Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2657298 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately operated. The provider states in its statement of purpose that the home provides care for three children who may suffer from behavioural, emotional and social difficulties.

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Information about this children’s home

The manager registered with Ofsted on 15 November 2021 when the home was registered. This is its first inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2657298 2

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Overall experiences and progress of children and young people: good

Children benefit from trusted relationships with staff. One child who has recently moved in said: ‘I feel safe living here and I can speak to anyone if I need something.’ Staff spend time getting to know children, both in and out of the house. Children have enjoyed activities, including going bowling and playing football.

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Overall experiences and progress of children and young people: good

The home is warm and comfortable. Children are encouraged to personalise their bedrooms. Staff actively seek the children’s views before making any changes to the home. As a result, children are more invested and spend time in communal areas. One child repaired damage in his bedroom and was proud of how he was able to contribute.

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Overall experiences and progress of children and young people: good

Managers have taken steps to review the potential impact of children moving in. However, records do not always show the multi-agency discussions and context that has informed the decision-making. Managers have also reviewed the staff skills but have not identified additional training that may help them support individual children’s needs. As a result, it is not always clear how the manager came to the decision that the team was or was not able to meet the children’s needs.

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Overall experiences and progress of children and young people: good

Children have made progress in education from their individual starting points. Staff have involved children in their education planning. As a result, children have engaged with tutors in the home after significant periods out of education.

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Overall experiences and progress of children and young people: good

Staff encourage children to learn in a variety of creative ways. One child was reflective after a seminar he attended and was looking forward to making more positive choices as a result of the learning.

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Overall experiences and progress of children and young people: good

Staff support children with their health needs. Children are encouraged to attend health appointments, and when there are barriers, staff take steps to explore the barriers and rebook appointments.

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Overall experiences and progress of children and young people: good

Children are encouraged to share their views and wishes. Staff support children to attend their meetings. Children also have access to their records and staff ensure that the children’s voice is captured whenever possible. However, not all records are written sensitive to the fact that children may access them now or in their future.

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How well children and young people are helped and protected: good

The risks to children are reducing as a result of moving to the home. Children have been supported after disclosures. The manager has escalated her concerns about the responses from external agencies when necessary. This ensures that decisions made are in the best interest of keeping children safe. Inspection report for children’s home: 2657298 3 Managers share information in response to any safeguarding concerns. Regular multi-agency meetings take place when necessary. However, managers have not always been proactive in involving teams to prevent risk when there is enough information to show this would benefit children.

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How well children and young people are helped and protected: good

Risk management strategies used by staff are not always very creative and focus on restricting children’s access to the community, money and social media. This is a missed opportunity for teams to work together to prevent contextual safeguarding risks reoccurring.

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How well children and young people are helped and protected: good

Staff are active in trying to locate children who go missing from home. Managers have reviewed the records and spent time with staff and children to identify any learning opportunities. When managers have recognised that staff have not followed children’s risk management plans, managers have taken the necessary steps to ensure that this is taken seriously.

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How well children and young people are helped and protected: good

Physical intervention has been used when necessary. Management oversight is clear and provides scrutiny of the actions taken by staff. Managers spend time with children to debrief and seek their views. Staff are both supported and encouraged to reflect on how they could de-escalate situations without requiring physical intervention in the future.

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How well children and young people are helped and protected: good

Staff are provided with risk assessments that are regularly updated. However, not all risk management plans provide staff with clear expectations of what to do in the event of the risk presenting. In addition to this, there are sometimes delays in staff reviewing the updated risk assessments. This increases the likelihood of staff responding inconsistently.

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The effectiveness of leaders and managers: good

The manager has been registered since the home opened. She is currently on maternity leave but is continuing to work with an appointed manager and the responsible individual to ensure that children are well cared for. Professionals speak highly of the support and advocacy managers provided to the children.

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The effectiveness of leaders and managers: good

Staff feel supported in their roles. Regular, reflective supervisions and team meetings take place to ensure that staff are given the opportunity to spend time processing and reflecting. Managers have been clear with the team about their expectations for their actions to be centred around the children.

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The effectiveness of leaders and managers: good

Managers and staff have completed all their mandatory training. However, staff have not received training to support children through bereavement or substance misuse. This means that they are less likely to use consistent research-informed approaches when caring for the children currently living in the home.

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The effectiveness of leaders and managers: good

The home is visited monthly by an independent person. Reports written provide scrutiny and feedback from stakeholders. Managers use the report as an opportunity to develop the care provided to children. Inspection report for children’s home: 2657298 4 Complaints are taken seriously. Managers have met with children to explore why they are unhappy and have provided a written response to children to ensure that they feel heard. Managers ensure that any learning is shared with the team. This means that children are more likely to feel understood. Inspection report for children’s home: 2657298 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(b))

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Requirement Due date

This relates specifically to staff proactively involving exploitation teams to identify creative strategies to reduce the risk to children.

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Requirement Due date

This also relates to managers ensuring that risk assessments are updated with clear strategies that staff are aware of and follow. 31 August 2022

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Recommendations

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording, that is sensitive to the fact that children can access their records now and in the future. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should only accept placements for children where they are satisfied that the home can respond effectively to the child’s assessed needs. The context of multi-agency discussions should be recorded to evidence decision- Inspection report for children’s home: 2657298 6 making. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 56, paragraph 11.4)  The registered person should ensure that staff have the relevant skills and knowledge to be able to help children with substance misuse and bereavement.

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Recommendations

(‘Guide to the Children’s Homes Regulations, including the quality standards’, page 35, paragraph 7.18)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2657298 7

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 145 Styal Road, Heald Green, Cheadle SK8 3TG

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Inspector

Sylvia Eboigbe, Social Care Inspector Nicola Shaw, Social Care Inspector Inspection report for children’s home: 2657298 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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