Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2657298 1 Registered provider: Resilience Residential Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately operated home is registered to provide care for up to three children who may be experiencing social and emotional issues.

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Information about this children’s home

The registered manager has been in post since November 2021.

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Information about this children’s home

There were three children living in this home at the time of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 31 January 2024

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2657298 2

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Inspection date Inspection type Inspection judgement

31/01/2024 Full Good 29/06/2022 Full Good Inspection report for children’s home: 2657298 3

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outstanding

Children, who have experienced complex adversity in their childhoods, are making exceptional progress. They receive a consistently high quality of care from a skilled, committed and stable staff team. Risks have reduced for the children.

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outstanding

When children move into the home, the manager ensures that children living in the home are well suited and all risks have been considered. Before moving in, the manager ensures that the child’s wishes and views are included in all planning. Children are welcomed sensitively, and they are provided with opportunities to visit and meet the staff and other children. This has resulted in a significant reduction in risk-taking behaviours for children, as staff are equipped to meet their individual needs.

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outstanding

Children are making excellent progress in education from their starting points. The home has superb communication with learning establishments and advocates on behalf of the children. Children who did not attend school before coming to the home are now regularly attending and engaging with learning. One child has recently achieved their GCSEs and started a college placement. As a result, children are having positive learning outcomes and reaching their potential.

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outstanding

Staff work innovatively to support children’s health and well-being. Staff use therapeutic support and strategies. This has meant that, for one child, their confidence has markedly increased, and they are prioritising their self-care.

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outstanding

Children have greatly benefited from the home’s support for their emotional health and well-being. The home has access to a therapist who offers guidance to staff and is equally available to the children. This has enabled the children to show their emotions in positive ways and build resilience.

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outstanding

Staff recognise that relationships between children and their families are paramount. Staff work unreservedly to ensure that, where possible, children are having quality time with family or those of importance to them, regardless of distance and location. Family members are invited to the home to share in the children’s celebrations. This enhances the children’s overall experience and memories within the home.

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outstanding

High-quality and consistent practice has ensured a substantial reduction in risky behaviours. From the time of children moving into the home, their risks are well understood. Risk assessments are regularly reviewed and adapted to promote the child’s safety. The committed staff have been successful in forming relationships with Inspection report for children’s home: 2657298 4 the children, and subsequently, risks have reduced. This means that children are able to make balanced choices and feel safe. However, records do not always capture the quality of work and children’s experiences.

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outstanding

There has been one allegation, which has been taken seriously. There has been a detailed response that prioritised the safety of the child. The child’s views are clearly captured from various sources. The outcome of the investigation has been shared with the child, and important mediation work has been offered to rebuild relationships. This has enabled positive relationships with children to be protected.

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outstanding

Staff and managers take a proactive approach when children go missing from home. Each incident is clearly recorded, and records show that staff have taken all possible steps to locate or contact children. Following the missing-from-home incidents, staff have ensured that reflective work is completed with the child and all professionals and family members are informed. The manager undertakes detailed evaluation to manage and minimise risks, taking into consideration the child’s age. For one child who regularly went missing, creative multi-agency planning led to the risks reducing.

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outstanding

Behaviour management is cohesive. Positive behaviour is routinely promoted in the home. Reward systems and incentive charts are used creatively to reward children’s positive achievements and behaviour. This is effective in developing children’s self- worth and confidence.

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outstanding

Staff provide children with consistent boundaries and expectations, and children respond positively. Staff confidently support children to manage difficult feelings and conflict safely. Staff are trained in behaviour management, with a focus on non- confrontational de-escalation strategies. This helps staff to manage children’s behaviour safely and effectively. As a result, there has only been one incident involving physical intervention, and the child showed learning by being able to apologise and wanting to reconcile. This promotes the children’s safety and ability to compromise.

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The effectiveness of leaders and managers: outstanding

The manager creates a culture of high aspiration and motivation and leads by example. She places high expectations on her staff to create the best possible outcomes for the children.

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The effectiveness of leaders and managers: outstanding

The ethos and objectives of the home are demonstrated in practice. The team operates in an environment of high morale where staff feel valued. Team meetings include reflection and transparency, with a strong emphasis on learning. Staff challenge themselves to drive forward the children’s experiences. One staff member described the team as being like a family that is proud of the children and the success they achieve. They said, ‘There are no words to describe that feeling.’

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The effectiveness of leaders and managers: outstanding

The manager shows dedication and determination towards the children in her care. She has made tough decisions to ensure that the best interests of children are Inspection report for children’s home: 2657298 5 secured. Consequently, when decisions to end placements have been needed, they have been carried out with sensitivity and compassion. Staff remain in contact with children to offer support.

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The effectiveness of leaders and managers: outstanding

Professional feedback is excellent. An independent reviewing officer said he cannot commend the staff enough He said, ‘[Name of child] has gone from being an angry child to a relaxed, engaging and maturing young man who walks with a bounce in his step.’ A social worker described that in a short period of time, a child is presenting like a completely different child.

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The effectiveness of leaders and managers: outstanding

The diverse staff team celebrates equality, diversity and inclusion. Day-to-day practice reflects these principles, with the children being provided with a range of opportunities and experiences. This has included one child planning the full itinerary for their trip and another going abroad to celebrate their educational outcomes.

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The effectiveness of leaders and managers: outstanding

Management oversight is excellent. Children’s views are of primary importance in understanding and shaping the care provided. The manager shares analysis of the children’s needs with the team, allowing for healthy and constructive reflection of practice.

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The effectiveness of leaders and managers: outstanding

The staff team is stable and brings a wealth of experience. All staff speak highly of management and leadership and describe an approachable manager. One staff member said, ‘[The manager] has everyone’s interest at heart; she goes beyond and above to support the young people as well as staff.’ Inspection report for children’s home: 2657298 6

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Recommendation

 The registered person should ensure that planned direct work with children is regularly recorded. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 16, paragraph 3.14)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2657298 7

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 225, 5300 Lakeside, Cheadle SK8 3GP

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Inspector

Angeline Clarke, Social Care Regulatory Inspector Inspection report for children’s home: 2657298 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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