Children's home run by Jubilee House Care Trust Limited

Inspection report for children’s home: 2693971 1 Registered provider: Jubilee House Care Trust Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This short-break service is run by a large charitable organisation. The home provides short breaks for up to six children with learning and/or physical disabilities.

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Information about this children’s home

The manager has been registered to manage the home since February August 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 24 January 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2693971 2

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Inspection date Inspection type Inspection judgement

24/01/2023 Full Good Inspection report for children’s home: 2693971 3

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Overall experiences and progress of children and young people: good

At the time of this inspection, there were 27 children accessing short breaks on a rotational basis.

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Overall experiences and progress of children and young people: good

Staff provide excellent care for children. The staff show understanding, kindness and patience when supporting children. They use creative ways to help children who have complex communication needs to express themselves and make choices. A staff member said, ‘The children are central to everything we do. We want to make a difference to children’s lives. That is why I love my job.’ Staff develop trusting relationships with the children. This helps children to feel respected and safe.

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Overall experiences and progress of children and young people: good

Children have detailed, individualised care plans that include input from the child’s parents, social workers and school staff. The plans identify what children need support with and how staff will help them. Children are making good progress in areas such as confidence, social skills and communication. Staff are dedicated to helping children succeed.

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Overall experiences and progress of children and young people: good

Parents are happy with the care provided to their children. One parent said, ‘The staff are amazing. It has given us a better life.’ Another parent said that their child’s confidence has grown so much, and their child looks forward to going to the home as ‘all the staff are all fantastic’.

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Overall experiences and progress of children and young people: good

Children’s wishes are held in high regard. Children have various ways in which they can express their wishes and feelings. Staff capture children’s requests in creative ways. Requests relate to personalising bedrooms, activities, sports days and parties. Staff action children’s requests. The children feel valued and listened to.

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Overall experiences and progress of children and young people: good

Children enjoy a wide range of activities. These include day trips, farm visits and sensory activities. Children take part in exploring different cultures using the five senses. They enjoy food, music and learning as part of this exploration. Following exploration of the five senses, one child has become interested in climate change and shares facts with staff and peers to help raise awareness. Children have good opportunities to learn about the environment.

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Overall experiences and progress of children and young people: good

Managers ensure that children have opportunities to stay at the home at the same time as their friends. Children also spend time with their friends at events and parties. They enjoyed a festival with other children from a different home. Some of the children knew each other from school and enjoyed the opportunity to spend time together.

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Overall experiences and progress of children and young people: good

The home is bright, colourful and welcoming. There are photos of the children and their artwork displayed around the home. The range of bedrooms meets children’s individual needs. A new kitchen has been installed, and there are plans to develop the garden. Inspection report for children’s home: 2693971 4

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How well children and young people are helped and protected: good

Staff supervise children well. Staff use their relationships with children to encourage positive behaviours. The staff have had specific training in safeguarding disabled children. Parents and social workers say that their children are safeguarded effectively.

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How well children and young people are helped and protected: good

Individualised risk assessments are well detailed and give staff clear guidance. Staff take appropriate action to minimise risks to children.

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How well children and young people are helped and protected: good

There have been no incidents of children going missing from the home. Staff know how to respond should such an incident occur.

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How well children and young people are helped and protected: good

Some children’s needs include behaviour support. Effective behaviour support plans have been created and are individualised. Plans include guidance with strategies that staff implement to help children safely manage their emotions. There have been no physical interventions since the last inspection. Staff understand that they would be used as a very last resort.

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How well children and young people are helped and protected: good

One child cannot open their bedroom door independently because the opening mechanism does not meet their dexterity needs. A monitoring video camera faces towards the child’s bedroom door to alert staff should the child want to leave the bedroom. This does not give the child the freedom of choice to leave their bedroom independently.

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The effectiveness of leaders and managers: good

The experienced manager holds a relevant level 5 diploma. Two competent deputy managers support her. The managers have high expectations of the staff and act as excellent role models. Staff are enthusiastic and caring and provide child-centred care. Children have good experiences during their short breaks at the home.

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The effectiveness of leaders and managers: good

Staff feel fully supported by the manager. They said that the manager is approachable and open to ideas. Staff receive regular and good-quality supervision. They are happy and fulfilled in their roles, and morale is high.

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The effectiveness of leaders and managers: good

Staff hold a relevant level 3 diploma or are working towards the qualification within the agreed time frames. They receive high-quality training. A community nurse provides regular training for staff. Consequently, staff can provide good care for children with complex health needs. Staff feel confident and are competent in delivering healthcare to children.

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The effectiveness of leaders and managers: good

A social worker spoke highly of the manager and staff. They said that communication from the manager and staff is effective and that they have a good understanding of the child and meet the child’s needs well. Inspection report for children’s home: 2693971 5 The independent person’s reports are of good quality and include feedback from children, parents and professionals. The independent person makes recommendations to help the home improve the quality of care for children. Inspection report for children’s home: 2693971 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if—

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Requirement Due date

the monitoring or surveillance is for the purpose of safeguarding and promoting the welfare of the child concerned, or other children;

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Requirement Due date

the child’s placing authority consents in writing to the monitoring or surveillance;

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Requirement Due date

so far as reasonably practicable in the light of the child’s age and understanding, the child is informed in advance of the intention to do the monitoring or surveillance; and

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to the child’s need for privacy. (Regulation 24 (1)(a)(b)(c)(d))

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Requirement Due date

In particular, the registered person must ensure that monitoring and surveillance is only used if the child has a specific safeguarding or welfare need and not instead of using appropriate door mechanisms. 7 December 2023

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2693971 7

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Children’s home details

Registered provider: Jubilee House Care Trust Limited

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Children’s home details

Registered provider address: 6 Silver Court, Watchmead, Welwyn Garden City AL7 1LT

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Inspectors

Amy Miles, Social Care Inspector Dan Williams, Social Care Inspector Inspection report for children’s home: 2693971 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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