Children's Home run by Lily Residential Services Ltd in Bournemouth, Christchurch and Poole

Inspection report for children’s home: 2679463 1 Registered provider: Lily Residential Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is managed by a private provider. The home provides care for two children with social and emotional needs. At the time of this inspection, two children were living at the home.

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Information about this children’s home

The manager registered with Ofsted in May 2022 when this home was registered.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2679463 2

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Inspection date Inspection type Inspection judgement

20/06/2023 Full Good 11/08/2022 Full Requires improvement to be good Inspection report for children’s home: 2679463 3

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Overall experiences and progress of children and young people: Good

There are many achievements and positive examples of practice in this home. However, while children are protected and kept safe, leaders and managers have not fully equipped staff with the knowledge and skills to identify risks from outside of the home.

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Overall experiences and progress of children and young people: Good

Children are supported with their education in this home. One child has achieved the requirements to secure a further education course despite having been excluded from a previous education setting. Another has maintained their high attendance at their school.

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Overall experiences and progress of children and young people: Good

Professional relationships are strong and there is evidence that leaders and managers have challenged and advocated on behalf of children where necessary.

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Overall experiences and progress of children and young people: Good

Children’s talents and interests are encouraged and celebrated. One child has a particular skill with ice skating; staff take the child regularly to an ice rink and have encouraged the child’s skills with professional coaching. Another child enjoys riding their new bike and joining in with activities, such as bowling, going to the cinema and visiting the circus. Memories are captured in personalised photobooks, with tickets and mementos saved in a scrapbook-style album.

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Overall experiences and progress of children and young people: Good

Children are supported to manage their health needs sensitively and at their own pace. For one child, this has meant exploring their feelings around not taking their medication and looking for other ways to manage their condition. Children’s individual sensory needs are considered when thinking creatively about promoting children’s health.

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Overall experiences and progress of children and young people: Good

Children’s important relationships with their families are supported. Staff have good relationships with the children’s families, know what is going on in their lives and help to promote and facilitate meaningful time with their relatives. However, one parent felt that this working relationship could be strengthened further to the benefit of their child and preparing them for adulthood.

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Overall experiences and progress of children and young people: Good

The home is well maintained and children like their rooms. However, the home could further benefit from more personalisation of the communal areas to make it feel more welcoming.

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How well children and young people are helped and protected: good

Within this inspection period, a child has made a disclosure of significant concern. Being confident to share this information with staff is testament to the positive relationships the child has with staff. However, while leaders and managers have acted promptly to ensure information is shared with other agencies, the manager’s response to ensure the day-to-day safety of the child could have been strengthened.

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How well children and young people are helped and protected: good

Children trust the adults who look after them and report feeling safe and cared for. Staff Inspection report for children’s home: 2679463 4 talk warmly about the children in their care. The inspector observed positive interactions between the children and staff during the inspection. When children go missing from home, staff search for children and take appropriate action to help return them to the home quickly and safely.

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How well children and young people are helped and protected: good

Physical restraint is not used in this home.

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The effectiveness of leaders and managers: requires improvement to be good

Although leaders and managers took appropriate action to immediately safeguard a child following a disclosure, they have not fully equipped staff with the knowledge and skills to enhance their work with the child.

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The effectiveness of leaders and managers: requires improvement to be good

For example, training for the staff team around this specific issue is still yet to be identified. Not all records correctly inform the reader of the revised safety practices or where to find further information. In addition, the measures put in place to date do not fully mitigate the identified risks and therefore leave the child exposed to potential further harm. Although staff can describe the safety plan and what they are collectively doing to keep the child safe, leaders and managers have not fully recorded the discussions held with the team and individual members of staff about the concerns raised.

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The effectiveness of leaders and managers: requires improvement to be good

The use of electronic devices and boundaries around internet use are ambiguous in children’s plans. This could lead to inconsistencies in the caring approach children experience.

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The effectiveness of leaders and managers: requires improvement to be good

Staff supervision is completed monthly and is well recorded. Discussion topics are clear in the recordings between staff and their line manager. However, recordings do not show that the supervisor has directed or discussed with staff pertinent safeguarding issues to ensure staff are clear about current risks and how to respond.

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The effectiveness of leaders and managers: requires improvement to be good

Staff told the inspector that they feel well supported by the home’s manager and deputy manager, who are accommodating and try to help where they can. Safer recruitment practices are in place in this home.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers are receptive to feedback and learning from the inspection process. Some amendments to records were updated and corrected during the inspection. Inspection report for children’s home: 2679463 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; and

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(e))

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Requirement Due date

Ensure that staff are equipped with the skills and knowledge to meet each child’s specific needs. In particular, staff skills for safeguarding should include being able to identify signs that children may be at risk, and support children in strategies to manage and reduce any risks. Also, ensure that children’s records are recorded clearly so that adults delivering care know how to look after the children in a way that is mindful of risk and promotes consistency. 25 November 2024

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Recommendation

Inspection report for children’s home: 2679463 6  The registered person should ensure that the children’s home provides a nurturing, supportive and homely environment that meets the needs of the children. Children’s homes must comply with relevant health and safety legislations (alarms, food hygiene, etc.); however, in doing so, homes should seek as far as possible to maintain a domestic rather than ‘institutional’ impression. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2679463 7

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Children’s home details

Registered provider: Lily Residential Services Ltd

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Children’s home details

Registered provider address: Spirare Ltd, Mey House, Bridport Road, Poundbury, Dorchester DT1 3QY

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Children’s home details

Responsible individual: Michael Felstead

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Inspector

Katie Ratcliffe, Social Care Inspector Inspection report for children’s home: 2679463 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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