Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report for children's home: 1259216 1 Registered provider: One to One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to care for one child who has emotional and social needs. At the time of this inspection, one child was living in the home.

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Information about this children’s home

There is a suitably qualified registered manager in post.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 September 2022

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 1259216 2

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Inspection date Inspection type Inspection judgement

12/09/2022 Full Good 14/12/2021 Full Good 26/09/2019 Full Good 26/11/2018 Full Good Inspection report for children's home: 1259216 3

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Overall experiences and progress of children and young people: good

The child spoke positively about her home. She told the inspector, ‘It is very good. I like my room. There is nothing that I want to change about my home.’ The child is very fond of the fish she keeps in a tank in her room.

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Overall experiences and progress of children and young people: good

The child’s social worker said, ‘It is wonderful to see how this child has blossomed in this home. Every need is met, and the staff really do have their full attention on her.’

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Overall experiences and progress of children and young people: good

The child is very well cared for. They benefit from a stable and nurturing staff team who know them well. Staff have worked hard to build positive relationships with the child. This means that the child has moved from needing two-to-one support at the start of their time at the home to this being reduced to one-to-one support.

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Overall experiences and progress of children and young people: good

Staff are respectful and they value the child, their views and their identity. Through listening to the child, they have adapted the support that they provide to her. This has included asking the child about their wishes about routines before school. Staff have supported the child to participate in activities and to go away on holiday. This high level of support has meant that the child feels safe and well cared for.

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Overall experiences and progress of children and young people: good

The child has made very good progress since moving to this home. The social worker reported that all her needs are met to a good standard. Staff supported the child with a slow transition to her new school. This enabled her to feel safer in this setting and she is now attending school full time. Before starting school, the child was provided with a range of educational activities. Staff used online resources to support the child with core subjects. The child learned about different cultures and tried foods from other countries. Staff also supported her learning by taking her to museums and other places of interest. During the inspection, the child received a postcard from school praising her for how well she has engaged.

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Overall experiences and progress of children and young people: good

Staff support the child to lead a healthy lifestyle and encourage her to be involved in preparing healthy meals and baking. Staff and the child are creating a recipe book, including photos of the food she has prepared and new recipes for her to follow. Staff encourage the child to be active. They support the child to go to the gym and a trampolining club, and to have horse-riding lessons.

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Overall experiences and progress of children and young people: good

Staff support the child to attend meetings that are held about her and strongly advocate for her when needed. Staff provide positive routines and boundaries for the child. They support the child with working towards increased levels of independence. Staff help the child to learn about healthy relationships and safety. Detailed conversations take place between staff and the child that help her to make good progress. Inspection report for children's home: 1259216 4 The home is clean and well maintained and has a homely feel that enables the child to feel relaxed. Staff have helped the child to paint her bedroom blue and to personalise it to her taste. There are photos on the bedroom wall of all the people who are important to the child. The garden is tidy and well maintained. There are sunflowers and a pumpkin growing in the garden. There are lovely smells in the home when home-cooked food is being prepared.

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Overall experiences and progress of children and young people: good

Professionals and family members provided positive feedback about this home. They said staff have developed positive working relationships with them. They receive regular feedback about the progress that the child is making. Staff have supported the child to maintain positive contact with her family and friends. This has included taking her to visit her family home and supporting friends and family members to visit the child at the home.

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Overall experiences and progress of children and young people: good

The child’s school say they have regular handover meetings twice a day to support the child, which were initiated by the home’s manager. Professionals are positive about the friendly and professional way in which staff work with them. This means that there is a team around the child who are all working together to support her and the child feels safe and settled in this home.

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How well children and young people are helped and protected: good

Before the child currently at the home moved in, two other children had lived in the home since the previous inspection. Both children had to leave the home at short notice, in an unplanned way. Some serious incidents had occurred and the police were called to the home. Staff have successfully supported the new child to feel settled and the home is calmer. The child appears to be happy and settled.

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How well children and young people are helped and protected: good

The child is kept safe in this home. Staff have worked hard to build positive relationships with her. They know her well and understand how to keep her safe. Staff work proactively to ensure that any risks are managed well.

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How well children and young people are helped and protected: good

When safeguarding concerns are identified, they are reported promptly and in line with procedures. Staff talk to the child openly about worries for her safety. There is good communication between staff and social workers, who receive regular updates about the child. When incidents do occur, there is prompt communication with other agencies to resolve these issues.

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How well children and young people are helped and protected: good

Potential risks to the child are considered and understood well by staff. Risk assessments drawn up by managers are under constant review and updated as needed. When the manager identifies potential risks she takes proactive steps to ensure the child remains safe. Plans was put in place involving local agencies and the police to ensure the safety of the child.

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How well children and young people are helped and protected: good

When the child goes missing, staff act promptly to look for her . Staff have developed good working relationships with people who know the child to ensure that she is safe. . They search the places where the child may be and talk to people that Inspection report for children's home: 1259216 5 she knows. Through conversations with the child, staff instil the importance of keeping in touch with them and how to stay safe.

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How well children and young people are helped and protected: good

When the manager identified that the child was going missing to see friends, she invited these friends to the home for regular visits to help reduce the episodes of going missing. The child’s episodes of going missing have significantly reduced since living in this home.

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How well children and young people are helped and protected: good

Physical interventions are only used when necessary. These are proportionate and only used to keep children and staff safe.

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The effectiveness of leaders and managers: good

The manager knows the child well. She has high aspirations for her future and wants her to make good progress. The manager spoke positively about the child and has developed a good relationship with her. The manager is regularly involved in her day-to-day care arrangements. During the inspection, the child was observed to seek advice from the manager. This means that the child felt safe enough with the manager to talk openly about the things that are worrying her.

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The effectiveness of leaders and managers: good

The manager is suitably skilled and qualified. Staff spoke positively about the manager, saying they receive good support and training. This helps staff to improve and to develop their practice and skills, meaning the child receives a consistent level of support from staff.

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The effectiveness of leaders and managers: good

There is good management oversight of all the home’s documentation. This provides staff with a detailed level of reflection and learning. When something goes wrong, the manager supports staff to learn from what has happened. For example, when one member of staff did not provide the child with a structured routine, this was reflected on and learned from to ensure that this is improved.

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The effectiveness of leaders and managers: good

The manager provides regular opportunities for staff to meet and discuss how to improve care and practice. Team meetings have been used to consider current theory and research, to help develop staff practice. For example, the manager has identified research around the theory of change, and this has been used to support staff with thinking about how this could be impacting on the child.

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The effectiveness of leaders and managers: good

Positive handover meetings take place between staff. A communication log ensures that there is regular communication across the staff team. This means that the child receives consistent levels of support from staff.

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The effectiveness of leaders and managers: good

The manager works in partnership with people who are important to the child. She keeps in regular contact with the child’s social worker and build positive relationships with the child’s family and external professionals. When the manager has been worried about the child, she has communicated her concerns to the social worker promptly to ensure the child stays safe. The social worker spoke positively about the manager, saying, ‘Every report is always on time. When something is not being done by someone else, the manager chases this up to make sure it is completed.’ Inspection report for children's home: 1259216 6 When complaints are made by children, these are followed up promptly and investigated thoroughly. Advice is sought appropriately from other professionals. There are regular open conversations between the manager and the child that enable the child to feel safe, heard and understood.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 1259216 7

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Children’s home details

Registered provider: One to One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Sarah Sheffield, Social Care Inspector Inspection report for children's home: 1259216 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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