Children's Home run by JMR Healthcare Limited in Suffolk

Inspection report for children's home: 2818637 1 Registered provider: JMR Healthcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is owned and managed by a private provider. It can provide care for one child with social and emotional difficulties.

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Information about this children's home

One child was living in the home at the time of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children's home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 30 September 2025

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children's home: 2818637 2

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Inspection date Inspection type Inspection judgement

30/09/2025 Full Good Inspection report for children's home: 2818637 3

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Summary of findings

There have been inconsistences in the quality of the service due to changes in managers. Leaders and managers have not ensured that learning from incidents has been effectively cascaded to staff. There have been recurring incidents where staff have not been sufficiently vigilant and, as a result, the child has not been effectively safeguarded. The child cannot access all areas of their home and some areas of the home lack homeliness. There are shortfalls in restraint practice.

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Summary of findings

The child has some positive experiences. They have warm relationships with staff. Staff support the child to access a wide range of enrichment activities and spend time regularly with their family.

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improvement to be good

At the time of this inspection, one child was living at this home. This child has been living at this home since its registration in May 2025. The child is making progress in comparison to their starting point. However, there are shortfalls that need to be addressed before the child can receive consistently good support.

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improvement to be good

Some areas of the home detract the overall homeliness. For example, there is visible damage in the hallway and living room and broken furniture in the dining room. The child is able to influence the décor in their bedroom. However, overall, the damage takes away the homely feel.

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improvement to be good

The child does not have access to all areas of their home. Staff routinely lock the kitchen at night as a means of control. This practice restricts the child's movements and reduces opportunities for the child to develop a good routine and healthy eating habits.

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improvement to be good

Staff have failed to ensure that the child has an up-to-date local authority pathway plan. Staff have not fully reflected on the child's individual goals. Consequently, staff have completed limited work with the child to develop their life and independence skills. This does not help to prepare the child for their future.

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improvement to be good

The child is in education and accesses a bespoke package in line with their needs. Staff promote regular attendance and engagement. The child aspires to be a professional barber. Managers meet regularly with relevant professionals to explore learning opportunities swiftly.

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improvement to be good

Staff provide a wide range of activities that support the child's interests. The child takes part in fishing, go-karting, swimming and motor cross. Staff spend quality time with the child playing their preferred games. This has helped the child to form relationships with Inspection report for children's home: 2818637 4 staff. There are warm interactions between staff and the child, helping them to feel settled.

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improvement to be good

Staff help the child to spend time with their family regularly and maintain important connections. Staff sensitively help the child to understand any restrictions in place.

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improvement to be good

The child has a dynamic risk assessment, and staff understand the child's risks. However, staff have not always taken preventative action to ensure that the child is safeguarded effectively.

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improvement to be good

Staff have failed to be vigilant to keep the child safe. Staff have failed to prevent a child from buying prohibited items online. For example, on occasions, staff have allowed the child to store the home's card details on their phone. The child bought prohibited items such as a tattoo gun. They purchased non-prescribed medication online which led to hospital attendance. In another incident, staff left the home's vehicle unlocked despite a known previous incident when the child drove the vehicle. Inconsistences resulting from management changes have led to these incidents recurring. The new manager has provided guidance to staff.

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improvement to be good

There has been one incident of physical restraint. Staff tried to support the child to calm down. When this was not effective, restraint was used, with a clear rationale. The manager completed a good analysis of the incident. However, staff debriefs were not completed quickly and the child was not spoken to following the incident.

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improvement to be good

Staff have administered 'when required' medication without seeking the necessary guidance from managers. Staff have not recorded the methods used or steps taken to avoid use of this medication or the rationale for its use. There have been no detailed recordings of the impact of its use or management analysis to determine appropriateness. This means that there is limited understanding of the factors that contribute to its use being necessary and its overall effectiveness.

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improvement to be good

The child rarely leaves the home without permission. There has only been one incident of the child going missing. Staff follow clear protocols and quickly share information with other professionals, such as the police and social workers. However, there is no system to request that return home interviews are carried out. This is a missed opportunity to understand risk and keep the child safer.

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improvement to be good

Staff use consequences that are natural following incidents. They have restorative conversations with the child. Managers quickly review the use of these consequences and address the use of inappropriate consequences.

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improvement to be good

Staff have conversations with the child to help them understand how to keep themself safe. They discuss a range a topics, such as making positive choices, the effects of substance misuse and online safety. Inspection report for children's home: 2818637 5

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The effectiveness of leaders and managers: requires improvement to be good

There have been several leadership changes since the last inspection. The registered manager left the home in September 2025. A manager was appointed but they left the home in January 2026. An interim manager was appointed until March 2026. A new manager has recently been appointed. They have not yet applied to register with Ofsted.

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The effectiveness of leaders and managers: requires improvement to be good

The consistency of management oversight and decision-making has been negatively affected by these changes. This inconsistency has contributed to some incidents occurring.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers have not always identified shortfalls in staff practice. They have not ensured that learning has taken place consistently following incidents. When learning has taken place, they have not always ensured that the necessary actions have been taken to reduce the risk of reoccurrence.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders have not ensured that all the issues identified at the last inspection have been addressed. Consequently, one requirement and one recommendation from the last inspection are restated.

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The effectiveness of leaders and managers: requires improvement to be good

On some occasions, managers have not appropriately advocated for the child. For example, they have not requested for return home interviews to take place. In another incident, important information was not shared with the social worker, reducing the potential for issues to be quickly resolved.

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The effectiveness of leaders and managers: requires improvement to be good

The home is sufficiently staffed by a permanent workforce. There is no use of agency staff. Staff report positive morale. They feel valued and supported through regular supervision despite the leadership changes. This helps the child to experience some continuity of care and achieve a sense of stability.

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The effectiveness of leaders and managers: requires improvement to be good

The child's social worker reports positive and effective relationships with the manager and staff team. The social worker highlighted the progress made by the child. Inspection report for children's home: 2818637 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare;

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(v)(vi)(b)) 26 May 2026

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children's home. (Regulation 23 (1))

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Requirement Due date

In particular, ensure that any use of 'when necessary' medication is subject to a clear plan that is consistently followed, that a clear rationale for any use is recorded and that leaders and managers monitor, review and evaluate to ensure this is appropriate. 26 May 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that— 26 May 2026 Inspection report for children's home: 2818637 7 helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(f)(h))

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Recommendations

 The registered person should ensure that the home is a nurturing and supportive environment that meets the needs of children. ('Guide to the Children's Homes Regulations, including the quality standards', page 15, paragraph 3.9)  The registered person should ensure that, just as in a family home, children are able to access all shared areas of their home unless there are specific reasons why this would not meet a child's needs. Limits on privacy and access may only be put in place to safeguard each child in the home (regulation 21(c)(i)). Any decisions to limit a child's access to any area of the home, and any modifications to the environment of the home, must only be made where this is intended to safeguard the child's welfare. All decisions should be informed by a rigorous assessment of that individual child's needs, be properly recorded and be kept under regular review. ('Guide to the Children's Homes Regulations, including the quality standards', page 15, paragraph

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Recommendations

3.10)  The registered person should ensure that staff help each child to prepare for adult care, or to live independently. This includes supporting the child to develop emotional and mental resilience to cope without the home's support and, where the child is moving to live independently, practical skills, such as cooking, housework, budgeting and personal self-care. ('Guide to the Children's Homes Regulations, including the quality standards', page 17, paragraph 3.27)  The registered person should ensure that when a child returns to the home after being missing, they request that the responsible local authority provides an opportunity for the child to have an independent return home interview. ('Guide to the Children's Homes Regulations, including the quality standards', page 45, paragraph 9.30) Inspection report for children's home: 2818637 8  The registered person should ensure that any child who has been restrained is given

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Recommendations

the opportunity express their feelings about their experience of the restraint as soon as is practicable, ideally within 24 hours of the restraint incident, taking the age of the child and the circumstances of the restraint into account. In some cases, children may need longer to work through their feelings, so a record that the child has talked about their feelings should be made no longer than 5 days after the incident of restraint (regulation 35(3)(c)). Children should be encouraged to add their views and comments to the record of restraint. Children should be offered the opportunity to access an advocacy support to help them with this (regulation 7(2)(b)(iii)). ('Guide to the Children's Homes Regulations, including the quality standards', page 50, paragraph 9.60)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2818637 9

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Children's home details

Registered provider address: Roxburgh House, Roxburgh House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk NR14 7XP

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Inspector

Priscilla Koroka, Social Care Inspector Inspection report for children's home: 2818637 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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