Children's home run by Tulip Mental Health and Community Care Limited

Inspection report children’s home: 2778637 1 Registered provider: Tulip Mental Health and Community Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a private provider. It provides care for one child who has a mental health diagnosis.

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Information about this children’s home

At the time of this inspection, one child was living at the home and spoke with the inspector.

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Information about this children’s home

The manager registered with Ofsted in May 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 10 September 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: 2778637 2

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Inspection date Inspection type Inspection judgement

10/09/2024 Full Good Inspection report children’s home: 2778637 3

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Overall experiences and progress of children and young people: good

The child has lived at the home for over 18 months. Staff provide stability and a safe environment for the child. This has allowed the child to receive the specialist support they require to meet their complex emotional and mental health needs. The child has made good progress in many areas.

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Overall experiences and progress of children and young people: good

Staff are nurturing, caring and committed to making a positive difference to children’s lives. Staff are trained and skilled in delivering the organisations therapeutic model of care. This approach is overseen and supported by the in-house mental health team who provide guidance and advice to help staff mee the child’s needs.

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Overall experiences and progress of children and young people: good

The manager is working with professionals and parents to ensure that there is a clear plan in place for the child to move to the organisation’s adult provision. The child is involved in these discussions and has visited the new home several times to help reduce their anxiety. Staff will move with the child to the new home so that consistency is maintained and the strong relationships they have developed with the child can continue.

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Overall experiences and progress of children and young people: good

The child has not attended education for several years because of their mental health and emotional well-being. However, the manager and staff promote the child’s education and with support the child is now engaging with a tutor. Staff also provide daily formal and informal learning opportunities for the child. This helps the child to build confidence and maintain a positive daily routine.

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Overall experiences and progress of children and young people: good

Staff support the child to have positive family time. The child has daily phone contact with their parents. The child's parents visit the home each month and are supported by staff to spend quality time with their child, both in the home and in the local community. This helps the child to sustain their close relationships with people who are important to them, even though the child lives a distance from the family home.

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Overall experiences and progress of children and young people: good

Staff appropriately support the child to safely take part in activities in the community safely. The child enjoys going for drives, visiting safari parks and taking part in escape rooms experiences. These opportunities experiences are having a positive impact on their self-esteem and confidence.

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Overall experiences and progress of children and young people: good

Staff are proactive in developing the child’s independence skills. This includes personal care, domestic tasks, cooking and budgeting. Through this continual support and guidance, the child is developing life skills that will prepare them for adult life.

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Overall experiences and progress of children and young people: good

There is significant importance given to consulting with the child. The manager and staff place the child’s views, wishes and feelings at the centre of decisions made about them and their future. This helps the child to have a say on what happens in their life, and the child says they feel listened to. Inspection report children’s home: 2778637 4

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How well children and young people are helped and protected: good

The child requires a lot of support because of their complex needs. A deprivation of liberty order is currently in place, which permits a high level of supervision and restrictions. The manager and staff have regular discussions with the child on why the restrictions are necessary to keep them safe. The child said they feel safe and that staff treat then with respect.

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How well children and young people are helped and protected: good

Staff have a good understanding of the child's needs and vulnerabilities and take appropriate action to address these. The manager completes robust risk assessments and behaviour support plans which guide staff in keeping the child safe. The manager has clear oversight of all incidents and ensures that the child’s plans are kept updated. This supports staff to have the child's safety at the centre of their practice.

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How well children and young people are helped and protected: good

Staff have built trusting relationships with the child and use appropriate de-escalation techniques to support the child when they are frustrated or emotionally distressed. The child responds well to this approach. Staff provide consistent advice, guidance and support, which helps the child develop skills and strategies to manage conflict and make safer choices. As a result, the number of incidents has reduced.

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How well children and young people are helped and protected: good

There is a consequence and reward system in place. Staff talk to the child about why consequences are given and they help them understand the impact of their behaviour on themselves and others. This approach promotes and encourages positive behaviours.

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How well children and young people are helped and protected: good

Physical interventions are only used to keep the child and others safe. These incidents are well documented and the staff involved receive appropriate debriefs. However, the child is not always spoken to after each incident. This limits opportunities for the child to reflect and understand why the intervention was necessary.

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How well children and young people are helped and protected: good

Significant incidents, allegations or concerns about staff practice are managed effectively. The manager ensures that these are shared with the appropriate authorities to protect the child from harm. However, on one occasion there was a delay in notifying the regulator, which prevented timely oversight.

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How well children and young people are helped and protected: good

The home environment has improved, there is a new fitted kitchen and new carpets, and the home is tidy and clean. However, there are still some minor repairs to be completed such as damage to a radiator cover in the child's bedroom and some repainting of areas that have been repaired and plastered.

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The effectiveness of leaders and managers: good

An experienced, child-focused and aspirational registered manager leads the home. He also has management responsibility for another home in the organisation. A deputy manager, who shares the same commitment, supports the manager in his role. This ensures that the child benefits from a home that is managed efficiently and effectively. Inspection report children’s home: 2778637 5 The management team have robust systems in place to ensure that there is clear oversight of the day-to-day practice. The manager has completed a quality-of-care review and gathered appropriate feedback from others. This provides a comprehensive understanding of the team’s strengths and areas for development, supporting continuous improvement in the care provided.

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The effectiveness of leaders and managers: good

There is a stable core staff team in place, which provides consistency and stability for the child. Staff are child centred, enthusiastic, and dedicated. They have a good understanding of the child’s needs and share the same aspirations as the management team.

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The effectiveness of leaders and managers: good

Staff receive an extensive training package that includes the organisation’s mandatory training as well as specialised training to meet the child’s needs. The manager has clear systems to maintain oversight of the staffs training needs. This ensures that staff have the appropriate knowledge and skills to meet the needs of the child. However, not all staff have completed their children’s residential qualification within the required timescales.

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The effectiveness of leaders and managers: good

Supervision sessions follow an in-depth agenda and are reflective. However, the manager has not ensured that these sessions are carried out regularly. This limits opportunities for staff to develop their practice and identify any future learning needs.

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The effectiveness of leaders and managers: good

Team meetings take place regularly. These provide an opportunity for the manager and staff to share information and identify areas of improvements. The manager uses these meetings to ensure that staff refresh their knowledge of the child's risk assessments and safeguarding procedures. This promotes consistency in practice and helps keep the child safe.

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The effectiveness of leaders and managers: good

The manager has strong working relationships with other professionals. Communication is clear and multi-agency working is effective. The manager is a strong advocate for the child and actively challenges other professionals when their actions do not meet the child’s needs. Inspection report children’s home: 2778637 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

the effectiveness and any consequences of the use of the measure.

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(vi)(b)(i)(ii)(c))

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Requirement Due date

In particular, the registered person must ensure that the child is spoken to after any incidents of restraint so that they understand why the hold was necessary. 10 February 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home.

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that— 10 February 2026 Inspection report children’s home: 2778637 7 the individual has the appropriate experience, qualification, and skills for the work that the individual is to perform.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) ("the Level 3 Diploma"); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or

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Requirement Due date

in the case of an individual who was working in a care role in a home on 1st April 2014, 1st April 2016. (Regulation 32 (1) (2)(a)(b) (3)(b) (4)(a)(b) (5)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that all staff in a care role have obtained their relevant qualification by the relevant date.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development.

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; (Regulation 33 (4)(a)(b))

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Requirement Due date

in particular, the registered person must ensure that staff receive regular supervision in line with the homes statement of purpose. 10 February 2026 Inspection report children’s home: 2778637 8

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Recommendations

 The registered person should have a system in place so that all serious events are notified, within 24 hours, to the appropriate people. The system should cover the action that should be followed if the event arises at the weekend or on a public holiday. Notification must include details of the action taken by the home’s staff in response to the event. (‘Guide to the Children’s Homes Regulations including the quality standards’, page 63, paragraph 14.13’).

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Recommendations

 The registered person should ensure that the home is maintained and that any hazards identified are quickly repaired, such as the damage to a child’s radiator cover and areas that have been repaired and plastered are painted. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 15, paragraph 3.9).

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report children’s home: 2778637 9

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Children’s home details

Registered provider: Tulip Mental Health and Community Care Limited

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Children’s home details

Registered provider address: Suite 2, Parkway 5 Parkway Business Centre, 300 Princess Road, Manchester M14 7HR

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Inspector

Simon Jones, Social Care Inspector Inspection report children’s home: 2778637 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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