Children's home run by Total Care Matters Limited

Inspection report for children’s home: 2627028 1 Registered provider: Total Care Matters Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to three children who are experiencing emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 8 February 2022

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2627028 2

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Inspection date Inspection type Inspection judgement

08/02/2022 Full Good Inspection report for children’s home: 2627028 3

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outstanding

One child, who had been the only child living in the home, has recently moved on to live independently. The child thrived in this home and made exceptional progress. The impact of the care provided had a profound impact on her life. A representative from the placing authority said, ‘The support from this placement has been amazing, they have turned this young person’s life around. She is not recognisable from the young woman who arrived in this home.’

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outstanding

Staff use research-informed practice. They embrace every opportunity to learn something new. This has enabled the team to make an exceptional difference to the child’s well-being. They offer unwavering support through difficult situations. This understanding has greatly supported the child to make sustained progress.

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outstanding

The support given to the child as she prepared to live independently was exceptional and worthy of wider dissemination. Leaders developed a meticulous transition plan that enabled her to develop a range of life skills. She experienced many ‘firsts’ while living here. The child said, ‘Thank you for everything, I will never forget the steps you helped me to take.’ This independence planning has given her confidence as she moves into adulthood.

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outstanding

Staff recently welcomed a new child into the home. He arrived in crisis and had been missing from a previous placement. Staff worked exceptionally hard to offer the stability he much needed in those first weeks. The staff team has high aspirations for the child. They have a clear focus on supporting him to achieve his ambitions. He has settled exceptionally well and is already making great progress.

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outstanding

There are examples of excellent practice throughout the home. For children with complex needs, the experience of living here enhances their future opportunities. Staff provide tremendous support to children through adversity such as loss, grief and exploitation. This kind of care makes an exceptional difference to the lives of children.

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outstanding

Safeguarding practice is excellent. This has led to a significant reduction in potentially harmful behaviours by children. Children become much safer because of living here. Risks associated with child sexual and criminal exploitation reduce significantly, which means children can enjoy considerably greater levels of independence.

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outstanding

Behaviour management strategies implemented by staff are highly effective. Staff are exceptionally skilled at promoting positive behaviours. Safeguarding incidents Inspection report for children’s home: 2627028 4 are rare, but they are well managed when they do occur. Staff do not use physical intervention. This is because staff forge strong and trusting relationships with children, enabling children to express their emotions in a positive manner.

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outstanding

Managers respond to allegations against staff in accordance with guidance. They deal with issues of misconduct swiftly. Records of investigations show a thorough approach to managing concerns. This assures children they are listened to and have their concerns taken seriously.

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outstanding

The child new to the home is quickly developing a strong sense of safety. The previous risks of going missing and being vulnerable to exploitation are reducing significantly. Care planning with the placing authority is excellent. A social worker told the inspector, ‘We cannot believe the difference in him. His care so far has been amazing. Communication from staff is excellent.’

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The effectiveness of leaders and managers: outstanding

The manager is ambitious for children in her care and leads by example. Staff in the home and throughout the company hold her in high regard. Excellent team morale and a sense of shared ownership ensure that the quality of care is exceptional. The deputy manager is also experienced and knowledgeable. Alongside the manager, he forms an important part of a very effective management team.

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The effectiveness of leaders and managers: outstanding

Staff development is a priority. Access to good-quality training resources is fundamental to continuous professional development. A recent investment in additional safeguarding and therapeutic training has been well received by staff. Staff receive clear guidance based on up-to-date research to enhance their practice. This means that they have a very clear understanding of children’s needs and how to support them to achieve excellent outcomes.

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The effectiveness of leaders and managers: outstanding

The manager welcomes external scrutiny and is quick to identify opportunities for improvement. Care practice is scrutinised thoroughly by the manager and deputy. The management team makes good use of internal and external monitoring systems. They use any advice or incident as an opportunity to reflect and learn. This provides managers with a comprehensive understanding of the home’s strengths and areas for development. Realistic and measurable development plans underpin continual improvements in the home.

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The effectiveness of leaders and managers: outstanding

Partnership work is extensive. Advocating for children’s rights is a real strength of managers. A range of agencies give unanimous praise regarding levels of communication. One professional said, ‘The written reports provided are excellent, containing everything I need to know about my child living there.’ Multi-agency working in this way helps ensure that children have access to all the support they require, in a timely way.

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The effectiveness of leaders and managers: outstanding

Managers routinely analyse the progress children make. They are realistic about setting targets and goals which help children develop a real sense of achievement. Managers review and update children’s targets in line with their changing needs. Inspection report for children’s home: 2627028 5 The confident and ambitious style of care provided in this home is influential in significantly improving children’s lives.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2627028 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham, Nottinghamshire NG2 2ER

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Inspector

Rachael Sprigg, Social Care Inspector Inspection report for children’s home: 2627028 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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