Children's home run by HAVEN CARE GROUP LIMITED

Inspection report for children’s home: 1244350 1 Registered provider: Haven Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home was registered with Ofsted in November 2016. It provides care for up to three children who have been affected by adverse childhood experiences that have led to associated trauma and complex behaviours.

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Information about this children’s home

The manager registered with Ofsted in May 2022 and holds a level 5 qualification in leadership and management.

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 September 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1244350 2

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Inspection date Inspection type Inspection judgement

12/09/2023 Full Good 16/08/2022 Full Requires improvement to be good 18/10/2021 Full Requires improvement to be good 28/06/2021 Full Inadequate Inspection report for children’s home: 1244350 3

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Overall experiences and progress of children and young people: good

There are two children currently living in the home, and both are making good progress. Since the previous inspection, two children have experienced unplanned moves. On one occasion, the manager identified that a child’s needs could not be met by staff, and on another occasion a child refused to return to the home.

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Overall experiences and progress of children and young people: good

Managers and staff ensure that children’s experiences of moving into and out of the home are positive. For example, children are given the opportunity to say goodbye and are given personalised gifts.

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Overall experiences and progress of children and young people: good

Both children attend school daily. There is strong partnership working between staff and educational professionals. As a result, children engage well in school and are making good progress from their starting points. One teacher said, ‘[Name of child] is thriving, has grown in confidence and now has friends.’

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Overall experiences and progress of children and young people: good

Children are involved in their care planning; they help staff to make fun and informative comic books about the support they need. This gives children a sense of belonging and helps staff to care for them in a way that they understand.

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Overall experiences and progress of children and young people: good

Staff care for the children with warmth and empathy. As a result, children develop strong and trusting relationships with staff. Children spoke positively about the staff and said they felt well cared for and happy.

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Overall experiences and progress of children and young people: good

Children are encouraged to try new things; one child is on the local Children in Care Council, and another talked fondly about a recent trip to a theme park. Children receive help to develop independence skills. For example, they are encouraged to cook and are given opportunities to learn about budgeting. This helps them to prepare for adulthood.

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Overall experiences and progress of children and young people: good

Staff support children to attend routine appointments. Children have access to specialist support such as child and adolescent mental health and audiology services. This practice ensures that children’s health and well-being needs are met.

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How well children and young people are helped and protected: good

The manager and staff are clear about their safeguarding responsibilities. They are confident in raising concerns and understand how to escalate concerns should they need to, including using the whistle-blowing process.

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How well children and young people are helped and protected: good

When children raise concerns about staff, they are taken seriously. Managers share information and work closely with other professional’s, ensuring that concerns are thoroughly investigated. Inspection report for children’s home: 1244350 4 When children go missing from home, staff follow the child’s agreed plans. They actively look for children and support them to return home. Staff talk to children about why they went missing and try to reduce the chance of this happening again.

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How well children and young people are helped and protected: good

Incidents are well managed, and records kept by staff are detailed. When physical intervention is required, it is used as a last resort to ensure children’s safety. The manager has oversight of all incidents, and opportunities are provided to staff and children to reflect and learn from these.

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How well children and young people are helped and protected: good

Children have individual incentive reward charts. This gives children the opportunity to earn extra money for their achievements and promotes positive behaviour.

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How well children and young people are helped and protected: good

Safer recruitment processes are effective, with all necessary checks carried out. This reduces the risk of unsafe people being recruited.

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The effectiveness of leaders and managers: outstanding

A dedicated manager leads this home. She speaks with passion about the children, demonstrating a genuine commitment to meeting their needs. The manager has high expectations of staff and consistently high aspirations for children.

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The effectiveness of leaders and managers: outstanding

The manager is held in exceptionally high regard by staff, children and external professionals. One staff member said, ‘She goes above and beyond to make sure children’s key milestones and their differences are celebrated.’

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The effectiveness of leaders and managers: outstanding

A priority for the manager and staff is understanding the needs, wishes and feelings of children. For example, when children’s meetings take place, the manager ensures that there is a direct, personalised response to their requests. This helps children to feel listened to.

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The effectiveness of leaders and managers: outstanding

The manager has rigorous monitoring and reviewing systems in place to consistently drive improvements. These systems help her to understand the home’s strengths and areas for improvement. This has improved the support children receive and their experiences of living in the home.

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The effectiveness of leaders and managers: outstanding

Children’s records are well organised, up to date and detailed. There are systems in place to ensure that all placing authority care plans and other important records are available. When placing authority records are not made available, managers escalate this with the relevant authority.

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The effectiveness of leaders and managers: outstanding

Staff have access to a wide range of mandatory and additional training that is specific to the needs of the children living in the home. For example, the manager has delivered upskilling around communication needs and is helping staff to learn sign language through workshops. This demonstrates that the manager and staff develop their knowledge and skills to help them in their roles. Inspection report for children’s home: 1244350 5 There are meaningful team meetings that are well attended by staff. These include discussions about the children and provide a space for staff to discuss and learn from each other. During these meetings, the manager works with staff to look at safeguarding scenarios, and she sets quizzes for her team. This assures her of the staff’s competency in safeguarding children. Inspection report for children’s home: 1244350 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1244350 7

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Children’s home details

Registered provider: Haven Care Group Limited

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Children’s home details

Registered provider address: Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

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Inspector

Kirsty Truesdale, Social Care Inspector Inspection report for children’s home: 1244350 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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