequate

Serious incidents are not reported to Ofsted as required by regulation. This limits the regulator’s oversight of practice at the home.

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How well children and young people are helped and protected: inadequate

Not all staff have had received training to support the child’s specific needs, including self-harm and substance misuse. This means that staff do not have the knowledge and skills required to keep the child safe.

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The effectiveness of leaders and managers: inadequate

The manager is suitably experienced and qualified. However, significant shortfalls in the manager’s leadership and management have negatively affected children’s experiences and the quality of care provided.

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The effectiveness of leaders and managers: inadequate

Monitoring and review systems are ineffective and management oversight of children’s records is poor. The records lack sufficient detail and do not include the manager’s review and evaluation. This limits opportunities to identify shortfalls in staff practice and prevent the manager from using learning to improve children’s experiences and the quality of care provided to them.

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The effectiveness of leaders and managers: inadequate

Staff do not receive regular and effective supervision that focuses on children’s experiences and developing practice. There are limited opportunities for staff to reflect on their practice, for example team meetings do not promote group reflection or in- depth discussions about the child. This does not support staff to improve the quality of care provided to children.

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The effectiveness of leaders and managers: inadequate

Staff do not have access to all of the child’s information, which limits their ability to meet the child’s individual needs and ensure their safety. For example, statutory documents, including delegated authority and local authority care plans, are missing. Inspection report for children’s home: 2848652 4 The statement of purpose is inaccurate. Information about the clinical staff is incorrect and the skills, experience and qualifications of all staff are not included. Furthermore, updated copies of the statement of purpose are not routinely shared with Ofsted. This limits the regulator’s oversight of the home.

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The effectiveness of leaders and managers: inadequate

The independent oversight of the home is ineffective. The independent person does not identify significant shortfalls in practice and only reported on one child’s experiences of moving out of the home. The omission of key information does not ensure that the regulator has sufficient oversight of the home, including any safeguarding incidents. Inspection report for children’s home: 2848652 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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ensure that the premises used for the purposes of the home are designed and furnished so as to—

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meet the needs of each child. (Regulation 6 (1)(a) (2)(vii)(c)(i))

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Requirement Due date

The registered provider must ensure that the home is maintained to a good standard. Specifically, they must ensure that rubbish is removed, damaged items are replaced in a timely manner, and furnishings are of a good quality and clean. 29 March 2026

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe; 29 March 2026 Inspection report for children’s home: 2848652 6 have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii)(b)(d))

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Requirement Due date

Specifically, the registered provider must ensure that children’s risk plans clearly identify all risks and vulnerabilities and that there are clear strategies for staff to follow to keep children safe.

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Requirement Due date

Specifically, the registered provider must ensure that staff have the skills and experience to understand their responsibilities to safeguard children, and that allegations are managed in accordance with allegation management procedures and responded to appropriately.

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Requirement Due date

Any concerns regarding poor staff practice in relation to behaviour management and the use of physical intervention must be investigated thoroughly by the provider in line with safeguarding procedures.

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Requirement Due date

Specifically, the registered provider must ensure that all hazardous substances are securely stored so that children do not have access to them.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and 29 March 2026 Inspection report for children’s home: 2848652 7 promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(f)(h))

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Specifically, the registered provider must ensure that leaders and managers have effective oversight of staff practice.

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The registered provider must ensure that all staff are trained to support and meet the individual needs of children.

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The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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keep the statement of purpose under review and, where appropriate, revise it; and

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notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b)) 10 April 2026

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The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b)) 29 March 2026 Inspection report for children’s home: 2848652 8 The registered provider must ensure that all staff receive effective, regular supervision and that supervision records are sufficiently detailed.

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Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

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how appropriate behaviour is to be promoted in the children's home; and

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the measures of control, discipline and restraint which may be used in relation to children in the home.

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within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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details of the child's behaviour leading to the use of the measure;

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the date, time and location of the use of the measure;

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a description of the measure and its duration;

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details of any methods used or steps taken to avoid the need to use the measure;

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the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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the effectiveness and any consequences of the use of the measure; and

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within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and 29 March 2026 Inspection report for children’s home: 2848652 9 within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(i)(ii)(c))

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Requirement Due date

Specifically, the registered provider must ensure that only staff who are trained in the provider’s physical intervention model are involved in physical interventions. All incidents of physical intervention must be clearly recorded and evaluated and that both the child and staff are spoken with about the measure.

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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include the information and documents listed in Schedule 3 in relation to each child;

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are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c)) 10 April 2026

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Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are kept in an accessible manner—

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children’s case records (see regulation 36);

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other records (see regulation 37). (Regulation 38 (i)(j))

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Requirement Due date

Specifically, the registered provider must ensure that all records relating to the care and support of both current and past children are accessible. 10 April 2026

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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there is an allegation of abuse against the home or a person working there. (Regulation 40 (4)(c)) 10 April 2026

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person— 10 April 2026 Inspection report for children’s home: 2848652 10 to inspect the premises of the home and such of the home’s records (except for a child’s case records, unless the child and the child’s placing authority consent) as the independent person requires.

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Requirement Due date

The independent person must produce a report about a visit (“the independent person’s report”) which sets out, in particular, the independent person’s opinion as to whether—

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Requirement Due date

children are effectively safeguarded; and

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the conduct of the home promotes children’s well-being.

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the registered provider and, if applicable, the registered manager; and

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the responsible individual (if one is nominated). (Regulation 44 (1) (2)(b) (4)(a)(b)(d)(e))

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Requirement Due date

Specifically, the registered provider must ensure that the independent person scrutinises the quality of care for all children and records a clear and factual account of their findings.

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Requirement Due date

* These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2848652 11

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Children’s home details

Registered provider: Care Services To You Ltd

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Children’s home details

Registered provider address: Suite 19a, St. James Square, The Globe Centre, Accrington BB5 0RE

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Inspector

Kelly McCurdy, Social Care Regulatory Inspector Inspection report for children’s home: 2848652 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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