Children's Home run by Treasure Nest Limited in Leicestershire

Inspection report for children’s home: 2633117 1 Registered provider: Treasure Nest Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation. It provides care for up to three children who may experience social and emotional difficulties.

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Information about this children’s home

The home is led by an experienced registered manager.

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Information about this children’s home

At the time of this inspection, three children were living at the home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers good

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2633117 2

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Inspection date Inspection type Inspection judgement

11/03/2024 Full Good 07/06/2022 Full Good 18/01/2022 Full Requires improvement to be good Inspection report for children’s home: 2633117 3

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Overall experiences and progress of children and young people: outstanding

Children say that they are very happy living in the home. Staff maintain the home to a high standard, and it feels like a family home. Staff bring authenticity to their roles in supporting children and building positive relationships. Staff have a genuine and caring approach, which makes children feel valued, cherished and secure.

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Overall experiences and progress of children and young people: outstanding

Discussions with children about things that are important to them are both planned and spontaneous. Children feel comfortable talking to staff about difficult and personal situations. This comes naturally to children because of the positive relationships they have with the staff who support them. The staff recognise when children might need to talk. They actively change the environment or activity to ensure that children have their full attention. Staff fully validate and acknowledge children’s feelings. The staff are responsive when children make requests or share ideas for things they would like to do.

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Overall experiences and progress of children and young people: outstanding

The manager and staff have supported children to make exceptional progress educationally. Two children had missed significant lengths of time in education. One child is now on a full-time course that aligns with their interests. Staff have supported another child to advocate for themselves, and, as a result, they are successfully challenging the content of historical local authority records about them. This has increased further educational opportunities for them. The manager has ensured that relationships with education providers are strong and proactive. This supports children to maintain stability and work through challenges in school settings.

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Overall experiences and progress of children and young people: outstanding

Children’s physical health and mental well-being are prioritised by the staff. Children have access to services that meet their universal health needs as well as more specific support, such as for managing loss and trauma. Because staff receive clinical supervision from an external professional, they understand how to help children process difficult experiences.

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Overall experiences and progress of children and young people: outstanding

Staff promote healthy eating and lifestyles. Diet plans for one child have been very effective, with the progress for this child being praised by their GP. Staff manage children’s medication needs very well. They encourage children to be involved in decision-making around their medication. There are regular and helpful discussions with children about health issues or concerns. This promotes independence and autonomy for children as they get older.

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Overall experiences and progress of children and young people: outstanding

The importance of children spending time with their family is recognised and understood by the manager and the staff. Staff support children to see their family regularly. Staff build positive relationships with children’s families and help children to maintain links with important people who will be able to support them as they become more independent. Staff have supported children to maintain friendships where relocation may have caused these friendships to fade. Children said that staff feel like family members and not professionals. Inspection report for children’s home: 2633117 4 Children’s interests and hobbies are encouraged and celebrated by staff. The staff take care and time to record children’s experiences, achievements and emotions in well- presented memory books. This enables children to look back positively on their time living in the home. The home regularly commissions photo art of children past and

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Overall experiences and progress of children and young people: outstanding

present. This is displayed in the home and is a warm reminder of memories created.

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How well children and young people are helped and protected: outstanding

Risk management plans are in place for children. The manager and the staff have expert knowledge around children’s risks. Some of that knowledge is missing from one child’s plans; however, this has not affected the child or their safety. Overall, plans are clear, effective and up to date. Decisions by the manager regarding risks to children are proportionate and effective. One child spoken to said that staff make good decisions that keep them safe.

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How well children and young people are helped and protected: outstanding

Children’s detailed behaviour support plans, implemented by staff, are very effective. This is because staff have an excellent understanding of children’s behaviours and the reasons and triggers underlining certain behaviours. The manager regularly tracks children’s progress and patterns and trends in their behaviours. This is made more effective by the involvement of staff who know and spend time with the children. This ensures that support plans are highly effective and responsive to children’s needs.

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How well children and young people are helped and protected: outstanding

There are no concerns in the home regarding drugs or alcohol misuse. This reflects the positive environment created by the manager and staff. Children feel they can talk to staff because of the open culture they create. This means that children are making positive choices about what they do and how they experience life. Staff are positive role models to children, and children look up to them.

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How well children and young people are helped and protected: outstanding

Incidents of self-harm have reduced or stopped. The children feel they can trust adults and share their thoughts and feelings. Children have robust safety plans which staff follow to support children when they feel impulsive and unable to manage their feelings. This is helping to keep children as safe as possible.

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How well children and young people are helped and protected: outstanding

Episodes of children going missing are rare and have reduced. Children have clear plans in place if they go missing. Staff follow these plans and work with families and professionals to return children safely. The manager has created an environment that means children do not feel they need to go missing. When they have, the response has been robust, caring and thorough. Staff go above and beyond to show children how important they are to them and how much they care about them.

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How well children and young people are helped and protected: outstanding

The use of physical intervention in the home is minimal and staff only use it if it is necessary to keep children safe and support their well-being. The manager consistently reviews incidents, and staff receive debriefs to reflect and learn from challenging incidents. Inspection report for children’s home: 2633117 5 The manager and staff are excellent advocates for children. Additionally, children are offered opportunities for external advocacy, and their families are fully involved with their support plans. This means that there is an extended team around each child that is advocating effectively for their safety, well-being and support needs.

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The effectiveness of leaders and managers: good

The home’s manager is passionate about her role in supporting children. She is committed to providing care that helps children to make excellent progress. The manager knows the children well and has high aspirations for their future. Children live in the home for long lengths of time. When children’s needs change or cannot be met, and this is affecting others, the manager has made difficult but appropriate decisions in terms of placements coming to an end. However, the manager has not used review reports to reflect effectively on such challenging experiences.

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The effectiveness of leaders and managers: good

The manager knows the strengths of the home and the staff team. She knows what needs to improve and is keen to further develop the skills and experience of the staff team. The manager has ensured that plans are in place for staff to attain the required qualifications within timescales. The manager has ensured that the staff have a caring and empathetic approach to their practice. The manager has high expectations of staff and robustly addresses any shortfalls in practice. However, there is not yet an effective workforce development plan to allow the manager to track the progress of her actions.

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The effectiveness of leaders and managers: good

Professionals and families speak highly of the manager and the staff. They collectively trust the staff in the home. They say that children have made significant progress while living in the home. One professional said, ‘I can speak to anyone in the home if I need information, they all know [name of child] so well.’

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The effectiveness of leaders and managers: good

Staff say that they love working in the home. They feel supported by the manager and their peers to carry out their role. There is an emphasis on supporting each other to improve. Staff receive regular and effective supervision. The manager is approachable and supportive. Team meetings are well planned, and participation is inclusive. Staff feel they can share their thoughts, ideas and experiences. Staff’s well-being is important to the organisation. An experienced responsible individual provides the manager with quality support.

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The effectiveness of leaders and managers: good

Inductions for new staff are positive, well planned and supportive. The manager is developing a new template for this process. The probation period and review process have been used effectively when identifying staff who are not meeting the expected standards.

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The effectiveness of leaders and managers: good

Training in the home is effective, up to date and specific to children’s needs. However, the training matrix is not up to date to reflect this. Systems for monitoring these documents need to be more effective. Quality assurance in the home is active and in place. The manager has good oversight of areas of care and staff practice. Therefore, there is consistent development of practice, and children’s experiences are tracked and Inspection report for children’s home: 2633117 6 reflected on. External professionals have carried out visits to the home for quality assurance purposes and the outcomes have been positive.

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The effectiveness of leaders and managers: good

There is a shortfall in monitoring of some management documents and children’s care plans. This means that information is inaccurate or out of date. This has not affected children’s progress or safety. However, the manager is not ensuring that the progress they are making is consistently reflected and reviewed. Inspection report for children’s home: 2633117 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(f))

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Requirement Due date

This specifically relates to the registered manager ensuring that they reflect on the experiences of children who have left the home to support the learning and development of the staff team. It also relates to ensuring that knowledge of risk is embedded in children’s safety plans. 23 April 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h)) 23 March 2025 Inspection report for children’s home: 2633117 8 This specifically relates to the registered person ensuring that there is an effective internal monitoring system that identifies gaps in paperwork and that data is up to date and reflective of the home’s progress.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2633117 9

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Children’s home details

Registered provider: Treasure Nest Limited

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Children’s home details

Registered provider address: Mayfield & Co, 2 Merus Court, Meridian Business Park, Leicester LE19 1RJ

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Children’s home details

Responsible individual: Leona White-Simmonds

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Inspector

Chris Haines, Social Care Inspector Inspection report for children’s home: 2633117 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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