Children's home run by Total Care Matters Limited

Inspection report for children's home: 2627028 1 Registered provider: Total Care Matters Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company and provides care for up to three children who may have social and emotional needs.

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Information about this children’s home

One child was living at the home at the time of the inspection. One child has moved out of the home since the last inspection.

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Information about this children’s home

The registered manager is suitably qualified and experienced.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 29 January 2024

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children's home: 2627028 2

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Inspection date Inspection type Inspection judgement

29/01/2024 Full Outstanding 14/03/2023 Full Outstanding 08/02/2022 Full Good Inspection report for children's home: 2627028 3

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Overall experiences and progress of children and young people: outstanding

Children make significant progress, taking into consideration their starting points. Staff support children to build positive, trusted relationships and provide high-quality care and support to children they care for. Staff have a comprehensive knowledge of children’s individual needs and risk factors, meaning that children receive individualised care that meets their needs.

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Overall experiences and progress of children and young people: outstanding

The manager promotes an impressive ethos of advocating for children’s rights which is reflected in staff’s practice. One child experienced a significant delay in services agreeing their education funding, which impacted on their emotional well-being. The manager and staff went above and beyond to advocate for the child by communicating their wishes and feelings, while also escalating concerns about delays to the relevant services. The manager’s commitment and tenacity in addressing this has led to positive outcomes in relation to the child’s education plans.

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Overall experiences and progress of children and young people: outstanding

Staff have developed creative ways to engage children in learning when they are not attending school. Staff are proactive in encouraging children to have positive routines and support educational experiences both in the home and community.

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Overall experiences and progress of children and young people: outstanding

Staff ensure that children see their families and other people who are important to them. The manager is confident to work with and manage risks, while supporting children to maintain positive relationships with others. The manager supported one child’s girlfriend and friend to visit and spend time at the home, which reduced the frequency of episodes of them going missing. This also positively promoted the child’s relationships.

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Overall experiences and progress of children and young people: outstanding

The manager and staff provide children with positive endings to their time living at the home, even in times of crisis. The level of commitment shown to children is admirable, which has supported sustained positive relationships with children even when moving on under difficult circumstances. The manager and staff also provide children with well- considered and child-centred transitions into the home.

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How well children and young people are helped and protected: outstanding

Staff understand children’s needs and risks extremely well. Assessments and plans completed by the manager and staff are comprehensive, regularly reviewed and consistently implemented. This strengthens their effectiveness as they are current and consider the child’s presenting risks. Plans complement one another, which ensures that staff follow the correct procedures when keeping children safe.

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How well children and young people are helped and protected: outstanding

Staff deliver excellent key working which includes a wide range of topics relevant to children’s identified needs and risks. The manager completes additional direct work with children which allows them to feel listened to by all adults supporting them. The Inspection report for children's home: 2627028 4 manager and staff reflect on work completed with children and are proactive in identifying further support needs.

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How well children and young people are helped and protected: outstanding

Staff follow missing-from-home procedures very well. The manager ensures that there is a coordinated response when working with different safeguarding partners.

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How well children and young people are helped and protected: outstanding

Staff are aspirational for children and provide them with opportunities that enhance their lives. Staff are innovative in supporting children to experience a wide range of activities that celebrate their abilities and interests. For one child, even during times of crisis, staff were able to promote activities related to their interests, which supported a reduction in incidents of the child going missing from home.

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How well children and young people are helped and protected: outstanding

Staff support children effectively to manage their emotions and behaviours. Staff have an excellent understanding of children’s complex needs and triggers; they are intuitive to children’s needs and know when to intervene and when to give a child space. Behaviour management strategies are individualised and develop as children’s needs change. Children are involved in the development of their support plans, which empowers them to have a sense of responsibility and ownership of their behaviours.

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The effectiveness of leaders and managers: outstanding

The manager is aspirational for the team. He leads by example and supports staff in their care and safeguarding of children. He has insight into the strengths of the team, as well as the areas for development. Staff say they have excellent support from the manager and lots of opportunities to reflect and learn.

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The effectiveness of leaders and managers: outstanding

The home has experienced some turnover of staff since the last inspection. The manager has strived to provide children with consistency by providing additional support to the staffing team during uncertain times. He has also provided the staff team with excellent support while supporting children’s transitions in and out of the home.

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The effectiveness of leaders and managers: outstanding

The manager is reflective in his practice and uses research and theory to inform children’s care. The manager disseminates his learning and reflections to the staff team, who value this approach. This provides staff with a deeper knowledge of children’s needs and strengthens their skills to meet them.

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The effectiveness of leaders and managers: outstanding

The manager has developed and maintains systems to track children’s needs and behaviours. These highlight emerging themes which inform changes to staff’s responses to children. Staff said that these systems have had a positive impact on their practice and consistency in meeting children’s needs.

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The effectiveness of leaders and managers: outstanding

Team meetings and formal supervisions are regular, reflective and include research- informed practice. Support for staff is ongoing and not restricted to formal supervision. The manager has created a culture where staff feel supported by one another and are able to speak openly about challenges. The manager is proactive in ensuring staff have the right training to meet children’s individual needs. Staff also have regular support and supervision from the home’s therapist. which supports the team’s development. Inspection report for children's home: 2627028 5 The manager has thorough oversight of the home, and his records are reflective and consistent. He strives to improve practice and develop the staff team. Furthermore, he not only ensures reflection takes place but also acts on necessary changes identified or improvements needed.

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The effectiveness of leaders and managers: outstanding

No requirements of recommendations were made at this inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2627028 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 11 Chantrey Road, West Bridgford, Nottingham NG2 7NR

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Inspector

Chloe Harvey, Social Care Inspector Inspection report for children's home: 2627028 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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