Children's Home run by Livingwell Supporting Services Limited in Nottingham

Inspection report children's home: 2831781 1 Registered provider: Livingwell Supporting Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care for up to 3 children who may have social and emotional difficulties.

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Information about this children’s home

One child is living at the home and was spoken with as part of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: requires improvement to be good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children's home: 2831781 2

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Inspection date Inspection type Inspection judgement

17/03/2026 Full Requires improvement to be good 12/11/2025 Full Inadequate Inspection report children's home: 2831781 3

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Summary of findings

Since the previous inspection, one child has remained living in the home. The child is cared for by staff who understand the importance of building strong and nurturing relationships. The manager is supporting the development of the staff team and oversight of the home. There remain shortfalls and areas of development in care practice which the managers are keen to address and action.

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improvement to be good

Staff understand the child’s needs, likes and dislikes. The child has some good relationships with some staff and managers. There have been some issues with staff retention, this has negatively impacted how well children can build meaningful relationships with staff.

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improvement to be good

Staff support the child to take part in activities that they enjoy. The child enjoys choosing what activities to try and has enjoyed days out to theme parks as well as golf, cinema trips, ice skating and shopping.

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improvement to be good

Staff have supported the child to keep in touch with people who are important to them. Two family members spoken to shared how they valued the good communication from staff about their child’s progress.

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improvement to be good

Some areas inside the home require attention to ensure it reflects being a home for children, rather than a workplace. Whilst some efforts have been made since the last inspection to remove some signage, further attention is required to ensure the home is welcoming. Care is required to address any areas of disrepair or wear in a timely manner and to ensure areas such as the garden remain maintained and can be enjoyed by the child to play football or relax in their paddling pool in warmer weather.

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improvement to be good

The child cannot access all areas of the home; some internal doors are locked without clear risk assessment around this. This was also the case at the previous inspection.

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improvement to be good

There is no formal education in place for the child. Some informal learning takes place, for example budgeting and shopping, but this is not embedded or structured. Although some progress has been made, staff have not been able to support the child to have a good day and night routine to help assist them back into education. Managers and staff have tried to work with the relevant agencies to support the child into education, however this has not been successful. This limits the child’s life chances and opportunities to develop friendships and support other areas of their wellbeing. Sufficient escalation has not taken place. Inspection report children's home: 2831781 4

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improvement to be good

Staff respond when there are safeguarding concerns and take steps to ensure the child’s safety. Staff follow the child when there are occasions that the child leaves the home in an unplanned way. There have been some shortfalls in the timeliness of reports being made to the police when the child is missing. The manager addresses any areas of learning with the staff involved and the wider team. On occasion, the same shortfalls have been repeated.

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improvement to be good

Risk assessments and support plans are in place for the child which are individual to the child and their needs. There are actions identified that staff should take to reduce risks to the child. There is some duplication of written records and information which is often in multiple locations and not always consistent. Some information relating to incidents is recorded across different documents or is lacking in detail which makes understanding the actions taken or effectiveness difficult to understand.

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improvement to be good

Staff have sought medical attention for the child even when the child has declined to attend. On one occasion although medical attention was sought, this was not sufficiently escalated to ensure an emergency response. On one occasion access to medical attention for a cut to the child’s hand was delayed and the child was found to have an infection. Further clarity is required across all written records and guidance for staff to ensure there is consistency, for example around when room searches or visual checks of the child are required.

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improvement to be good

The manager has taken steps to ensure that any complaints raised are addressed and that the child is informed of actions taken. The quality of written records and how these are recorded remain inconsistent which was the case in the last inspection.

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improvement to be good

The child’s voice is not evidenced adequately in their risk assessments. The child is spoken to after any incidents of concern and has regular discussions with staff and managers about things that are important to them, however their views and any follow up actions are not always clearly recorded.

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improvement to be good

Staff and managers inform other relevant agencies and the child’s family members of incidents of concern. Not all serious incidents have been notified to Ofsted as the regulatory body to enable the required oversight of the home.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is now registered with Ofsted. The manager receives regular support from the responsible individual who is visible and present in the home. Staff share that they are well supported by the manager and management team and the manager leads by example and is available. Inspection report children's home: 2831781 5 Staff have training in line with the specific needs of the child. Staff have mandatory training which is up to date and feel able to request any additional training that they think may be beneficial. Staff share one to one supervision, and team meetings take place and are effective.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has recognised issues around recording information in multiple locations and the quality of recordings. The manager has a plan to address this issue. The manager seeks the feedback from the Regulation 44 visitor and their feedback to drive improvements.

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The effectiveness of leaders and managers: requires improvement to be good

The manager understands the importance of safer recruitment and vetting procedures for new staff, and these are in place.

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The effectiveness of leaders and managers: requires improvement to be good

The manager and responsible individual are aware of the home’s areas for development and have plans to drive this forward. Overall, there are some improvements that need to be made in the three main areas of judgement for the home, and leadership and management impacts on each area. Inspection report children's home: 2831781 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies;

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(v)(vii)(b))

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Requirement Due date

In particular, the registered person must ensure that known risks associated with children such as missing from home, alcohol, and medication are clearly recorded in risk assessments, with clear actions of the steps staff should take.

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Requirement Due date

The registered person should ensure that following safeguarding incidents that all documents relating to the child are updated to ensure clarity and consistency of care. 5 August 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that— 5 August 2026 Inspection report children's home: 2831781 7 helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

In particular, the registered person must ensure they have sufficient oversight of any safeguarding incidents that have occurred to ensure the robustness of staff responses and the welfare of the child.

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Requirement Due date

The registered person must ensure any learning and reflection from incidents is embedded into practice.

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Requirement Due date

The registered person must work with other agencies to support the child to fulfil their potential and promote their welfare, and must escalate appropriately if there are identified barriers. The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so. In particular, the standard in paragraph (1) requires the registered person to ensure—that staff— help each child to achieve the child's education and training targets, as recorded in the child's relevant plans; support each child's learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study; understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers; help each child to understand the importance and value of

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Requirement Due date

education, learning, training and employment; promote opportunities for each child to learn informally; 5 August 2026 Inspection report children's home: 2831781 8 help a child who is excluded from school, or who is of compulsory school age but not attending school, to access educational and training support throughout the period of exclusion or non-attendance and to return to school as soon as possible; (Regulation 8 (1) (2)(a)(i)(ii)(iii)(iv)(v)(viii))

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Requirement Due date

In particular, the registered person should ensure that children are provided with educational activities both inside and outside of the home. Children should be supported with good routines within the home to support with education. The quality and purpose of care standard is that children receive care from staff who— understand the children's home's overall aims and the outcomes it seeks to achieve for children; use this understanding to deliver care that meets children's needs and supports them to fulfil their potential. In particular, the standard in paragraph (1) requires the registered person to— protect and promote each child's welfare; provide to children living in the home the physical necessities they need in order to live there comfortably; ensure that the premises used for the purposes of the home are designed and furnished so as to— meet the needs of each child; and enable each child to participate in the daily life of the home; and

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Requirement Due date

(Regulation 6 (1)(b) (2)(a)(b)(ii)(vii) (c)(i)(ii))

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Requirement Due date

In particular, the registered person should ensure that the home reflects a welcoming environment. The registered person should ensure that the home reflects a home rather than work environment and any areas of disrepair or wear are addressed in a timely manner.

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Requirement Due date

The registered person should ensure that children are freely able to access areas of their home which is in line with their risk assessments. 5 August 2026

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. 5 August 2026 Inspection report children's home: 2831781 9 (Regulation 40 (a)(e))

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Requirement Due date

In particular, the registered person should ensure that a notification is made to Ofsted if the police or other emergency services are contacted in relation to the welfare of the child.

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Requirement Due date

In particular, the registered person should ensure that a notification is made to Ofsted if a complaint is received or of a matter which the registered person consults the LADO.

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Recommendations

 The registered person should ensure that staff are familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Information about the child must always be recorded in a way that will be helpful to the child. In particular, information about incidents should be clearly written in reports to evidence actions taken (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Recommendations

 Children must be consulted regularly on their views about the home’s care, to inform and support continued improvement in the quality of care provided. Due consideration should be given to the child’s cognitive ability in the development and implementation of any consultation processes. Children should be able to see the evidence of their views being listened to and acted upon (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.11)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: 2831781 10

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Children’s home details

Registered provider: Livingwell Supporting Services Limited

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Children’s home details

Registered provider address: 133 Middleton Boulevard, Wollaton, Nottingham NG8 1FW

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Inspector

Caroline Hose, social care inspector Inspection report children's home: 2831781 11 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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