Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2657298 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This privately operated home is registered to provide care for up to three children who may be experiencing social and emotional issues.

p.1

Information about this children’s home

The registered manager has been in post since November 2021.

p.1

Information about this children’s home

There were three children living in this home at the time of inspection.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2657298 2

p.1

Inspection date Inspection type Inspection judgement

29/06/2022 Full Good Inspection report for children’s home: 2657298 3

p.2

Overall experiences and progress of children and young people: good

Children live in a homely environment. Staff display photos of the children and mementos of important occasions. Although the home has recently been painted, some areas need refreshing. The manager has a plan for regular maintenance.

p.3

Overall experiences and progress of children and young people: good

Staff build good relationships with children. Children can all identify someone they trust to share their worries with. Children who have moved on from this home have felt comfortable to return when further care has been needed. This is because of the positive relationships they have experienced. Children feel heard and valued.

p.3

Overall experiences and progress of children and young people: good

Staff support children to make progress in relation to education, training and employment. When children have gaps in their education, staff work hard to support them back into formal learning. One social worker said, ‘Education is massive [for name of the child]. Staff have identified things that might work well and began slowly planting the seeds with him so that he can think about it and realise that it’s the best thing for him.’ Staff support children to achieve realistic goals.

p.3

Overall experiences and progress of children and young people: good

Children have positive experiences of moving into or out of the home. Staff support older children to gain the independence skills they will need. Staff listen to children talk about how they want their next steps in life to look. Children feel included in important life decisions.

p.3

Overall experiences and progress of children and young people: good

Staff are learning how to use therapeutic parenting approaches when caring for children. An in-house therapist is helping staff to develop a better understanding of the reasons behind children’s behaviour. Staff are gaining confidence in using helpful therapeutic language.

p.3

Overall experiences and progress of children and young people: good

Staff regularly talk to children about a variety of social issues they are experiencing. Staff ask questions to try to understand children’s decisions and experiences. Staff provide children with the information they need to make more positive life choices.

p.3

Overall experiences and progress of children and young people: good

Children enjoy access to a range of recreational activities. Staff get to know each child’s individual interests to find things that they will enjoy. Children’s experiences are documented with photos, records and mementos. Children have fun and learn important social skills.

p.3

How well children and young people are helped and protected: good

Staff have the skills and knowledge to manage complex risks. Staff build good relationships with a range of other people who are important to children; this helps staff understand children’s risks and vulnerabilities. Staff use this information to inform a detailed risk management plan for each child. Staff use a personalised approach to keeping children safe. Inspection report for children’s home: 2657298 4 Children have been physically held by staff to protect them from harm. Staff understand the importance of only using physical restraint as a last resort. Staff speak to children after any of these incidents to help them understand their experiences. This helps protect children’s positive relationships with the adults caring for them.

p.3

How well children and young people are helped and protected: good

When children go missing from the home, staff take all steps needed to find them and bring them home safely. Staff also try to understand each child’s reason for leaving the home. There have been occasions when children have had to move out of the home as a result. These difficult decisions have been based on clear evidence of what will be safest for that child. Open communication with children helps inform realistic care planning.

p.4

How well children and young people are helped and protected: good

Managers take allegations against members of staff seriously. Investigations are thorough and focus on the safety of the child. Managers work well with other agencies to ensure a prompt conclusion to inquiries. Mediation work has been offered to children to help them understand the outcomes. Positive relationships with children are protected.

p.4

How well children and young people are helped and protected: good

Staff are vigilant about online risks. Staff regularly talk to children about their online behaviour and try to find a balance between supervising their online activity and respecting their freedoms as older adolescents. Children have a positive and safe experience of using the internet and technology.

p.4

How well children and young people are helped and protected: good

Staff know how to de-escalate potentially challenging situations. Staff support children’s behaviour and understand the importance of consistency. One social worker said, ‘[Name of child] has settled in this placement and has adapted to their guidance and boundaries.’ Children know the rules and expectations.

p.4

The effectiveness of leaders and managers: good

The manager is an experienced professional who leads by example. She supports children to reach and exceed their potential. One social worker said, ‘[Name of the manager] is excellent; when talking to [name of the child], she was very reassuring and told him that they would never give up on him and would never stop trying to keep him safe, no matter what he did. That is such an important message for any child in care.’

p.4

The effectiveness of leaders and managers: good

Leaders and managers have effective oversight of all aspects of care. Managers identify areas for development and provide staff with guidance. Currently, managers are supporting staff with improving consistency in the quality of recording in children’s files. Staff receive regular, useful feedback on their practice.

p.4

The effectiveness of leaders and managers: good

Morale in the team is high. Staff say that this is because they feel supported by leaders and managers. One member of staff said, ‘I know that [name of the manager] will always do her best to help [the staff] with anything.’ A parent Inspection report for children’s home: 2657298 5 commented, ‘[The manager] is amazing; she always helps me understand what’s going on.’

p.4

The effectiveness of leaders and managers: good

Leaders and managers have started to encourage the team to consider more relevant research and practice guidance. This information is being embedded into daily working practices. The manager is proactive in trying to improve the quality of care children enjoy.

p.5

The effectiveness of leaders and managers: good

The manager has developed strong working relationships with all professionals. One social worker said, ‘Communication is really good. This information helps me to understand [name of the child] needs and make the best plans for them.’

p.5

The effectiveness of leaders and managers: good

Staff regularly complete useful training. This includes training specific to the needs of the children they are looking after. As a result, staff have the skills to provide good-quality care.

p.5

The effectiveness of leaders and managers: good

Staff receive regular, reflective supervision. There is an emphasis on the needs of the children, and staff are encouraged to identify helpful targets to improve their practice. Staff feel valued and supported.

p.5

The effectiveness of leaders and managers: good

There are no recommendations or requirements made as a result of this inspection. Inspection report for children’s home: 2657298 6

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2657298 7

p.6

Children’s home details

Registered provider: Resilience Residential Services Limited

p.7

Children’s home details

Registered provider address: 145 Styal Road, Heald Green, Cheadle SK8 3TG

p.7

Inspector

Nicola Shaw, Social Care Regulatory Inspector Inspection report for children’s home: 2657298 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8