Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report for children’s home: 1259216 1 Registered provider: One To One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to care for one child with emotional and social needs and learning difficulties. At the time of the inspection, one child was living in this home.

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Information about this children’s home

The home has recently appointed a new manager, and the manager is in the process of applying to register with Ofsted. The previous registered manager resigned in July 2024. The responsible individual supported this inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 19 September 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1259216 2

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Inspection date Inspection type Inspection judgement

19/09/2023 Full Good 12/09/2022 Full Good 14/12/2021 Full Good 26/09/2019 Full Good Inspection report for children’s home: 1259216 3

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Overall experiences and progress of children and young people: good

The child living in this home is making progress and is valued by the adults who look after them. Staff talk passionately about their roles and take the time to understand the child’s unique needs. Staff are clear on the importance of building long-lasting and meaningful relationships, which helps the child to explore their feelings and better understand their emotions and behaviours.

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Overall experiences and progress of children and young people: good

The home environment is warm and homely, with shared spaces for eating together, relaxing and arts and crafts. The child’s bedroom is personalised to their taste and the child’s pets are welcomed. The home has photos and pictures on the wall to capture achievements and special events. Memories are treasured, with carefully created memory books and keepsakes for the child to look back on.

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Overall experiences and progress of children and young people: good

Staff understand the importance of education and support the child to engage in learning opportunities. When children are not able to attend school, leaders and managers advocate for children to receive their educational entitlement and challenge the wider network when there are gaps. Staff provide a range of recreational opportunities to complement the child’s education. Staff are enthusiastic in encouraging the child to pursue their interests and explore new hobbies.

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Overall experiences and progress of children and young people: good

Staff support the child to maintain healthy routines, including with regard to sleep and hygiene. Shopping and cooking are shared between staff and the child, with carefully planned menus that explore different cuisines.

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Overall experiences and progress of children and young people: good

The child’s views are listened to and responded to in various ways, including through independent advocacy. Staff support the child to speak about a range of sensitive issues. Records are clearly written, using child-focused language, and include management oversight and learning.

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Overall experiences and progress of children and young people: good

Staff are committed to ensuring that the child enjoys regular, meaningful time with their family. Family members are welcomed into the home, and staff provide support with the arrangements for the child to see their loved ones. Staff have built trusting relationships with family members, which has helped to develop a consistent network of trusted adults around the child.

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Overall experiences and progress of children and young people: good

The child’s move to the home was carefully planned and included visits from managers and staff in addition to teatime visits to the home by the child. Due to the unplanned move out of the home for two children, a planned transition was not possible.

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Overall experiences and progress of children and young people: good

Staff use a range of strategies to support the child when they are feeling distressed. This helps them to better understand their emotions and behaviours. The needs of children who have moved on from the home were not always fully understood and the strategies used by staff were not always effective in managing their distress. Inspection report for children’s home: 1259216 4

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How well children and young people are helped and protected: good

Safeguarding concerns are well managed, with robust and timely action taken to address issues. Plans to support staff to minimise risk for the child are clear and concise. Staff talk confidently about the actions to take should a child become distressed or go missing from the home. Incident reports are clearly recorded, with management oversight and some learning from practice.

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How well children and young people are helped and protected: good

When children have gone missing from the home, staff are persistent in their attempts to locate them and ensure that family and relevant professionals are kept up to date. When children return home, they are warmly welcomed back, and offered food and nurture.

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How well children and young people are helped and protected: good

Staff use a variety of de-escalation techniques to support the child when they may be experiencing distress. Staff use the positive relationships they have with the child to intervene and minimise risk effectively during periods of uncertainty.

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How well children and young people are helped and protected: good

An age-appropriate approach is taken in relation to monitoring mobile phones and internet use. Staff use parental controls and monitoring systems to ensure that the child is not exposed to unnecessary risks online. Staff have open conversations with the child about any concerns, and there is an educative approach taken.

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How well children and young people are helped and protected: good

Staff support the child to take age-appropriate risks as part of their development and to learn skills to help keep themselves safe. The child enjoys spending meaningful time with their friends in the community without any unnecessary restrictions.

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How well children and young people are helped and protected: good

Allegations and complaints are responded to in a timely manner and are thoroughly investigated. The children and individuals involved are supported throughout and the outcome is clearly communicated.

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How well children and young people are helped and protected: good

Physical restraint is used only as a last resort to protect children from harming themselves. When restraint has been used, the actions of staff have been proportionate in ensuring the safety of the child and those around them. Restraint records are clearly written, with management oversight and debriefs for the child and staff. More could be done to learn from these incidents, which should also include more focus on the child’s views.

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The effectiveness of leaders and managers: good

The home is led by a dedicated and committed manager who takes the time to understand the child’s needs. The manager advocates for the child and challenges the wider network when there are gaps in planning or services. Staff know the child well and talk with dedication and compassion about their roles. Senior leaders managed the change in management arrangements well to lesson any impact on children. Inspection report for children’s home: 1259216 5 Leaders and managers ensure that there are enough staff to care for the child and that agency staff are not used. There are well-thought-out plans to cover any vacancies and to minimise change for the child.

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The effectiveness of leaders and managers: good

Leaders and managers fill vacancies by following a robust safer recruitment process. New members of staff receive comprehensive training over a six-month probationary period. Leaders and managers ensure that staff are up to date with mandatory training, and organise bespoke training to support staff to respond to the individual needs of children living in the home.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that they work closely with the multi-agency network around the child. Professional feedback is positive about staff, the care of the child and the progress they are making. Leaders and managers understand the importance of building relationships with the child’s family, and this has helped to strengthen the longer-term planning for the child.

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The effectiveness of leaders and managers: good

Records are written to the child using trauma-informed language, and there is clear management oversight, with actions and learning.

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The effectiveness of leaders and managers: good

Staff speak positively about the support of leaders and managers. Supervision and team meetings take place regularly but there is a lack of critical challenge to accurately understand the home’s performance and areas for further development. Inspection report for children’s home: 1259216 6

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Recommendation

 Children should be encouraged by staff to see the home’s records as ‘living documents’ supporting them to view and contribute to the record in a way that reflects their voice on a regular basis. In particular, the registered person should promote the recording of incidents that evidences the views of the child. (‘Guide to the Children’s Homes Regulations, including the quality standards, page 58, paragraph 11.19)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1259216 7

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Stacey Pellow, Social Care Inspector Inspection report for children’s home: 1259216 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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