Children's home run by HAVEN CARE GROUP LIMITED

Inspection report for children's home: 1244350 1 Registered provider: Haven Care Group Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home was registered with Ofsted in November 2016. It provides care for up to three children who have been affected by adverse childhood experiences that have led to associated trauma and complex behaviours.

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Information about this children’s home

The manager registered with Ofsted in May 2022 and holds a level 5 qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 3 December 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1244350 2

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Inspection date Inspection type Inspection judgement

03/12/2024 Full Good 12/09/2023 Full Good 16/08/2022 Full Requires improvement to be good 18/10/2021 Full Requires improvement to be good Inspection report for children’s home: 1244350 3

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Overall experiences and progress of children and young people: good

At the time of the inspection, there were two children living in the home. Both are making good progress in most areas of their lives. Since the last inspection, no children have moved out of the home.

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Overall experiences and progress of children and young people: good

Children are in education and have good attendance. There is good collaboration between staff and teachers. This means children are supported and encouraged to engage well in school, and they grow in confidence and make progress with their learning.

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Overall experiences and progress of children and young people: good

Staff build positive relationships with children, who spoke positively about the staff and said they felt safe. Staff ensure that each child’s wishes and views are heard. This means children feel valued. Staff hold important and meaningful conversations to help children develop their independence skills. This helps children build confidence and resilience. Staff are creative in their direct work with children. For example, some information is presented to children in the form of comic books.

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Overall experiences and progress of children and young people: good

Celebrations of children’s achievements are captured by staff. They create appropriate memorabilia of the time children have spent living at the home and support children to record significant life events. Children can take these records with them when they move out. This child-centred approach supports children to feel valued.

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Overall experiences and progress of children and young people: good

Staff support children to ensure that their physical and mental health needs are met and they attend health appointments. When children are in crisis, staff and managers are responsive. This leads to children experiencing better stability.

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Overall experiences and progress of children and young people: good

Staff encourage and help children to maintain meaningful relationships with those people who are important to them. They have a good understanding of how these relationships support children’s journey into adulthood and promote their emotional well-being.

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Overall experiences and progress of children and young people: good

The home environment is welcoming and inviting. Children have personalised bedrooms that are comfortable and decorated according to their wishes. The manager consults with professionals from both children’s local authorities regarding the use of bedroom door alarms, which has resulted in delays to implementing any changes to their use.

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How well children and young people are helped and protected: good

Effective safeguarding ensures staff manage children’s online safety. Significant incidents since the last inspection have been handled well due to staff vigilance. Risk assessments guide staff on strategies to keep children safe. Staff also hold purposeful discussions with children about social media and safe communication, helping them understand how to stay safe online. Inspection report for children’s home: 1244350 4 Children feel safe in the home. They said they can speak to staff if they have any concerns or are unhappy. The number of significant incidents in the home is low. Staff are sensitive and have a restorative approach when managing children’s behaviour. For example, the staff team uses a ‘lucky dip box’ reward system as an incentive to promote positive behaviour.

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How well children and young people are helped and protected: good

Managers and staff have developed a safeguarding culture in the home. They support children to manage their emotions and conflict in relationships; this understanding helps children to manage risk posed to themselves and others. In addition, it encourages children to develop compassion towards each other.

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How well children and young people are helped and protected: good

When staff need to use physical intervention to safeguard children, a detailed record is made. The registered manager has good oversight of these incidents. Also, staff reflect and learn from their experiences, to improve practice. This promotes safe practice and ensures that children and staff are not put at unnecessary risk of injury.

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How well children and young people are helped and protected: good

Children rarely go missing from home. However, staff know how to follow strategies identified in children’s plans to work effectively with external professionals to ensure children return home safely.

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How well children and young people are helped and protected: good

The registered manager has ensured that staff are vetted and assessed as suitable before any appointment is confirmed. This helps to prevent unsuitable adults working with children in the home.

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How well children and young people are helped and protected: good

Staff have positive relationships with children and understand their preferred ways of communication. However, these are not always clearly detailed within the child’s plans. Communication aids are available but are not always used by children and staff.

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The effectiveness of leaders and managers: good

The home is overseen by a committed and dedicated registered manager. She works well in partnership with other professionals and has positive relationships to ensure that children receive good care. At the time of this inspection, the registered person was away from the home.

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The effectiveness of leaders and managers: good

Staff provide positive feedback and confirm they are well supported by the manager. Staff benefit from regular team meetings, and the registered manager uses supervision effectively to monitor staff progress and professional development. This promotes staff learning and improves practice.

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The effectiveness of leaders and managers: good

Feedback from external professionals is positive. They said communication from managers and staff is good and there are no concerns about the care children receive.

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The effectiveness of leaders and managers: good

Managers and staff complete mandatory training and training specific to children who live in the home. For example, managers ensure that staff receive training in autism and British Sign Language. Inspection report for children’s home: 1244350 5 The registered manager escalates matters on behalf of children when she identifies there are shortfalls in the support and care from the local authority. Inspection report for children’s home: 1244350 6

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Recommendations

 The registered person should work in partnership with relevant people as appropriate to ensure that each child is provided with support to communicate their views, wishes and feelings and participate as fully as possible in all aspects of their care planning and daily care. This may include the use of and support to use communication aids, equipment and/or any necessary language support. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 22, paragraph 4.6)  The registered person should ensure limits on privacy and access may only be put in place to safeguard each child in the home. Any modifications to the environment of the home must only be made where this is intended to safeguard the child’s welfare. All decisions should be informed by a rigorous assessment of that individual child’s needs and be kept under regular review. This is specific to the use of door alarms.

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Recommendations

(‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 15, paragraph 3.10)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1244350 7

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Children’s home details

Registered provider: Haven Care Group Limited

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Children’s home details

Registered provider address: Haven Care Group, Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

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Inspectors

Patrick McIntosh, Social Care Inspector Virginia Vickers, Social Care Inspector Inspection report for children’s home: 1244350 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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