Children's Home run by Positive Outcomes Childcare Ltd in Telford and Wrekin

Inspection report for children’s home: 2633398 1 Registered provider: Positive Outcomes Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company and provides care for up to two children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, two children were living at the home.

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Information about this children’s home

The manager registered with Ofsted in October 2022.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection, and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2633398 2

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Inspection date Inspection type Inspection judgement

09/05/2023 Full Outstanding 17/05/2022 Full Good 31/01/2022 Full Requires improvement to be good Inspection report for children’s home: 2633398 3

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Overall experiences and progress of children and young people: outstanding

Children who live in this home receive excellent care from staff. Children build strong and nurturing relationships with staff and say that they are happy and safe. The close and trusting relationships between children and staff contribute to them making exceptional and sustained progress in all aspects of their lives.

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Overall experiences and progress of children and young people: outstanding

Since the last inspection, two children have moved out of the home, and two children have moved in. Moves to and from the home are exceptionally well planned and involve the children and their professional network. Risks are thoroughly understood to ensure that moves are right for all children involved. Excellent planning helps to reduce children’s anxieties at an uncertain time. One child said that their move to the home was a positive experience and that they felt supported and cared for.

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Overall experiences and progress of children and young people: outstanding

Children receive consistent and personalised care from skilled staff who receive support from an experienced clinical lead. This helps them provide the right care. The clinical lead provides extensive support to staff in trauma-informed practice. This helps staff create strong relationships that enhance children’s lives. One child has significantly increased in confidence to be able to access education, the community and their family, which has had a significant impact on their life and prepared them for independence.

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Overall experiences and progress of children and young people: outstanding

Children are very well supported by staff to help them access education. One child has passed several exams and is now accessing higher education while continuing to make progress. Staff have supported one child effectively and worked extremely hard with the professional network to support the child’s success. One child, who had not been in education for some time, moved to the home. The manager has advocated and challenged professionals to ensure that the right educational setting is identified and that the child has access to a tutor. The home is supporting the child with home learning and activities to a high standard and replicates a school timetable to help prepare the child to attend school. The child is positive about their experiences of home learning.

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Overall experiences and progress of children and young people: outstanding

Children’s health needs are met to a high standard. For one child, who has a complex health need, the manager and staff worked incredibly hard with a plethora of professionals to ensure that the child received the care and support they require. The clinical lead also worked closely with staff and provided access to specialised training and resources to help them meet the child’s needs. As a result, the child received exceptional care, which contributed to improvements in their health and well-being.

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Overall experiences and progress of children and young people: outstanding

Children receive exceptional support as they prepare for independence. Independence plans are created with children to ensure that they meet their individual needs, and they are clear on the progress children make. One child has successfully moved on to independence and is extremely positive about how this support has helped prepare them to leave the home and be confident in managing their life independently. Inspection report for children’s home: 2633398 4 Staff go above and beyond to ensure that children spend time with people who are important to them. Staff welcome family members into the home and build positive, trusting relationships with them. They also work hard to build good relationships with parents of children’s peers. This helps ensure safe and positive experiences for children and that they can maintain and strengthen family and social relationships.

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How well children and young people are helped and protected: outstanding

Staff have an excellent understanding of children’s needs. Personalised care and support plans are regularly updated and incorporate therapeutic assessments carried out by the clinical team. This supports staff to understand children’s emotions and behaviours and ensure that they can provide appropriate support. Staff support children by involving them in care planning and encouraging their participation in meetings and reviews. As a result, children feel involved, valued and safe.

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How well children and young people are helped and protected: outstanding

Staff take a therapeutic and restorative approach to managing children’s behaviour. Therapeutic research and models are clearly understood by staff and underpin their practice. The clinical team attends team meetings regularly to ensure that support remains effective and can adapt to children’s changing needs. The therapy team also provides one-to-one support to children. This supports children’s understanding of their behaviours and responses and helps them create better coping strategies.

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How well children and young people are helped and protected: outstanding

There have been some incidents when children have gone missing from home. Staff responses to these are strong. They make every effort to locate and return children home safely. Staff work as part of a multi-agency team when children go missing to ensure full oversight of the incident. The manager has excellent oversight of these incidents, updating risk assessments and protocols with the children's involvement. For one child, this approach has helped to reduce the frequency of these incidents.

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How well children and young people are helped and protected: outstanding

Complaints from children are extremely rare. When a child has made a complaint, the manager has promptly and thoroughly addressed it. The child is consulted throughout the process, and all outcomes and learning are shared with children and staff. This increases children’s confidence that managers are listening to them and acting on their concerns.

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How well children and young people are helped and protected: outstanding

When incidents occur, staff support children remarkably well. They use effective de- escalation techniques, which helps prevent incidents escalating and contributes to keeping children safe. Reviews of incidents have strong management oversight. Reflective debriefs with children and staff identify any safety concerns and facilitate learning to enhance practice. The clinical lead also has oversight of the incidents and provides support to staff and children. Children are positive about the debrief sessions, saying they have helped them understand their feelings around incidents and how they can respond to challenges more appropriately.

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How well children and young people are helped and protected: outstanding

Staff consistently promote positive behaviour, and rewards for children significantly enhance their self-esteem, confidence and happiness. Each child has an individualised Inspection report for children’s home: 2633398 5 book that highlights their achievements, and children provide feedback to these books to ensure that they remain positive and impactful to them.

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The effectiveness of leaders and managers: outstanding

The management team is highly ambitious for children and passionate about ensuring that staff provide high-quality therapeutic care that helps children to achieve in their lives. The manager is influential to staff and children and has positively impacted children’s lives. As a result of the effective leadership of the home, children receive exceptional care and make substantial progress.

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The effectiveness of leaders and managers: outstanding

Staff are extremely positive about the support they receive from the manager. They share the same ethos and commitment to the children, and this results in a skilled and committed team. Supervision is regular and reflective and helps to improve staff’s practice. When needed, the manager also seeks guidance from the clinical lead to carry out single-subject sessions with staff to further develop their skills.

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The effectiveness of leaders and managers: outstanding

Staff receive appropriate, relevant and ambitious training, which is further enhanced by the clinical lead. This training is always tailored to the individual needs of the children living at the home. Staff apply their learning to practice, which has a positive impact on the care provided to children. As a result, staff are meeting children’s needs exceptionally well.

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The effectiveness of leaders and managers: outstanding

The manager has excellent working relationships with external professionals and agencies, which further supports progress for their children. One professional described one child’s progress as ‘phenomenal’ and said that their confidence has increased substantially due to the manager’s and staff’s support. They ended by saying, ‘I am really happy with the care, nurture, advocacy and support the child has received.’

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The effectiveness of leaders and managers: outstanding

Management oversight and monitoring systems are robust and highly effective. This supports the management team in understanding the home’s strengths and areas for development and drives improvements in the care for children.

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The effectiveness of leaders and managers: outstanding

Managers gather children's wishes and feelings in multiple and creative ways, ensuring they are at the heart of everything staff and managers do. Children are encouraged to share their views, and staff actively listen and act on them. Children participate in every aspect of their care planning and development of the home, which enhances their feelings of inclusion. Inspection report for children’s home: 2633398 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2633398 7

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Children’s home details

Registered provider: Positive Outcomes Childcare Limited

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Children’s home details

Registered provider address: 16 Queen Street, Wellington, Telford TF1 1EH

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Inspector

Hayley Booth, Social Care Inspector Inspection report for children’s home: 2633398 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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