Children's home run by Total Care Matters Limited

Inspection report for children’s home: 2627028 1 Registered provider: Total Care Matters Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to three children who are experiencing social and emotional difficulties.

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Information about this children’s home

The home currently has two managers registered with Ofsted. One is due to deregister but remains within the company as part of the senior management team.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2627028 2

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Inspection date Inspection type Inspection judgement

14/03/2023 Full Outstanding 08/02/2022 Full Good Inspection report for children’s home: 2627028 3

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outstanding

The home currently provides care for one young person. He moved in before the previous inspection nearly a year ago. Since his arrival, he has made remarkable progress. He benefits from significant support from the members of the team, who are very dedicated to ensuring he has a great experience of care. This has enabled him to positively overcome various challenges. This ensures that he receives the necessary support as he approaches independence. Continuous improvement remains a central focus at the home.

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outstanding

The young person said that he feels content and happy with his home and the team that cares for him. He has shared these sentiments with external professionals involved in his life. The positive feedback received from other professionals and family members echoes this. They each believe the home has been instrumental in nurturing the young person. This has enabled his growth and promoted his optimism about his future.

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outstanding

The young person is showing a newfound enthusiasm for education. He is considering what profession he will pursue. He loves joinery and is honing his skills. He demonstrates both interest and talent in this area. This passion is also evident in the range of items he has built and repaired in the home and garden.

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outstanding

The staff successfully help the young person to maintain their physical and emotional well-being. They consistently prioritise his preferences and needs. This ensures that he experiences a tailored and responsive approach to his care.

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outstanding

The young person is now participating in a variety of positive extra-curricular activities. He is also engaging in keywork sessions. These cover a wide array of topics, such as keeping himself safe and future aspirations. Staff write these up as letters to the young person, summarising the discussions. This more relaxed format is resulting in the young person being more willing to review the records and agree to the actions.

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outstanding

The young person is experiencing a positive and settled home life. This occurs through the professionalism of the team and the positive, warm, family atmosphere. It is providing the young person with a positive experience of home life. He now speaks openly about his future and his desire for a happy, stable family life in adulthood.

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outstanding

The staff have an exceptional understanding of the young person. They embrace and celebrate his individual needs and circumstances. This ensures that the young Inspection report for children’s home: 2627028 4 person lives in a safe and supportive environment. He has developed a sense of stability and improved self-worth. He is now more trusting and has built constructive relationships.

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outstanding

The team’s support and consistency have resulted in significant improvements in the young person’s behaviour. The manager and staff’s positive approach and practice are being recognised within the wider organisation. They provide dedicated support through challenging times. This includes putting effective measures in place to manage. It is now rare for the young person to go missing from home. Processes and safeguards are in place to ensure his safety and well-being are always prioritised. The team’s collaborative approach to behaviour management promotes positive outcomes for the young person.

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outstanding

Behaviour management strategies are tailored to the young person’s needs. These strategies are created through information gained from debriefs. Using information from previous debriefs ensures that the team is utilising all learning. It is positive that the young person is involved in the development and exploration of alternative strategies. This process empowers the young person and provides a sense of ownership and responsibility. These creative approaches have proven to be highly effective. They help maintain a safe environment for the young person and staff. The strategies are reviewed regularly to ensure they remain effective.

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outstanding

The young person’s behaviours and attitude are now more aligned with usual teenage behaviours. This is positive given the level of risk-taking behaviours he was involved in prior to moving into the home. The team has worked hard to ensure that he understands the consequences of making poor choices. He is also aware of how these could impact his desire for a stable future with a family of his own.

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The effectiveness of leaders and managers: outstanding

The home has had a change of manager. The new manager was formerly the deputy manager. The former manager has joined the organisation’s senior management team. The managers worked together to facilitate a smooth transition of this change of leadership. This approach enabled them to maintain their unwavering commitment to the welfare of the young person and the team.

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The effectiveness of leaders and managers: outstanding

The managers, and the team, exhibit a deep level of care and understanding for the young person. They consistently set him ambitious goals to support his overall development. They have created an environment where the young person wants to set these goals and can now see a future for himself.

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The effectiveness of leaders and managers: outstanding

The team is achieving stability through having a consistent staff team. This supports a nurturing environment for young people and staff.

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The effectiveness of leaders and managers: outstanding

Managers ensure that staff benefit from regular supervision and performance reviews. They are dedicated to reviewing processes and procedures to refine service delivery continually. Currently, the formal appraisal process is being modified. This to Inspection report for children’s home: 2627028 5 capture staff aspirations more comprehensively. Managers are also committed to the professional development of staff.

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The effectiveness of leaders and managers: outstanding

Managers have a keen awareness of the home’s strengths and areas for improvement. They skilfully steer the home towards meeting its established objectives.

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The effectiveness of leaders and managers: outstanding

Leaders and managers are assertive advocates for the young person. They ensure that he receives the full range of support entitlements. The team’s approach is warm and inclusive. They empower the young person to express himself freely. Despite some challenging periods, the team’s compassion and understanding has worked. It has encouraged the young person to be open and receptive to engaging with staff.

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The effectiveness of leaders and managers: outstanding

The relationships developed with other professionals and family members are exemplary. The team creates a collaborative atmosphere that is supportive for young people. This is in place whether the young person is at home or away spending time with their family. External professionals praise the team’s dedication and effectiveness. They feel that these are evident in the positive impact the team’s work has had on the young person. Inspection report for children’s home: 2627028 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2627028 7

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham, Nottinghamshire NG2 2ER

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Children’s home details

Registered manager: Rebecca Wilson and Wayne Chadfield

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Inspector

Sonia Hay, Ofsted Inspector Inspection report for children’s home: 2627028 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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