Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2778898 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A private company owns and operates this home. The home provides care for up to three children who may have social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in January 2024.

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Information about this children’s home

At the time of this inspection, 2 children were living at the home. Both children spoke with the inspectors about their experiences of living at the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 November 2024

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good

Overall judgement at last inspection: good

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Enforcement action since last inspection:

Ofsted received significant concerns regarding the operation of the home and the safety of the children residing there. A notice to suspend the home’s registration was issued on 12 September 2025 to prevent children from being admitted to the home. This suspension was lifted on 23 October 2025. Inspection report for children’s home: 2778898 2

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Inspection date Inspection type Inspection judgement

12/11/2024 Full Good Inspection report for children’s home: 2778898 3

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Overall experiences and progress of children and young people: good

Since the last full inspection, two children have moved out of the home and two children have moved in. Children report feeling safe and settled.

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Overall experiences and progress of children and young people: good

Staff have a positive view of the children who they care for. Despite the challenging behaviour that children may present, staff work hard to engage them. This support helps children to feel confident about their relationships with staff and helps to improve their progress.

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Overall experiences and progress of children and young people: good

Children have a range of educational placements available to meet their individual needs. Engagement in education has proved challenging for some children. However, staff persevere in helping children to overcome any barriers to their learning. They have high aspirations for the children

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Overall experiences and progress of children and young people: good

Children are in good health. Staff ensure that they are registered with all primary healthcare services. Staff receive clinical oversight from the organisation’s psychologist that provides them with opportunities to develop strategies to improve the emotional wellbeing of children. The arrangements for the controlled storage and administration of children’s medication are safe and effective.

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Overall experiences and progress of children and young people: good

Staff recognise the importance of family relationships and ensure that these are promoted and improved. Staff demonstrate a detailed understanding of each child and their family relationships. They work proactively with parents and social workers to ensure that family time is a safe and positive experience.

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Overall experiences and progress of children and young people: good

Staff complete keywork sessions with children to help review their needs and areas of risk. These sessions give children the opportunity to reflect on their behaviour and discuss any worries they may have.

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Overall experiences and progress of children and young people: good

Staff ensure that children’s wishes and feelings contribute to the care that they receive. Children’s views are captured by staff through direct work, one to one conversation and planned meetings. This ensures that children can participate in the day-to-day decisions about their lives. Consequently, children feel listened to and engage positively with staff.

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Overall experiences and progress of children and young people: good

Despite some recent improvements being made to the communal areas of the home, children’s bedrooms are not clean and safe. There is damage to light fittings, walls, and window restrictors and, a smoke detector is blocked which may affect its functionality, creating a fire hazard. This leaves children’s bedrooms in an unsuitable condition and is not conducive to creating a nurturing environment where children feel safe and valued. Inspection report for children’s home: 2778898 4

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How well children and young people are helped and protected: good

Children have individual risk management plans. These are regularly reviewed and include tailored strategies that help to keep children safe. These plans demonstrate that the staff have a clear understanding of the risks to children and have implemented effective strategies to reduce and manage the risks that they face.

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How well children and young people are helped and protected: good

Staff follow individual missing from care protocols that help to identify each child’s vulnerabilities. Staff maintain effective communication with relevant agencies so that incidents are ended as quickly as possible. When a child returns from being missing from home, staff ensure that they are given the opportunity to speak to an independent person. This helps staff to understand the reasons behind the incident and to identify strategies to minimise the likelihood of future incidents.

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How well children and young people are helped and protected: good

Physical intervention is sometimes used to prevent children from harming themselves or others. The recorded accounts of two physical interventions lack sufficient detail around the intervention and the appropriateness of the actions taken. This shortfall in record- keeping means it is not possible to determine whether the intervention was carried out safely and in line with regulation.

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How well children and young people are helped and protected: good

Staff do not always take a strong or proactive approach in managing children’s behaviour safely. There are occasions when staff do not take swift action to prevent an escalation of incidents. Furthermore, children are not supported to understand or safely manage their own behaviour.

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How well children and young people are helped and protected: good

Children are protected by the organisation’s effective recruitment practices. Staff are thoroughly vetted and assessed as suitable before any appointment is confirmed. This rigorous procedure promotes the safety of the children by preventing unsuitable adults from working at the home.

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The effectiveness of leaders and managers: good

The home is managed by an effective manager. She is a strong advocate for children and ensures that they are supported to make progress in their lives.

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The effectiveness of leaders and managers: good

The manager is a good role model for staff and leads by example. She is visible in the home and works closely alongside staff and children. This enables her to have a good understanding of how children are feeling and provides her with effective oversight of the home.

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The effectiveness of leaders and managers: good

Following two serious incidents, the manager and staff undertook a review, and significant learning was identified. As a result, staff now use more consistent and effective approaches to managing children’s behaviour.

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The effectiveness of leaders and managers: good

Although there have been some recent changes in the staff team, a core group of staff remain in place, providing children with continuity of care. New staff quickly become Inspection report for children’s home: 2778898 5 familiar with their roles and develop the required skills and competencies required through their induction processes and training.

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The effectiveness of leaders and managers: good

Staff say they enjoy working at the home and feel well supported by the manager. Staff receive regular, reflective, and child ‑ focused supervision. Induction and probation processes are thorough, ensuring that new staff develop the skills required for their role.

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The effectiveness of leaders and managers: good

Staff are provided with a range of training and development opportunities including access to both internal and external training courses. This supports staff to build the knowledge and skills to work effectively with children.

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The effectiveness of leaders and managers: good

The manager has established good working relationships with external professionals, including the police, health professionals and placing authorities. This collaborative approach ensures that children benefit from the support and guidance from all agencies involved in their care. Inspection report for children’s home: 2778898 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone

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Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children. (Regulation 11 (1)(a)(b)(c) (2)(a)(iv)(xi))

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Requirement Due date

This specifically relates to staff supporting children to be able to resolve conflict before it escalates. 20 April 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the premises used for the purposes of the home are located so that children are effectively safeguarded. (Regulation 12 (1) (2)(c))

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Requirement Due date

This specifically relates to the manager and staff ensuring that the home specifically children's bedrooms are a clean and safe space for them to live. 20 April 2026 Inspection report for children’s home: 2778898 7 The registered person must ensure that—

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Requirement Due date

within 24 hours of the use of a measure of control, discipline, or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used, or steps taken to avoid the need to use the measure;

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Requirement Due date

the effectiveness and any consequences of the use of the measure. (Regulation 35 (3)(a)(iv)(v)(vii))

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Requirement Due date

This specifically relates to ensuring that the managers review of physical interventions are detailed and balanced. 20 April 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2778898 8

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 11 Gatley Road, Cheadle SK8 1LY

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Inspectors

Dave Carrigan, Social Care Inspector Sarah Billett, Social Care Regulatory Manager Inspection report for children’s home: 2778898 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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