Children's home run by Complete Children’s Care Ltd

Inspection report for children’s home: 2690067 1 Registered provider: Complete Children’s Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It is registered to provide care for up to two children who may have social and/or emotional difficulties. At the time of the inspection, two children were living in the home.

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Information about this children’s home

The manager has been registered since the home opened in October 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2690067 2

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Recent inspection history

Not previously inspected Inspection report for children’s home: 2690067 3

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Overall experiences and progress of children and young people: good

Since the home was registered, two children have moved out of the home and two children have moved in.

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Overall experiences and progress of children and young people: good

Children have good experiences of moving into the home. The manager completes robust assessments before children move in to help staff understand the children’s needs. Staff are sensitive to children’s individual needs, and there is a careful consideration of the impact on all involved when children move in. Children are supported to meet the manager before moving in. This helps children to feel settled in the home.

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Overall experiences and progress of children and young people: good

The home is comfortable, warm and welcoming. The children are able to personalise their bedrooms to their taste. This gives the children the opportunity to make the space their own and take pride in their home.

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Overall experiences and progress of children and young people: good

Children have positive relationships with staff, and they consistently spend time with their staff and key worker. Staff have the skills and confidence to support children with a wide range of needs. The manager and staff know the children well, and children are relaxed and happy.

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Overall experiences and progress of children and young people: good

Children are offered a range of activities. Staff think creatively about how to engage children with activities and regularly offer to arrange these. This helps children to experience new things and develop their skills. This, in turn, promotes positive relationships between children and staff.

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Overall experiences and progress of children and young people: good

Children are encouraged in education, and one child consistently attends school. When not in school, staff ensure that children have opportunities for learning and development. The manager is a tenacious advocate for children’s education and challenges professionals in children’s best interests.

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Overall experiences and progress of children and young people: good

Children are accepted for who they are, and staff have a good understanding of current issues for children in the home and wider community. Staff help children to develop positive self-esteem by recognising and celebrating their strengths and accomplishments and encouraging them to try new things. This helps children to trust the staff and allows them to talk about any worries.

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How well children and young people are helped and protected: good

Staff know how to keep children safe. They understand their roles and responsibilities in a range of safeguarding scenarios. Staff know what they must do when they are concerned about the children’s safety at home or out in the community. Inspection report for children’s home: 2690067 4 Staff are trained in safeguarding and additional areas, such as understanding child sexual exploitation, county lines, e-safety and radicalisation. This means that they have the skills and knowledge to observe and identify any potential concern. Children’s safety is improved by the care that they receive.

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How well children and young people are helped and protected: good

The staff use a consistent approach to rules and boundaries. Positive behaviour is rewarded, and children identify their own rewards. The manager has good oversight of records of consequences. As a result, children are treated fairly and understand the rules.

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How well children and young people are helped and protected: good

Staff use de-escalation techniques effectively to avoid crises. As a result, restraint is rarely used. This helps children to feel safe and build positive relationships with staff.

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How well children and young people are helped and protected: good

Children have been reported as missing from home, but there has been a reduction in these incidents in the past month. Missing-from-home procedures are in place, which staff understand and follow. Staff work in partnership with other agencies responsible for safeguarding, including the police. Independent return home interviews are provided to help staff gain a greater understanding of the reasons why children go missing. The staff thoroughly record missing-from-home incidents, and the manager has good oversight.

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How well children and young people are helped and protected: good

Good recruitment and selection processes ensure that staff are suitable to work with children. The manager offers support to staff to address any practice concerns, and the manager and leadership team use disciplinary action when practice is poor. Regular health and safety checks mean that the home environment is physically safe and secure.

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The effectiveness of leaders and managers: good

The manager places the welfare of the children at the centre of everything that they and the staff do. Everyone is ambitious for the children to be happy and able to reach their full potential. The manager spends time with the children and captures their views. However, children’s views are not always clear in the records.

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The effectiveness of leaders and managers: good

The manager has a strong and robust system for monitoring oversight of staff practice. The manager reviews significant incidents and the reports provided by the independent visitor. This oversight helps to ensure that any patterns of behaviour or gaps in staff training are quickly addressed.

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The effectiveness of leaders and managers: good

The manager has consistently challenged other professionals when relevant documents have not been provided. She is persistent and acts in children’s best interests, which ensures they receive appropriate services. For example, an issue with an education provision refusing to allow a child’s return was very well managed.

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The effectiveness of leaders and managers: good

The manager has dealt with challenges from the local community and has actively sought to improve relationships with neighbours. This effort has resulted in one neighbour giving positive feedback about the manager and staff. Relationships with Inspection report for children’s home: 2690067 5 neighbours are now better, and the manager plans to continue attempting to improve them.

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The effectiveness of leaders and managers: good

Feedback from professionals states that the manager is a positive and strong leader. One parent also commented that the staff had helped their child to make progress and were able to do things for them that the parent was not. The manager is clearly able to work well with children’s families and the team around them. This ensures that children are advocated for.

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The effectiveness of leaders and managers: good

The manager is a positive individual, and her enthusiasm has an encouraging effect on the staff. Staff report feeling supported, with one member of staff saying she has ‘never felt so supported in a job before’. Staff have a good induction, and supervision is carried out at appropriate intervals. Inspection report for children’s home: 2690067 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Recommendation

 The registered person should ensure that children’s views are sought in all aspects of their care planning and daily care. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.6)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2690067 7

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Children’s home details

Registered provider: Complete Children’s Care Ltd

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Children’s home details

Registered provider address: Business & Arts Centre, Houldsworth Street, Stockport SK5 6DA

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Children’s home details

Responsible individual: Ashley O’Leary-Jones

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Inspector

Sally Mitchell, Social Care Inspector Inspection report for children’s home: 2690067 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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