Children's Home run by Open World 2 Limited in Croydon

Inspection report for children’s home: 2747747 1 Registered provider: Open World 2 Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home was registered with Ofsted in February 2024 and is privately owned. It provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living at the home.

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Information about this children’s home

The manager registered with Ofsted in August 2025 and is suitably qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2747747 2

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Inspection date Inspection type Inspection judgement

24/06/2024 Full Good Inspection report for children’s home: 2747747 3

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Overall experiences and progress of children and young people: good

The child has lived in the home for 16 months. Staff know the child well and understand their plans and targets, which are kept under regular review. This has helped the child to make progress.

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Overall experiences and progress of children and young people: good

Staff ensure that the child’s physical and emotional health needs are met well. They support the child to attend all their routine health appointments and maintain a healthy sleeping and waking routine throughout the week. The home’s psychotherapist provides regular therapy sessions.

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Overall experiences and progress of children and young people: good

The child is provided with opportunities for enjoyable activities. These include playing football and gardening with staff, and trips to parks and museums.

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Overall experiences and progress of children and young people: good

Staff support the child to see and to have phone contact with their family regularly.

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Overall experiences and progress of children and young people: good

Regular house meetings take place, at which staff have meaningful discussions with the child about the child’s wishes and feelings. Actions are noted and followed up. For example, in one meeting, the child said they wanted to open a bank account, and this was then actioned by staff.

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Overall experiences and progress of children and young people: good

The home is comfortable, clean, and well maintained, with colourful pictures on the walls throughout, which give it a cheerful atmosphere. The child’s bedroom is personalised and decorated in a colour that they chose. The garden is spacious, and the child is involved in gardening and growing vegetables.

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Overall experiences and progress of children and young people: good

The child attends regular tuition in the home. Staff support and encourage the child to achieve in education, and the child has developed a positive attitude towards learning. However, they are not provided with any personal, social, health and education (PSHE) education, which would provide knowledge and skills to help to live a healthy and independent life.

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How well children and young people are helped and protected: good

Staff have the knowledge and skills to provide consistent boundaries and to manage incidents. An independent reviewing officer said: ‘The strengths of the home are the consistency of care and boundaries that are established for [name of child].’ As a result, incidents have decreased over time.

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How well children and young people are helped and protected: good

Risk assessments are well written and understood. They are regularly reviewed and updated after significant events and clearly set out the strategies for managing risks.

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How well children and young people are helped and protected: good

Staff provide constructive key-work sessions. They support the child to express their feelings and explore alternative ways to communicate when incidents have occurred. Inspection report for children’s home: 2747747 4 The use of offensive language is meaningfully addressed. This helps the child to develop positive relationships.

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How well children and young people are helped and protected: good

Staff demonstrate good practice in managing incidents. They use verbal techniques to de-escalate situations, and physical intervention is used only as a last resort, if there is a risk to the child or others. Records are clear and detailed and include debriefs with the child and staff involved; manager oversight is in place.

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How well children and young people are helped and protected: good

Staff are recruited safely and provided with a thorough induction, which helps them to feel well prepared for their role.

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How well children and young people are helped and protected: good

The registered manager treats allegations of harm seriously. He works in partnership with external agencies to ensure that safeguarding procedures are followed. However, he did not record his analysis or conclusion of an internal investigation. This means that there is no clear record of decisions taken to safeguard the child.

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How well children and young people are helped and protected: good

A requirement was made at the previous inspection to notify Ofsted without delay if there is an allegation of abuse made against the home or a person working there. This was not done when an allegation was made, and therefore this requirement is restated.

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The effectiveness of leaders and managers: good

The registered manager started working in the home in March 2025 and is suitably qualified and experienced. He is supported by an experienced responsible individual, who is a visible presence in the home; he knows the child well and is proud of their progress.

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The effectiveness of leaders and managers: good

The home has a team of permanent staff members. Agency staff are not used. This provides consistency for the child and stability for the team.

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The effectiveness of leaders and managers: good

Leaders and managers support staff and promote their development. They provide regular supervision, which includes discussion regarding their work with the child and training opportunities, and targets are set. Staff say that they feel well supported by leaders and managers and can raise any issues openly with them.

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The effectiveness of leaders and managers: good

Staff participate in weekly team meetings. These are used to discuss the child’s individual needs and progress and to reflect on strategies for support. As a result, staff know the child very well and understand how to provide effective care.

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The effectiveness of leaders and managers: good

Staff produce high-quality case recordings. They are well written and provide clear detail of the child’s life in the home. The manager maintains robust oversight of the records. This means that he can ensure good practice and identify areas for improvement.

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The effectiveness of leaders and managers: good

The home’s most recent review of the quality of care for children fails to meet regulatory requirements. It does not include the views of parents and external professionals or clearly identify actions for improvement. Inspection report for children’s home: 2747747 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there. (Regulation 40 (4)(c)) 10 September 2025

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Requirement Due date

The registered person must prepare and implement a policy which—

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Requirement Due date

is intended to safeguard children accommodated in the children’s home from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of an allegation of abuse or neglect.

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Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

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Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response;

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Requirement Due date

describe the measures which may be necessary to protect children following an allegation of abuse or neglect. (Regulation 34 (1)(a)(b) (2)(d)(e))

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Requirement Due date

In particular, leaders and managers must ensure that they analyse and document the conclusion of their internal investigations. 10 September 2025

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality-of-care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing, and evaluating— 31 December 2025 Inspection report for children’s home: 2747747 6 the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities, and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (5))

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Requirement Due date

In particular, leaders and managers must ensure that they include feedback from parents and professionals to inform the quality-of-care review, and that they identify actions for ongoing improvement.

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Recommendation

◼ The registered person should ensure that, in line with their individual health plans and the ethos of the home, children are offered advice, support and guidance on health and well-being to enhance and supplement that provided by their school through PSHE education. Staff should have the relevant skills and knowledge to be able to help children understand, and where necessary work to change negative behaviours in key areas of health and well-being such as, but not limited to, nutrition and healthy diet, exercise, mental health, sexual relationships, sexual health, contraception and use of legal highs, drugs, alcohol and tobacco. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 35, paragraph 7.18)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2747747 7

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Children’s home details

Registered provider: Open World 2 Limited

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Children’s home details

Registered provider address: 28 Daventry Road, Romford RM3 7QT

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Inspector

Jo Mitchell, Social Care Inspector Inspection report for children’s home: 2747747 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding, and child protection.

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Inspector

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