Children's Home run by Tower Residential Care Ltd in North East Lincolnshire

Inspection report for children’s home: 2830086 1 Registered provider: Tower Residential Care Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is managed and operated by a private provider. The home was registered with Ofsted in August 2025 and can provide care for up to 4 children who may experience social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in January 2025 and is suitably qualified.

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Information about this children’s home

At the time of this inspection 3 children were living at the home. The inspectors spent time with all 3 children.

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Overall experiences and progress of

children and young people, taking into account

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Requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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Requires improvement to be good

The effectiveness of leaders and managers Inadequate

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Requires improvement to be good

The children’s home is not yet delivering good help and care for children so that they receive positive experiences and make good progress. There are no serious or widespread failures that result in their welfare not being safeguarded and promoted.

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Requires improvement to be good

Date of last inspection: not previously inspected

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Requires improvement to be good

Overall judgement at last inspection: not applicable

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Requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2830086 2

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improvement to be good

The shortfalls evidenced in how well children and young people are helped and protected and the effectiveness of leaders and managers, have limited the judgment given in this section.

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improvement to be good

As some of the required fundamentals of good and effective leadership are not in place, this has an impact on the monitoring of the progress that children are making.

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improvement to be good

The children are subject to restrictions, which include supervised movements outside of the home and not being permitted to speak in their first dialect within the home due to staff not being able to understand. These restrictions were imposed at the point of entry to the home but have never been reviewed and, therefore, the impact on the children, and their self-worth and identity, not evaluated or understood.

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improvement to be good

Children are supported to maintain relationships with family members and other important people in their lives. Staff work collaboratively with external professionals to facilitate meaningful family time and help children stay connected. However, the imposed limitations on the children not being able to communicate in their family dialect has not been considered with regard to the impact on the wider family and potential reunification.

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improvement to be good

Staff aim to provide stability for children and encourage them to enjoy living in the home. Children have private space in their bedrooms but can also access communal areas. The home is spacious, well equipped, and thoughtfully maintained. The registered manager has created a warm and homely environment, where children feel welcomed and supported.

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improvement to be good

Staff listen to children’s views and encourage them to express their opinions. Staff support children at a pace that suits their individual needs. Children know how to give feedback or make a complaint, and staff respond promptly and sensitively to any questions or concerns raised. The nurturing approach taken by the staff ensures children feel valued and understood.

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improvement to be good

Moves into the home are well planned and carefully managed. Children are given opportunities to visit the home and meet staff before moving in, which helps reduce anxiety and supports a smooth introduction. Staff encourage children to personalise their bedrooms, choosing colours, furnishings and items that make them feel settled and welcomed.

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improvement to be good

Staff work effectively with education professionals and provide structured support to help children make progress, both academically and socially. Learning is promoted and since moving into the home, children have demonstrated clear positive development in these areas. Inspection report for children’s home: 2830086 3 Children’s health needs are well understood and promoted. Staff ensure children attend relevant medical appointments and have established effective working relationships with health professionals. This ensures children’s health remains a priority. Staff are encouraged to consider how they can strengthen support in relation to smoking and vaping and help the children understand the long-term impact of these behaviours on their health as they grow older. Further emphasis is needed to ensure that all staff are following this approach.

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improvement to be good

Risk assessments do not consistently identify or reflect the known vulnerabilities and presenting risks for each child. Risks are not always well understood or clearly communicated across the staff team. Staff responses to emerging situations are sometimes inconsistent or inappropriate. Risk assessments have not been produced or updated in a timely manner. This has limited the staff’s ability to manage and reduce risk effectively.

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improvement to be good

Several restrictions aimed at reducing risk are in place for the children. However, these measures are not routinely reviewed by the registered manager. This limits the opportunity to consider children’s developing independence or to incorporate their views about how risks are managed. Consequently, children are not always supported to take age-appropriate risks that would help them build confidence and develop essential life skills.

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improvement to be good

Case records lack sufficient detail and do not accurately reflect the direct work undertaken with children. Incident reports lack detail and do not allow for learning, evaluation, or improvement of practice. Although leaders and managers recognise these shortfalls, there has been limited progress and written records remain inconsistent and do not demonstrate robust management review or oversight.

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improvement to be good

Staff are committed to supporting children’s safety and wellbeing. Children report feeling safe and are confident in approaching staff if they have concerns. Staff encourage children to engage with specialist agencies and independent professionals to help them understand risks and develop strategies to keep themselves safe. Staff have completed training in safeguarding and report feeling confident in seeking support and advice when needed.

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The effectiveness of leaders and managers: inadequate

Management oversight of key information relating to the children’s care is weak. The registered manager does not routinely review or evaluate the quality of work undertaken with children or the practice of staff. Important records have not been completed or requested from partner agencies, and monthly audits are not taking place. These gaps Inspection report for children’s home: 2830086 4 reduce the manager’s ability to identify patterns and address concerns, leaving children and staff vulnerable.

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The effectiveness of leaders and managers: inadequate

Although the registered manager knows the children well and has established positive relationships with professionals involved in their care, this is not reflected in written records. Communication with partner agencies is not well documented and children’s plans lack robust review, challenge, and clarity. Restrictive practices have been implemented without sufficient oversight, and review.

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The effectiveness of leaders and managers: inadequate

Formal supervision for staff is not happening consistently. This means that staff are not receiving regular opportunities to reflect on their practice, consider children’s progress or explore the impact of their work on the children’s progress. The absence of structured supervision limits professional development and reduces the team’s capacity to improve the quality of care for children.

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The effectiveness of leaders and managers: inadequate

The statement of purpose does not meet current statutory guidance, and the team plan does not contain the information required for a workforce development plan. The registered manager is aware of these shortfalls and has expressed an intention to address them, but improvement has not yet been demonstrated.

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The effectiveness of leaders and managers: inadequate

The home is appropriately staffed and resourced. The registered manager recognises the importance of a consistent staff team and works to provide children with stability and continuity. They have prioritised helping children settle into the home, building positive relationships with them and establishing a welcoming environment. Training is provided for staff and tailored to children’s needs. Staff do describe feeling supported by the registered manager. Inspection report for children’s home: 2830086 5

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(f)(g)(i)(ii)(h)) 1 March 2026

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Requirement Due date

the privacy of children is appropriately protected; 20 March 2026 Inspection report for children’s home: 2830086 6 any limitation placed on a child’s privacy or access to any area of the home’s premises —

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Requirement Due date

is intended to safeguard each child accommodated in the home; is necessary and proportionate; (Regulation 21 (a)(c)(i)(ii)(iii)(iv))

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Requirement Due date

In particular, that any restrictions and limitations are kept under review and, if necessary, revised and allows children as much freedom as is possible when balanced against the need to protect them and keep them safe.

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Requirement Due date

ensure that each employee completes an appropriate induction;

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience (Regulation 33 (1)(a) (4)(b)) 31 March 2026

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c)) 24 April 2026

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Requirement Due date

The registered person must compile in relation to the children’s home a statement (“the statement of purpose”) which covers the matters listed in Schedule 1.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b)) 24 April 2026 Inspection report for children’s home: 2830086 7

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Recommendation

 The registered person should ensure that, in line with the ethos of the home, children are offered advice, support and guidance on their health and wellbeing. Staff should have the relevant skills and knowledge to help children understand, and where necessary, work to change negative behaviours in key areas of health and wellbeing, such as vaping. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 34, paragraph 7.10 and page 35, paragraph 7.18)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework’ This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2830086 8

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Children’s home details

Registered provider: Tower Residential Care Ltd

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Children’s home details

Registered provider address: 2 Regency Court, Barton-Upon-Humber, Lincolnshire DN18 5AT

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Inspectors

Lisa Richards, Social Care Inspector Amy Sims, Social Care Inspector Inspection report for children’s home: 2830086 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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