Children's home run by Complete Children’s Care Ltd

Inspection report for children’s home: 2690067 1 Registered provider: Complete Children’s Care Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It is registered to provide care for up to two children who may have social and/or emotional difficulties.

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Information about this children’s home

At the time of the inspection, two children were living in the home.

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Information about this children’s home

The manager registered when the home opened in October 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2690067 2

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Inspection date Inspection type Inspection judgement

18/04/2023 Full Good Inspection report for children’s home: 2690067 3

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Overall experiences and progress of children and young people: good

The home is warm and welcoming. Children’s bedrooms are well furnished and homely. Staff ensure that they are available in communal areas of the home, which encourages children out of their bedrooms. Children’s needs are carefully considered before they move in. The manager speaks to those who know children and will visit children and arrange for them to visit the home so they can meet staff before they move in. This reduces children’s worries and makes them feel welcomed.

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Overall experiences and progress of children and young people: good

Children receive a good standard of care from a stable and experienced staff team that knows them well. Staff are committed to the children they care for and build positive and trusting relationships with them. This provides children with a strong sense of safety and security.

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Overall experiences and progress of children and young people: good

The manager promotes children’s education. When children face challenges at school, the manager works with lead teachers and virtual headteachers to enable children to stay in school. When children are not able to access their full timetable, education plans are used in the home. This promotes engagement and reduces gaps in children’s learning.

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Overall experiences and progress of children and young people: good

Children’s views and wishes are strongly promoted in the home through regular conversations and children’s meetings. All children have an advocate. Children are encouraged to write down their views before care planning meetings. Children also attend staff meetings to share their thoughts on the care they receive. This means children are listened to and are contributing to decisions about their care.

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Overall experiences and progress of children and young people: good

Children enjoy various activities such as boxing, fishing, skating and bike rides. Children are encouraged to get involved in the home’s projects, which includes growing their own fruit and vegetables that they use when preparing meals in the home. Children spend time with friends on planned activities, and friends are welcomed to spend time in the home. This enables children to build social skills and form and maintain friendships.

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Overall experiences and progress of children and young people: good

Children’s relationships with significant people are valued by staff who make every effort to build relationships with children’s families. Staff promote children’s identity and support their religious and cultural needs. This helps children to maintain a sense of identity and continuing understanding of their faith.

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Overall experiences and progress of children and young people: good

When children move on from this home, most experience planned moves to family or semi-independence. Staff help children to develop skills such as budgeting, cooking, travelling and household chores. Staff also work with family members to rebuild relationships and develop positive parenting skills, which supports planned moves home. When staff are not able to meet the needs of children, they help children to Inspection report for children’s home: 2690067 4 move and settle in their new homes. This provides children with a level of stability from trusted adults at a time of significant change.

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How well children and young people are helped and protected: good

There is a good safeguarding culture in the home. Staff have a good understanding of safeguarding and whistle-blowing procedures.

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How well children and young people are helped and protected: good

Staff understand children’s individual risks and the strategies to use to support them to prevent and reduce risks. The children’s risks are documented in safety plans that direct and support staff to keep children safe.

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How well children and young people are helped and protected: good

Children have access to specialist services for support, such as child sexual exploitation, child criminal exploitation and mental health support. Children are encouraged to work with specialist services. Staff ensure that services are kept informed of any relevant information and that multi-agency meetings are held if issues arise. This ensures cohesive and proactive multi-agency working.

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How well children and young people are helped and protected: good

When children are held, it is to protect them and others from harm. Physical restraints are carried out by trained staff. Children have the opportunity to discuss incidents with someone who was not part of the incident. All incidents are reviewed by the manager to ensure that the action taken was proportionate and necessary.

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How well children and young people are helped and protected: good

Allegations of abuse are responded to quickly and investigated fully. The relevant professionals are notified, including children’s social workers, which gives children an independent voice during the investigation process. The outcome of investigations is shared with children. This reassures children that they are being listened to.

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How well children and young people are helped and protected: good

There has been a high number of missing-from-home episodes since the last inspection. Staff understand and adhere to children’s individual missing-from-home plans. Staff actively look for children and keep all relevant professionals and children’s family updated during incidents. On their return home, children are welcomed warmly by staff, who ensure they are safe and well. The manager works proactively with other agencies to review incidents and consider strategies that may reduce future incidents occurring.

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How well children and young people are helped and protected: good

Leaders and managers do not always notify the regulator of serious incidents, including allegations and missing-from-home episodes where child sexual and criminal exploitation may be a factor. This prevents the regulator from having prompt oversight of practice.

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How well children and young people are helped and protected: good

Leaders and managers follow safer recruitment procedures, so staff are fully checked before caring for children. Although there have been changes in the staff team, the team is now stable and consistent. Regular communication between the staff ensures that children have consistent boundaries, and as a result, children feel secure. Inspection report for children’s home: 2690067 5

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The effectiveness of leaders and managers: good

The manager is ambitious in her vision for the children, and she is committed to improving outcomes for them.

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The effectiveness of leaders and managers: good

There is good management oversight in the home, and all reports and plans are reviewed by the manager. The manager completes a monthly audit report to consider strengths and areas for development and identifies clear actions for the upcoming month. This also ensures that the home is operating within regulation.

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The effectiveness of leaders and managers: good

Induction programmes for new starters provide staff with information to fulfil their role. Staff receive training specific to children’s individual needs, so they develop a good understanding of children and the strategies that support them effectively. However, not all staff are enrolled onto the relevant qualification.

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The effectiveness of leaders and managers: good

Staff receive regular supervision that is supportive and gives them the opportunity to reflect on practice, planning for children and personal development. Staff say they feel fully supported and enjoy working in the home.

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The effectiveness of leaders and managers: good

Team meetings take place every month and are well attended by staff and senior managers. Children have attended meetings, which gives them an arena to work collaboratively with staff on shared goals. Meetings are used to discuss current issues for children and reflect on practice, housekeeping and record-keeping. Training has been delivered in meetings by the manager and external professionals. These sessions have included the use of positive language in case records.

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The effectiveness of leaders and managers: good

The manager and staff have positive relationships with external professionals. Professionals report that the manager and staff are communicative and keep them updated about all aspects of the children’s care. This includes weekly reports. One professional said, ‘It is a great service and a great provider.’ Inspection report for children’s home: 2690067 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child —

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Requirement Due date

is instigated; or concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

A notification made under this regulation—

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Requirement Due date

the other persons, bodies or organisations (if any) who or which have been notified;

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Requirement Due date

and any actions taken by the registered person as a result of the matter;

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Requirement Due date

must be made or confirmed in writing. (Regulation 40 (4)(a)(b)(c)(d)(e) (5)(a)(i)(ii)(iii)(b))

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Requirement Due date

Specifically, leaders and managers must ensure that all serious events are shared with Ofsted. 15 April 2025 Inspection report for children’s home: 2690067 7

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Recommendation

 The registered person should ensure that all staff in a care role, including external agency or bank staff, have the qualification in regulation 32(4) within the relevant timescale listed in regulation 32(5). The registered person may extend the time period if the member of staff has not worked in the role for a prolonged period, such as sick leave or maternity leave, or if it is not reasonable to expect the member of staff to complete in this timescale due to the nature of the hours they work. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.12)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2690067 8

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Children’s home details

Registered provider: Complete Children’s Care Ltd

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Children’s home details

Registered provider address: Cheadle Place, Stockport Road, Cheadle SK8 2JX

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Inspectors

Renée Sims, Social Care Inspector Sarah Billett, Social Care Inspector (QAV) Inspection report for children’s home: 2690067 9 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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