Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2729120 1 Registered provider: Resilience Residential Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private provider. It is registered to provide care for one child who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living at the home. The inspector spoke with the child as part of the inspection.

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Information about this children’s home

The manager registered with Ofsted in May 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected outstanding

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 6 November 2024

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2729120 2

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Inspection date Inspection type Inspection judgement

06/11/2024 Full Outstanding 07/02/2024 Full Good Inspection report for children’s home: 2729120 3

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Overall experiences and progress of children and young people: good

The child has lived in the home for a long time. The child receives a good standard of care from a stable and experienced staff team who know them well. Staff are committed to the child and work through challenges with them. This home has provided the child with a period of sustained stability.

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Overall experiences and progress of children and young people: good

The home is clean and tidy, and the staff provide a warm and homely environment. However, there are areas of the home that require redecoration and maintenance. The décor is looking very tired and dated throughout the home, and the kitchen flooring is damaged. The manager recognises this, and plans are in place for the redecoration of the home.

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Overall experiences and progress of children and young people: good

The manager and staff promote education. The child is in full-time education and is supported to attend school, which is a significant distance from the home. This is important to the child to help them maintain friendships and remain connected to their hometown. The child has 99% school attendance and received an award at the end of the school year for their achievements. The end-of-term report highlights the child’s potential for sitting their GCSE exams. However, the most recent personal education plan and education, health and care plan are not available in the home. This does not ensure that staff are supporting education as agreed by the child’s network.

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Overall experiences and progress of children and young people: good

Staff understand the importance of the child’s friendships in their hometown and ensure that the child has visits to friends. They also recognise that peer groups can negatively influence the child. Staff have discussions with the child on friendships and the influences of peer groups. This is helping the child to form positive mutual friendships with peers and make informed choices about their actions and friendships.

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Overall experiences and progress of children and young people: good

Staff promote the child’s identity, supporting their cultural needs. This helps the child to maintain a sense of self and a connection to their family roots.

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Overall experiences and progress of children and young people: good

Staff help the child to develop life skills that are appropriate to their age. The child is encouraged to develop skills such as cooking, laundry, self-care and household chores, which will support them in preparing for independence. Reward incentives are in place to encourage the child’s participation. Incentives are reviewed regularly to ensure that continued progress and goals remain relevant to their development.

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Overall experiences and progress of children and young people: good

The child’s views and wishes are captured in weekly and monthly discussions. The manager and deputy always provide a written response. This encourages the child to contribute their views on their day-to-day care, helping them to feel listened to and valued. The child is happy living in this home and feels supported by the staff. Inspection report for children’s home: 2729120 4

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How well children and young people are helped and protected: outstanding

The staff team has remained consistent, with minimal change in the past year, which has provided stability for the child. Communication between staff is thorough; therefore, there are consistent boundaries in the home. The staff have built positive, trusting relationships with the child. The child identifies staff as trusted adults who they can speak to if worried or concerned, and feels that they are listened to and understood. This enables the child to feel safe and secure. The child does not complain about their care; however, they know how to do so.

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How well children and young people are helped and protected: outstanding

The home’s allocated psychotherapist attends the team meetings to reflect on practice with the staff team. This ensures that staff have a good understanding of the child’s past experiences and equips staff with the skills and guidance to support the child to understand their care experiences in a safe and constructive manner and help prepare them for their future.

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How well children and young people are helped and protected: outstanding

There is a strong safeguarding culture within the home. Staff have an excellent understanding of safeguarding and whistle-blowing procedures.

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How well children and young people are helped and protected: outstanding

Staff have an exceptional understanding of the children’s individual risks and strategies to support them. The child’s risks are documented in risk assessments that direct and support staff to prevent and reduce risks. The manager and staff consult with the child on their risk assessments. This enables the child to reflect on difficulties and learn to identify triggers and coping techniques. As a result, incidents in the home have significantly reduced. There have been no missing-from-home incidents. There are clear protocols in place, and staff know them well.

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How well children and young people are helped and protected: outstanding

One incident of substance misuse has taken place. Staff recognise that the child is curious, and incidents may increase. Staff responded appropriately by monitoring the child and seeking medical attention. The child is offered support from specialist agencies, and staff have had discussions with them to explain the dangers of substance misuse and its impact.

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How well children and young people are helped and protected: outstanding

The manager notifies the regulator when there is a serious incident. However, notifications are delayed, which prevents the regulator from having prompt oversight.

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How well children and young people are helped and protected: outstanding

Consequences are used rarely in the home. When in place, they provide the child the opportunity to take accountability for their actions.

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The effectiveness of leaders and managers: outstanding

An experienced manager and deputy lead the home. The manager is highly motivated and ambitious in her vision for the child. She has high expectations of staff and is committed to improving outcomes for children. Inspection report for children’s home: 2729120 5 There is strong managerial oversight of the home. The use of weekly checks ensures that all reports and plans have evidence of management oversight. They use internal and independent reports as a monitoring tool and complete monthly audits. The detailed audits help them to understand where the child is making progress and devise actions to overcome challenges. This ensures that the child is receiving good-quality care and the home is operating in line with regulations.

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The effectiveness of leaders and managers: outstanding

Leaders and managers follow safer recruitment procedures and complete further checks when necessary. This confirms that staff are fully checked before being able to provide care to children, and leaders are assured of staff integrity and character.

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The effectiveness of leaders and managers: outstanding

Induction programmes for new starters are well structured. This ensures that staff are aware of key information and processes to aid their role. New starters are supported through induction periods by experienced staff members to fully support their learning.

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The effectiveness of leaders and managers: outstanding

Staff receive high-quality, regular supervision from the manager and deputy. Supervisions have a strong focus on outcomes for children. They are reflective and detailed with clear actions set. Leaders and managers have an exceptional understanding of the team’s strengths and areas for development. Annual appraisals have a clear focus on development and are used to plan personal progress. Staff feel fully supported by the management team to develop in their role and enjoy working in the home. Inspection report for children’s home: 2729120 6

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c))

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Requirement Due date

In particular, leaders and managers must ensure that they have children’s updated personal education plans and education, health and care plans on file following reviews and have suitable escalation plans in place for requesting statutory documentation. 29 September 2025

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (2)(c)(i)(ii))

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Requirement Due date

Specifically, leaders and managers must ensure that the home is maintained to a good standard, replacing broken flooring in the main living area and refreshing the decoration throughout the home. 29 September 2025 Inspection report for children’s home: 2729120 7

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Recommendation

 The registered person should have a system in place so that all serious events are notified, within 24 hours, to the appropriate people. The system should cover the action that should be followed if the event arises at the weekend or on a public holiday. The notification must include details of the action taken by the home’s staff in response to the event. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 62, paragraph 14:13) Inspection report for children’s home: 2729120 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2729120 9

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Children’s home details

Registered provider: Resilience Residential Services Ltd

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Children’s home details

Registered provider address: 225, 5300 Lakeside, Cheadle SK8 3GP

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Inspector

Renee Sims, Social Care Inspector Inspection report for children’s home: 2729120 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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