Children's Home run by Lily Residential Services Ltd in Bournemouth, Christchurch and Poole

Inspection report for children’s home: 2679463 1 Registered provider: Lily Residential Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is managed by a private provider. The home provides care for up to 2 children with social and emotional needs. At the time of this inspection, 2 children were living at the home.

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Information about this children’s home

The previous registered manager left in November 2025. A new manager is in post and has applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers inadequate

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2679463 2

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Inspection date Inspection type Inspection judgement

05/08/2024 Full Good 20/06/2023 Full Good 11/08/2022 Full Requires improvement to be good Inspection report for children’s home: 2679463 3

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improvement to be good

There are shortfalls in the home’s safeguarding practice, which has influenced the overall judgement.

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improvement to be good

One child has been living in the home for 3 years, which has provided them with a consistent home in which to develop, grow and make progress. This child has built good relationships with the staff who care for them and sees this as their home. The other child has only been living at the home since the beginning of the year. They have settled in well and have built positive relationships with staff. They too are making progress. The children both said they like the home and the staff who care for them. However, one has said they like being cared for by staff who they know and they do not always like it when agency staff are working.

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improvement to be good

Staff have built good relationships with the children. Children are relaxed and comfortable in staff company. Staff have in-depth understanding of children and how to support each child. Staff speak about the children with warmth and pride. They celebrate each child’s achievements, showing the children how proud they are. An example of this is staff looking at each child’s school day and the feedback from their teachers. Both children are in full-time education.

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improvement to be good

Staff support children to undertake a range of fun and purposeful activities. Staff ensure that each child is supported to continue with their established interests as well as encouraging them to try new things and have new, exciting experiences. These activities include children accessing local clubs in the community, such as boxing and jujitsu, as well as in-house activities. One child loves arts and crafts, and their art is displayed around the home.

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improvement to be good

Staff have provided children with a warm, welcoming home. The home is personalised to the children who live there. For example, on each section of corridor leading to each child’s room, the child has put up photos of themselves and those people who are important to them, which designates this space as theirs.

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improvement to be good

An external professional praised the team for their work with the children and recognises the progress each child has made. This view was reflected in feedback from parents.

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improvement to be good

The children feel safe and are safe at the home. Staff demonstrate an understanding of each child’s individual risks, vulnerabilities and how they support children to develop their understanding of risk and the skills to manage these. Children are at different stages on this journey. Inspection report for children’s home: 2679463 4 In conversation, staff demonstrate their understanding and responsibility concerning safeguarding. However, this is not reflected in records. Some safeguarding concerns are recorded as behavioural incidents, and the safeguarding nature of the concern is not acted on swiftly. This indicates that staff do not always identify what constitutes safeguarding. The lack of cohesive records means that managers cannot follow up actions and monitor safeguarding in the home effectively. As a result, it is not clear whether all required action is taken in response to concerns, including reporting

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improvement to be good

concerns to the local authority designated officer. Ofsted had not been notified of one significant incident in line with the regulations.

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improvement to be good

Behaviour is appropriately managed. The foundation for this is the strength of the relationships staff have built with children and their knowledge of the children they care for. Restraint has not been used.

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improvement to be good

Recruitment practices follow safer recruitment guidance. Leaders and managers consistently explore potential issues with applicants at interviews. However, leaders and managers do not consistently ensure that information they have on agency staff includes information on their experience of working with children. This does not enable leaders and managers to assess the suitability of the worker.

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The effectiveness of leaders and managers: inadequate

Leaders and managers’ overview of the home is incomplete due to the shortfalls in their oversight of safeguarding practice. Their processes for reviewing the quality of care and support in the home have not identified the gaps in safeguarding responses or the potential for safeguarding concerns to not be recognised as such.

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The effectiveness of leaders and managers: inadequate

There has been significant staff turnover of staff, including a change in the registered manager and responsible individual. The current staff team is small, and some members are relatively new. There are still staff vacancies to be filled and recruitment is ongoing.

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The effectiveness of leaders and managers: inadequate

There has been significant use of agency staff. Some staff have been regular; however, it has not always been possible for the provider to use consistent staff. This has impacted on the consistency of care experienced by children and placed permanent staff under additional pressure to lead practice in the home. On occasion, inexperienced staff still in their probation period have been working with agency staff. Leaders and managers have recognised the risks associated with this and have risk assessments in place.

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The effectiveness of leaders and managers: inadequate

Staff feel valued and supported by the new manager, responsible individual and their peers. They find leaders and managers approachable and open. Staff feel their training is of a good quality, supporting their individual development as well as meeting the needs of the children. Inspection report for children’s home: 2679463 5 Staff supervision varies in quality, and it is not clear whether all staff receive effective, reflective supervision. Leaders and managers take effective action when performance issues have been identified, whether this be with permanent staff or agency staff. Inspection report for children’s home: 2679463 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are located so that children are effectively safeguarded; 31 May 2026 Inspection report for children’s home: 2679463 7 that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health; and

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Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly.

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Requirement Due date

(Regulations 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vii)(b)(c)(d)(e))

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Requirement Due date

In particular, the registered person should ensure that:

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Requirement Due date

 all safeguarding concerns are swifty identified as such  records of all safeguarding concerns are comprehensive, of a good standard, include all actions taken to protect the child and include the outcome of any actions taken or investigations  all safeguarding concerns are consistently and cohesively recorded in the appropriate section of the home’s online recording systems so as to support the review of work undertaken, including ensuring that all actions are taken in a timely manner.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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In particular, the standard in paragraph requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child; 31 May 2026 Inspection report for children’s home: 2679463 8 ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

(Regulation 13(1)(a)(b) (2)(a)(b)(c)(d)(e)(f)(h))

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Requirement Due date

If there is a referral of a person working in the home pursuant to section 35 (Regulated activity providers: duty to refer) of the Safeguarding Vulnerable Groups Act 2006(1), the registered person must without delay notify—

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. 31 May 2026 Inspection report for children’s home: 2679463 9 (Regulation 40 (3)(a)(b)(c) (4)(a)(b)(c)(d)(i)(ii)(e))

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Recommendations

 The registered person should ensure that staff supervision and records of these sessions are of a consistently good quality and reflect the discussions held so as to support the development of each member of staff. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 61, paragraph 13.2)  The registered person should ensure that the profiles they maintain of agency staff consistently include the agency worker’s experience of working in childcare. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2679463 10

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Children’s home details

Registered provider: Lily Residential Services Ltd

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Children’s home details

Registered provider address: Spirare Ltd, Mey House, Bridport Road, Poundbury, Dorchester DT1 3QY

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Inspector

Wendy Anderson, Social Care Inspector Inspection report for children’s home: 2679463 11 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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