Children's Home run by Care and Management Services Ltd in Birmingham

Inspection report for children’s home: SC419229 1 SC419229 Registered provider: Care and Management Services Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private provider and offers care for up to four children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, three children were living at the home.

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Information about this children’s home

The manager registered with Ofsted in April 2024 and is suitably experienced and qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC419229 2

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Inspection date Inspection type Inspection judgement

02/07/2024 Full Good 20/06/2023 Full Requires improvement to be good 05/10/2022 Full Good 27/01/2022 Interim Declined in effectiveness Inspection report for children’s home: SC419229 3

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Overall experiences and progress of children and young people: good

Since the last inspection, three children have moved into the home and one child has moved out. The inspector spoke with all three children living at the home at the time of this inspection.

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Overall experiences and progress of children and young people: good

Children benefit from thoughtful introductions to the home. The manager carefully evaluates each child’s needs and potential risks, ensuring confidence that those needs can be met. Staff visit children before they move in and provide information about the home, the staff team, and other children who live there. They also share photos showcasing the home’s location and interior. This child-centred approach prioritises children’s well-being and emotional needs by helping them feel informed and prepared for the move. Additionally, it helps to reduce anxiety and promotes a sense of security and inclusion.

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Overall experiences and progress of children and young people: good

When children move out of the home, they are exceptionally well supported. The manager advocates tirelessly for children, working closely with external professionals to secure a more suitable home tailored to each child’s emerging needs. This proactive approach demonstrates strong partnership working. One child’s social worker commented, ‘This has been a happy ending for [name of child]; she is doing amazing. This outcome is thanks to the hard work from the manager and staff in this home.’ These actions reflect a clear commitment to addressing complex needs effectively and minimising potential harm.

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Overall experiences and progress of children and young people: good

Children receive effective support with their education. Two of the children were not receiving any education before moving into the home. Staff work closely with education providers to ensure that children receive appropriate support tailored to their individual learning styles. As a result, full-time education placements have been secured. One child’s education provider commented, ‘It has been a privilege to be part of a staff team, working to improve this child’s education life chances.’ This approach improves educational outcomes and provides children with greater stability, confidence, and opportunities for future success.

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Overall experiences and progress of children and young people: good

Children receive effective support to achieve good health, and each child has made exceptional progress. For example, two children arrived severely underweight and reliant on a liquid diet. They both now enjoy a varied solid food diet and have gained healthy weight. One child, who presented with vitamin deficiencies, now maintains healthy levels across all key nutrients. Staff support the children by working closely with speech and language professionals, consistently mirroring both verbal and nonverbal communication strategies. This approach enables staff to better understand each child’s unique way of communicating, allowing them to respond more effectively to individual needs and strengthen emotional and developmental progress. Inspection report for children’s home: SC419229 4 Children spend time with their families and other people who are important to them. Staff support children in contributing to decisions about these arrangements and actively

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Overall experiences and progress of children and young people: good

seek their views. For example, one child expressed a desire to spend more time with a parent and to have their family time in the community. The manager advocated for the child’s wishes, and, as a result, they are now enjoying increased family contact. These meaningful connections play a vital role in helping children feel secure, valued and emotionally supported.

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Overall experiences and progress of children and young people: good

The home is generally well presented. However, certain areas required cleaning, and a damaged item of bedroom furniture posed a potential risk to a child. The manager has addressed these shortfalls and provided assurances that processes will be implemented to prevent such issues from reoccurring.

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How well children and young people are helped and protected: good

Children form strong, trusting relationships with staff, supported by the home’s embedded therapeutic-informed approach. One child said, ‘I love it here.’ Children hold staff’s hands and seek cuddles and comfort, demonstrating their deep sense of safety and connection. One social worker commented, ‘They seek comfort from the staff, always laughing with the staff.’ Children feel safe in the home and have confidence in the staff who care for them.

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How well children and young people are helped and protected: good

Guidance is provided to help staff understand each child’s presentation and identify the most effective ways to support them in achieving their goals and aspirations. The manager creates clear, individualised plans and protocols, based on the home’s model of care and informed by research from the in-house clinician.

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How well children and young people are helped and protected: good

Staff follow each child’s individual missing-from-home protocol effectively. As a result, there has been only one missing-from-home incident, during which the child was quickly located. Staff speak with children about staying safe and the risks and associated dangers of going missing.

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How well children and young people are helped and protected: good

The use of physical intervention has significantly reduced since the last inspection. There have been no incidents of physical intervention since December 2024. Staff use the home’s therapeutic model of care effectively to identify strategies that work, such as humour and mindfulness, to support children. When direct intervention has been necessary, it has been used as a last resort and managed appropriately. The manager maintains oversight of all incidents and holds discussions with children and staff following each occurrence. In addition, staff encourage children to reflect on incidents, providing them with opportunities to express how they are feeling.

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How well children and young people are helped and protected: good

When children cause harm to themselves, staff respond with nurturing care and make referrals to specialist agencies for additional support. This creates a safe and non- judgemental environment, showing children that their emotions and behaviours are responded to with empathy rather than shame or blame. This approach helps children feel understood and supported and demonstrates a strong commitment to their immediate and long-term well-being. Inspection report for children’s home: SC419229 5

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The effectiveness of leaders and managers: good

The registered manager is dedicated, aspirational and effective. She has high expectations for the children and meticulously ensures that staff have the knowledge they need to provide high-quality, nurturing care. This enables children to progress and flourish.

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The effectiveness of leaders and managers: good

Staff say they enjoy working at the home and describe themselves as a strong team. They highly value the support they receive from the manager. One staff member said, ‘The manager is fantastic; I can go to her at any time.’ This positive culture promotes healthy working relationships.

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The effectiveness of leaders and managers: good

A motivated and skilled staff team supports the children. Staff access a range of training and research that informs their practice and enables them to meet each child’s diverse individual needs. The dedication of the staff team and the quality of care provided are evident in the good progress children make and the positive outcomes they experience.

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The effectiveness of leaders and managers: good

Supervision sessions are held monthly, and the manager ensures that staff performance is appraised annually. These practices help to ensure that staff are well supported in their roles and in their ongoing professional development.

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The effectiveness of leaders and managers: good

The manager holds reflective team meetings, creating additional learning opportunities to enhance staff practice. For example, the home’s clinical lead supports staff in adopting a therapeutic approach to better understand and support children with their emotions. These meetings also include discussions about what works well and areas for improvement. This ensures continuous professional development and equips staff with the tools they need to provide the highest standard of care.

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The effectiveness of leaders and managers: good

Partnership working with external agencies and parents is positive. Professionals have commended the manager and staff for their effective communication and the quality of care provided to children. One social worker said, ‘I cannot praise the manager and staff enough.’ A parent commented, ‘I am very grateful this was the home found for [name of child]. I am so thankful to the staff here.’ Inspection report for children’s home: SC419229 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1) (2)(b)(vii)(c)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that children’s bedroom furniture is promptly repaired or replaced as needed and that the home is consistently maintained to a high standard of cleanliness. 19 September 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC419229 7

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Children’s home details

Registered provider: Care and Management Services Ltd

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Children’s home details

Registered provider address: Park Business Centre, Wood Lane, Birmingham B24 9QR

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Inspector

Jas Nahar, Social Care Inspector Inspection report for children’s home: SC419229 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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