Children's Home run by Care and Management Services Ltd in Birmingham

Inspection report for children’s home: SC419229 1 SC419229 Registered provider: Care and Management Services Ltd Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is operated by a private organisation. The home provides care for up to 3 children with emotional and behavioural difficulties. The home was registered in January 2025.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: SC419229 2

p.1

Inspection date Inspection type Inspection judgement

11/08/2025 Full Good 02/07/2024 Full Good 20/06/2023 Full Requires improvement to be good 05/10/2022 Full Good Inspection report for children’s home: SC419229 3

p.2

Summary of findings

Children are well supported when moving into the home or to a new home. Overall, children are being supported to make good progress. Some staff require additional training to meet some children’s communication needs. Since the last inspection, 3 children have moved out of the home, and one child has moved in. The inspector observed and interacted with the child living at the home at the time of this inspection.

p.3

Overall experiences and progress of children and young people: good

Staff plan children’s moves into and on from the home carefully. One child returned home, and two others moved to foster care. All of these moves were managed well by staff and led to positive experiences for the children. The children were supported through thoughtful introductions. Some children were given pictures of their new carers before their move; others had introductory visits to help make the change easier. Helpful information packs are given to carers so they can familiarise themselves with the children’s daily care needs and routines. The manager works closely with professionals to ensure that plans for children who are moving are individualised and realistic to reduce any disruption.

p.3

Overall experiences and progress of children and young people: good

Professionals and parents said that children have been supported to make good progress in all areas of their lives. This can be seen in children’s presentation and the positive way they interact with adults around them. One professional describes staff as having an ‘above and beyond attitude’, and a parent thanked staff, saying ‘You have been a second family for my sons,’ and ‘You gave them lots of love and cared for them.’

p.3

Overall experiences and progress of children and young people: good

Children’s health needs are met and staff support children with appointments, particularly as these can be challenging for some children. Staff help children to feel comfortable and safe. Feedback about a member of staff attending the medical review was ‘His skills were superior, and he just gets him [the child].’ Staff advocate for children when there are delays, and this helps children to get the right help and support in a timely manner.

p.3

Overall experiences and progress of children and young people: good

Staff support children to see their family and friends regularly. Children’s need to maintain a sense of belonging and identity is balanced with their need for routine and structure. Children’s cultural and religious beliefs are also promoted. Staff help children to celebrate festivals and eat food that reflects their cultural and religious identity.

p.3

Overall experiences and progress of children and young people: good

The home is well presented in most areas. There are some spaces that need attention, such as the garden and living room. The manager has a plan to improve these areas immediately. Some children’s bedrooms are personalised. When staff were made aware that some children’s rooms were not homely and lacked individuality, improvements were made. Inspection report for children’s home: SC419229 4

p.3

How well children and young people are helped and protected: good

Behaviour is managed therapeutically and informed by the PACE (Playfulness, Acceptance, Curiosity and Empathy) model of care, emotional coaching and positive reinforcement. Rewards and praise are used to celebrate positive behaviour and successes. Positive behavioural approaches, such as ‘kind hands’, are used to manage emotions and teach empathy. This helps children to feel safe and form good peer relationships.

p.4

How well children and young people are helped and protected: good

When physical intervention is used by staff, it is proportionate and used as a last resort. Low-level physical intervention is used to prevent injury and keep children safe. Distraction and breathing techniques are preferred and used where possible to calm children when they are feeling dysregulated. Staff work with professionals and families to understand triggers that cause children to become distressed and anxious. Professionals and family members work together to formulate strategies to reduce future incidents for children.

p.4

How well children and young people are helped and protected: good

Staff understand risks to children well. They closely supervise children with known vulnerabilities to reduce the risk of harm and injury. As a result, there have been no missing-from-home incidents or injuries. Risk assessments are useful documents that identify risks and vulnerabilities for each child. They include children’s individual needs and contextual risks. This information is regularly updated by staff and used to respond to children effectively and helps reduce risk.

p.4

How well children and young people are helped and protected: good

Allegations against staff are investigated appropriately. Professionals and family are notified in a timely manner. There is appropriate support and resolution of the investigation. Allegations are appropriately acted on, which ensures children are safeguarded.

p.4

The effectiveness of leaders and managers: good

Most staff report high levels of job satisfaction and feel that children are well cared for and their needs are prioritised. Staff benefit from regular support and supervision, which is used to reflect on practice, assess the care provided to children and identify professional development needs. Some staff identify that they would benefit from additional specialist training to meet children’s needs.

p.4

The effectiveness of leaders and managers: good

Leaders and managers use team meetings to discuss the progress of children and their support plans. They are also used to discuss practice and how it can be improved. For example, staff have reflected on the language they use in children’s records and how this may be perceived by children in the future. Team meetings are also used to create plans to develop staff training needs, knowledge and skills. A psychologist provides specialist advice and consultation to the staff during team meetings. This includes strategies to support children living in the home. Inspection report for children’s home: SC419229 5 Staff have not always had the skills and training to meet some children’s specialist needs. For example, communication tools have not been used for some nonverbal children. As a result, these children were not fully involved in day-to-day decisions. This resulted in children becoming frustrated and dysregulated. Managers actively sought

p.4

The effectiveness of leaders and managers: good

information from professionals to help understand children’s support needs. Once training gaps have been identified, managers have acted promptly by booking staff onto training to ensure that they have the skills to engage with children effectively. Inspection report for children’s home: SC419229 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.6

Requirement Due date

helps children aspire to fulfil their potential; and

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

p.6

Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(a)(b) (2)(a)(c))

p.6

Requirement Due date

In particular, the manager must ensure that staff receive the relevant specialist training specific to children with additional needs, including communication tools training. In addition, the manager must ensure that admissions and practice are consistent with the statement of purpose. 11 June 2026

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC419229 7

p.6

Children’s home details

Registered provider: Care and Management Services Ltd

p.7

Children’s home details

Registered provider address: Park business centre, Wood Lane, Birmingham B24 9QR

p.7

Inspectors

Nus Bibi, Social Care Inspector Jas Nahar, Social Care Inspector Inspection report for children’s home: SC419229 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

p.7

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8