Children's Home run by JMR Healthcare Limited in Suffolk

Inspection report for children's home: 2818637 1 Registered provider: JMR Healthcare Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private provider. It can provide care for one child with social and emotional difficulties.

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Information about this children’s home

The home and the manager registered with Ofsted in May 2025.

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Information about this children’s home

One child was living in the home at the time of the inspection and spoke to the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2818637 2

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Overall experiences and progress of children and young people: good

Staff build meaningful relationships with the child. They play varied and fun games with the child and enjoy spending time with them. Staff speak warmly about the child and genuinely care for them. Laughter and chatter between staff and the child demonstrate the good relationships that exist. The child says they are happy at the home and has identified staff members they are close to. This helps them feel settled.

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Overall experiences and progress of children and young people: good

The child is making progress from their starting points in all areas of their life. Staff have successfully supported the child to make such progress in manging their personal safety that the court has lifted their court-ordered restrictions. Staff encourage and support them to take age-appropriate risks. The child previously required high levels of supervision but is now able to have unsupervised time in the local area.

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Overall experiences and progress of children and young people: good

Staff and managers listen to the child. The child has a voice in the running of their home and staff involve them in planning for their future. Staff know the child and help them to pursue their interests. They safely support the child to engage in activities of their choice, such as fishing, go-karting and going to the gym. Staff involve the child in their care planning. This has helped the child to identify their future career aspirations.

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Overall experiences and progress of children and young people: good

Staff prioritise the child’s education and promote good attendance. The child has recently started to attend an education provision. This is a major step for them. Leaders and managers work jointly with professionals to ensure the child has a bespoke learning package in line with their needs. One professional said, ‘[name of child] ] has been speaking about enjoying their education and has shown enthusiasm for learning for the first time.’

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Overall experiences and progress of children and young people: good

Staff support the child to keep healthy and attend health appointments, including with specialists. They have supported the child to attend a dental appointment, which was previously an area of difficulty for the child.

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Overall experiences and progress of children and young people: good

Staff support the child to maintain relationships with people who are important to them. They facilitate regular time for the child with their family members and welcome family visits to the home. Staff sensitively help the child to understand court restrictions and the reasons they cannot spend time with particular family members.

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Overall experiences and progress of children and young people: good

The home is well decorated, spacious and comfortable. Staff listen to the child on how they want the home to look, for example, the child has recently painted the games room.

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How well children and young people are helped and protected: good

The help for the child is well coordinated and delivered. Managers meet regularly with professionals to discuss strategies for support, and risk is assessed jointly. Staff have a Inspection report for children's home: 2818637 3 good knowledge of the child’s historical and current risks and have clear plans in place to manage and reduce these. Staff have helped the child become safer. A social worker said, ‘Incidents have significantly reduced, and the child has built rapport with staff.’

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How well children and young people are helped and protected: good

Staff provide the child with clear routines and consistent boundaries. The manager informs the child in advance about which staff members will be supporting them. This approach helps to reduce anxiety for the child.

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How well children and young people are helped and protected: good

Staff promote positive behaviour. They use therapeutically informed approaches to help the child to understand their emotions. For example, staff use strategies such as short sentences, low-key or matter-of-fact approaches and giving the child space when they are upset. After incidents, staff rebuild relationships with the child through play. Staff use approaches that are adapted to the child’s needs and help the child to calm. As a result, the child is better able to manage their emotions and staff have not needed to use physical intervention.

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How well children and young people are helped and protected: good

Staff have conversations with the child to help them understand how to keep themselves safe online. Staff use parental apps to monitor internet use. They have gradually introduced phone use for the child, starting with a basic phone and progressing to a smartphone. As a result, the child’s knowledge of internet safety is improving.

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How well children and young people are helped and protected: good

When room searches have been conducted, staff have a clear rationale for these and remove items that may cause harm. Staff include the child in the process whenever possible. They have appropriate follow-up with conversations with the child to help keep them safe. Leaders and managers quicky review incidents and share any emerging safeguarding concerns with the child’s social worker.

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How well children and young people are helped and protected: good

The child rarely goes missing. However, on one occasion, the child left the home during the night. The child was able to leave the home without staff knowing, as staff had failed to lock the front door. On the child’s return, managers did not ask the child’s placing authority to arrange for the child to speak to an independent professional. Therefore, potential opportunities for the responsible adults to understand factors which influence the child going missing or the risks posed were missed.

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The effectiveness of leaders and managers: good

The registered manager has suitable experience and is working towards the relevant qualification. Leaders and managers have successfully recruited permanent staff, and the use of temporary workers is reducing. This helps to ensure consistency and stability for the child.

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The effectiveness of leaders and managers: good

Staff say morale among the team is positive and they feel well supported by managers. Leaders and managers provide effective oversight and staff benefit from coaching and guidance in their daily tasks. Staff receive regular supervision that is focused on their development and the child’s well-being. Team meetings are held regularly and used for further staff development. When there are concerns in respect of staff practice, leaders and managers quickly address them and notify relevant professionals. Inspection report for children's home: 2818637 4 The manager has not always challenged professionals effectively when they have failed to provide all the relevant plans for the child. There is no up-to-date local authority care plan for the child. This potentially reduces the effectiveness of the manager’s understanding of the child’s needs. However, the manager has developed some guidance to help staff understand how they need to care for the child in the interim.

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The effectiveness of leaders and managers: good

Leaders and managers have established a learning culture. They incorporate recommendations from external feedback into their practice. Managers and staff also reflect on incidents and support offered to the child. This helps to improve practice. Inspection report for children's home: 2818637 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(v)(b)) 28 October 2025

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Recommendations

 The registered person should challenge (under regulation 5(c)) any placing authority who asks them to accept a child in the absence of a complete and current relevant plan. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 56, paragraph 11.5)  The registered person should ensure that when a child returns to the home after being missing, they request that the responsible local authority provides an opportunity for the child to have an independent return home interview. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 45, paragraph 9.30) Inspection report for children's home: 2818637 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2818637 7

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Children’s home details

Registered provider address: Roxburgh House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk NR14 7XP

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Inspector

Priscilla Koroka, Social Care Inspector Inspection report for children's home: 2818637 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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