Children's Home run by Tower Residential Care Ltd in North East Lincolnshire

Inspection report for children’s home: 2830086 1 Registered provider: Tower Residential Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and operated by a private provider. It offers care for up to 4 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 3 children were living in the home. Since the last inspection, no children have moved into or out of the home. All 3 children spoke with the inspector.

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Information about this children’s home

There has been a change of manager since the last inspection. The registered manager has left, and a new manager has been appointed. The new manager has applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 20 January 2026

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2830086 2

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Inspection date Inspection type Inspection judgement

20/01/2026 Full Requires improvement to be good Inspection report for children’s home: 2830086 3

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Summary of findings

Children feel safe and are making progress. They develop positive relationships with staff, whom they feel will support them when needed. Staff understand children’s plans and implement them effectively.

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Summary of findings

Children are helped to maintain relationships with people who are important to them. Staff encourage children to engage in education and to participate in community activities that reflect their interests.

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Summary of findings

Since the last inspection, there has been a change in leadership. The new management team has increased oversight and improved communication with staff. As a result, children benefit from more consistent care and support.

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Overall experiences and progress of children and young people: good

Staff build relationships with children in a meaningful way and talk about children with kindness. Children’s preferences are understood and respected by staff. Staff talk to children about their cultural identities and learn about their backgrounds. Staff promote identity through personalised care and help children to participate in religious celebrations in a meaningful way.

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Overall experiences and progress of children and young people: good

The home is well furnished and equipped. Children move around communal areas of the home and engage staff in play. Children demonstrate an investment in their environment through regular cleaning. They show care for one another, for example by cooking meals. Staff support this by helping children shop for the required ingredients.

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Overall experiences and progress of children and young people: good

Staff understand the importance of family relationships. Children speak to staff about family members and their family traditions. Staff support children in spending time with their families, even when this involves travelling significant distances from the home.

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Overall experiences and progress of children and young people: good

Staff promote children’s health. They support children in attending healthcare appointments. One child, who usually attends healthcare appointments independently, has asked staff to accompany them, enabling staff to seek professional advice regarding additional health needs. Children are supported to maintain a balanced diet and engage in exercise. Prescribed medication is administered in line with children’s plans. However, there has been a discrepancy in the recording of pro re nata (as-needed) medication.

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Overall experiences and progress of children and young people: good

Children are accessing education. Before living in the home, children had not attended formal education for some time. Staff have used incentives effectively to encourage children to engage. An education provider said, ‘With the help of their fantastic staff, the child has completed a very high percentage of work, which has helped them progress this academic year enormously.’ Staff and managers attend meetings about children’s Inspection report for children’s home: 2830086 4 education. However, there has been a delay in education plans and a lack of advocacy to increase the amount of education that children receive.

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How well children and young people are helped and protected: good

Children report feeling safe and identify staff who can help them. Staff consistently listen to children and apply learning from training to help children develop trusting relationships with them.

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How well children and young people are helped and protected: good

Staff know how to help children when they are in distress. Their responses are informed by clear, personalised plans. Staff are effective at listening to children, meaning that incidents are infrequent. When incidents occur, staff and children receive effective debriefs. A social worker spoke about children receiving difficult news and being helped with their feelings around this by staff in a meaningful way. They commented that previously there would have been lots of incidents.

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How well children and young people are helped and protected: good

Staff recognise poor practice and share concerns appropriately. Managers act on concerns raised by staff and inform appropriate professionals to ensure children’s safety.

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How well children and young people are helped and protected: good

Staff supervise children in line with social care plans. Staff follow plans, taking effective action to keep children safe in the community. There has been advocacy from managers about some restrictions that are in place. Restrictions have been implemented to ensure the safety of children; however, it is unclear how these are kept under review.

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The effectiveness of leaders and managers: good

Since the last inspection, the leadership and management structure has strengthened. A new manager has been appointed, and the role of deputy manager has been introduced. Managers have developed systems that support their oversight of the home.

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The effectiveness of leaders and managers: good

Managers communicate effectively with professionals. The manager is knowledgeable about children and attends key meetings. The manager understands the importance of care planning for children and advocates effectively for this. Managers have recognised that they do not hold key documents for children, escalating the need for paperwork to be provided by the local authority.

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The effectiveness of leaders and managers: good

Managers have reviewed staff knowledge. Team meetings are used effectively to upskill staff. Some staff members have not received first-aid training; however, managers have plans to ensure that all staff receive this. When new staff start, they receive an induction. However, it is unclear which training is to be prioritised, meaning that there are some gaps in staff knowledge.

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The effectiveness of leaders and managers: good

Supervision and staff support have been inconsistent during the management changes. Staff now report feeling well supported by managers. Staff engage in team meetings and daily staff discussions, which are informative. The deputy manager has responded to staff’s requests for clearer communication from management and now sends a weekly update email. This means that staff understand children’s plans and care needs. Inspection report for children’s home: 2830086 5 Managers have reviewed the staffing sufficiency of the home. Managers have used robust safer recruitment processes to recruit experienced staff. There have been occasions when there have not been sufficient staff on shift. Additional casual staff have been recruited to prevent this from recurring. Inspection report for children’s home: 2830086 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must make arrangements for the handling, recording, safe keeping, safe administration and disposal of medicines received into the children’s home.

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Requirement Due date

In particular the registered person must ensure that—

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Requirement Due date

a record is kept of the administration of medicine to each child. (Regulation 23 (1) (2)(c)) 1 July 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential;

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child; (Regulation 13 (1)(a) (2)(a)(c)(d)(e))

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Requirement Due date

In particular, this relates to the manager engaging effectively with the local authority to advocate for children and prevent drift in care planning, including in relation to their education. Staff supervision must be consistent across the team. The manager must ensure that clear plans are in place so that all 1 September 2026 Inspection report for children’s home: 2830086 7 staff, including new starters, receive suitable training to meet the needs of children living in the home.

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Requirement Due date

the privacy of children is appropriately protected;

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home; is necessary and proportionate. (Regulation 21 (a)(c)(i)(ii)(iii)(iv))

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Requirement Due date

In particular, ensure that any restrictions or limitations are regularly reviewed and, where necessary, revised. These should allow children as much freedom as possible, while remaining balanced against the need to protect them and keep them safe.

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Requirement Due date

This requirement is restated. 1 September 2026

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Recommendation

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. Care plans and risk assessments should be updated to reflect children’s current needs. Information about the child must always be recorded in a way that will be helpful to them. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2830086 8

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Children’s home details

Registered provider: Tower Residential Care Ltd

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Children’s home details

Registered provider address: 2 Regency Court, Barton-upon-Humber, Lincolnshire DN18 5AT

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Inspector

Ali Owens, Social Care Inspector Inspection report for children’s home: 2830086 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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