Children's home run by Jubilee House Care Trust Limited

Inspection report for children’s home: 2693971 1 Registered provider: Jubilee House Care Trust Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This short-break service is run by a large charitable organisation. The home provides short breaks for up to six children with learning and/or physical disabilities.

p.1

Information about this children’s home

The manager registered with Ofsted on 15 January 2025.

p.1

Information about this children’s home

There were four children accessing short breaks at the time of inspection.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: 5 December 2023

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2693971 2

p.1

Inspection date Inspection type Inspection judgement

05/12/2023 Full Good 24/01/2023 Full Good Inspection report for children’s home: 2693971 3

p.2

Overall experiences and progress of children and young people: good

38 children in total access short breaks at this home. This includes 17 children who have started to do so since the last inspection. At the time of the inspection, there were four children at the home. During the inspection, the inspector spent time with three children.

p.3

Overall experiences and progress of children and young people: good

Children were observed to be happy, playful and relaxed with staff. Children have enjoyable stays because staff understand what children need in order to feel happy and valued.

p.3

Overall experiences and progress of children and young people: good

Children are introduced to their short breaks gradually. Staff meet children, parents and teachers from the child’s school. Families can visit the home several times before children stay overnight. One parent said that the care planning arrangements were excellent. She did not think her child would manage an overnight stay and it felt like a miracle when this was successful. Managers and staff’s thorough planning ensures that any anxieties children may have about staying away from their family home are reduced.

p.3

Overall experiences and progress of children and young people: good

Children attend specialist educational provisions. Staff attend important meetings with schools when this is neccessary. Targets that are set in education health care plans are discussed with teachers and are incorporated into children’s plans in the home. This joined up working ensures consistency in the care provided to children.

p.3

Overall experiences and progress of children and young people: good

Children have complex health and dietary needs. Staff receive appropriate training in specialist health care from nurses. Consequently, staff provide good-quality care to meet children’s health needs.

p.3

Overall experiences and progress of children and young people: good

Children take part in a range of activities, including, visits to the zoo, parks and bowling. Children have also been on day trips to theme parks and the beach. Staff provide several creative activities that meet children’s sensory needs. Children thoroughly enjoy these fun and enriching experiences.

p.3

Overall experiences and progress of children and young people: good

Staff help children to work towards simple, achievable independence targets. Staff encourage children to make informed choices about their care. One child has made significant progress with their speech and language skills. One parent reported that her child felt a high sense of pride with the increased independence they have achieved. There are many instances where children achieve important targets that increase their independence and well-being because of staff’s support.

p.3

Overall experiences and progress of children and young people: good

The home is spacious, with several communal rooms for children to relax in. There is a sensory room, soft playroom and a large garden for children to play in. Children’s bedrooms cater for a range of children’s needs. Managers have plans to redecorate some areas of the home. However, the garden fence is worn and needs repainting. This had not been identified by managers as work needed at the time of the inspection. Inspection report for children’s home: 2693971 4

p.3

How well children and young people are helped and protected: good

Staff are confident and equipped to manage safeguarding incidents, which helps to keep the children safe. The manager has ensured that staff have good-quality training in relation to safeguarding practice. Parents and social workers are confident in staff’s ability to safeguard children.

p.4

How well children and young people are helped and protected: good

Children do not go missing from the home. Children have missing from home protocols. Staff know what action to take if a child seeks to go missing. Staff understand children’s vulnerabilities and understand how to take effective action to keep them safe.

p.4

How well children and young people are helped and protected: good

Managers ensure that children’s risk assessments are detailed and provide staff with good guidance to help reduce risks for children.

p.4

How well children and young people are helped and protected: good

There have been three medication errors. The manager has appropriately responded to these. Staff received additional training and had their competency re-assessed. This action has meant that the risk of further errors has been reduced.

p.4

How well children and young people are helped and protected: good

There have been no physical interventions that have been necessary for children. Children’s behaviour support plans are individualised and include guidance for staff to help children to safely manage their emotions. The plans include input from parents, staff and school staff. However, on one occasion staff have not followed a child’s agreed plan. This resulted in police support being needed to help manage the child’s behaviours. The managers analysis and review of this incident did not identify that staff had not followed the plan. As a result, further learning and support for staff has not been actioned.

p.4

The effectiveness of leaders and managers: good

At the time of the inspection the manager had recently registered with Ofsted. She is supported by a knowledgeable responsible individual and competent deputy manager. The manager is enrolling on the required level 5 qualification imminently.

p.4

The effectiveness of leaders and managers: good

Staff receive good-quality training and support for their development. Staff report they have thorough inductions, supervision and a wide range of face-to-face and online training. Most staff hold a level 3 diploma or are working towards the qualification within the requried timeframes.

p.4

The effectiveness of leaders and managers: good

Two social workers report that they are happy with the care provided and the levels of communication with staff. They said that children are making brilliant progress during their short breaks. One social worker said it is a lifeline for parents and helps keeps families together. The social workers are impressed with how proactive the manager and staff are.

p.4

The effectiveness of leaders and managers: good

The independent person’s reports are of good-quality and include feedback from children, parents and professionals. The independent person makes recommendations to Inspection report for children’s home: 2693971 5 help the home make continuous improvements to the quality of care provided to children.

p.4

The effectiveness of leaders and managers: good

There has been the need for the regular use of agency staff. Agency staff are appropriately trained and inducted. Agency staff are always supported by permanent staff, ensuring some consistency in care for children. However, agency staff do not yet receive supervision with the manager. Therefore, opportunities for these staff to reflect on children’s needs and their practice development could be missed. Inspection report for children’s home: 2693971 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

p.6

Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

p.6

Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home. (Regulation 35 (1)(a)(b))

p.6

Requirement Due date

In particular the manager must ensure children’s behaviour support plans are followed by staff. 30 January 2025

p.6

Requirement Due date

The registered person must ensure that all employees—

p.6

Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b))

p.6

Requirement Due date

In particular, ensure that agency staff receive appropriate supervision. 28 February 2025

p.6

Recommendation

 The registered person should ensure that the home is a nurturing environment that meets the needs of the children. In particular, the external garden fence should be maintained to a good standard. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2693971 7

p.6

Children’s home details

Registered provider: Jubilee House Care Trust Limited

p.7

Children’s home details

Registered provider address: Jubilee House Care Trust, 6 Silver Court, Watchmead, Welwyn Garden City AL7 1LT

p.7

Inspector

Amy Miles, Social Care Inspector Inspection report for children’s home: 2693971 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8