Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2676372 1 Registered provider: Resilience Residential Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and operated by a private company. The home may provide care for up to two children who may experience social or emotional issues.

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Information about this children’s home

At the time of inspection, staff were providing care for two children.

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Information about this children’s home

The registered manager has been in post since May 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 13 September 2023

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good

Overall judgement at last inspection: good

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Enforcement action since last inspection: none

Inspection report for children’s home: 2676372 2

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Inspection date Inspection type Inspection judgement

13/09/2023 Full Good 22/02/2023 Full Good Inspection report for children’s home: 2676372 3

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Overall experiences and progress of children and young people: good

Staff deliver personalised care which is tailored to meet the specific needs of each child. Staff know the children well and have clear knowledge and understanding of each child’s needs. Staff are skilled at forming meaningful relationships with children. Children say that they feel happy living in this home and have good relationships with their carers. These positive relationships foster a sense of belonging and security for the children.

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Overall experiences and progress of children and young people: good

Children’s cultural and emotional needs are well supported. One child spoke about how proud they were of their identity and how this has been embraced by the staff team. This has helped the child to feel understood and respected.

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Overall experiences and progress of children and young people: good

Staff encourage children to focus on their education. Children who have had a history of struggling in education have tailored educational programmes. Children are making good educational progress and express more confidence in their academic abilities. One child who previously did not attend school now has aspirations to return to mainstream schooling.

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Overall experiences and progress of children and young people: good

Staff demonstrate a strong commitment to supporting the health and well-being of all the children in their care. They ensure that children are registered with local health services and support them in attending all routine health appointments. One child’s physical health and self-esteem have significantly improved in the short period of time they have been living in the home.

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Overall experiences and progress of children and young people: good

Staff have positive working relationships with families and the wider professional team. They make sure that key people are kept up to date with any developments in children’s lives. Staff respect the views of family members, going out of their way to ensure that children maintain links with people who are important to them.

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Overall experiences and progress of children and young people: good

Staff are not consistently providing regular support to a child in preparing them for independence. This child is missing vital opportunities to develop essential life skills. Without consistent opportunities to practise these skills in a safe, supported environment, the child is less prepared for life outside of care.

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How well children and young people are helped and protected: good

The manager and staff know the children’s risks and understand them. The manager ensures that risk assessments are regularly reviewed and updated. Risk assessments are detailed and individualised and clearly identify emerging risks to children. Staff adopt a child-centred approach in supporting children to understand risks and children are actively involved in discussions about risk. This is helping them to develop a sense of personal responsibility and supporting them to make safer choices. Inspection report for children’s home: 2676372 4 The staff team works well with multi-agency teams to ensure that a coordinated approach is provided to safeguard children. Staff are clear about the procedures to follow should children go missing. One professional has spoken about how the staff are tenacious in their efforts to maintain contact with children who go missing from the home in order to ensure their safe return. Children’s missing from home incidents have

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How well children and young people are helped and protected: good

Children feel that their views and concerns are considered when decisions are being made. They know how to make a complaint and have a good understanding of how any complaints they make are managed. When complaints are made, children feel that their views are valued and respected.

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How well children and young people are helped and protected: good

Positive behaviour is promoted in the home. Staff use praise and rewards to reinforce positive behaviour. The reward system is flexible and personalised, allowing children to work towards individual goals such as engagement in professional meetings, reducing missing incidents or working towards independence.

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How well children and young people are helped and protected: good

A recent safeguarding incident highlighted weaknesses in the home’s application of rules and boundaries. This had a direct impact on the safety and well-being of children. The inconsistency in staff responses to behavioural conflict and breaches of boundaries has contributed to frustration and confusion among children. This has undermined children’s sense of security and led to risk-taking behaviour.

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The effectiveness of leaders and managers: good

The leadership and management of this home are good. The manager provides strong, clear leadership. She is confident and swift in addressing any shortfalls in the care and support provided to children. Following a recent safeguarding incident, the manager took immediate and decisive action, educated the staff team and put in systems to minimise the risk of harm to children in the future.

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The effectiveness of leaders and managers: good

The manager regularly reviews and updates the home’s policies and procedures. Monthly team meetings are structured to include a focused review of specific policies. This has been highly beneficial for staff development and contributes to the good quality of care provided to children.

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The effectiveness of leaders and managers: good

Children are regularly consulted on various aspects of their care and the running of the home. For example, staff encourage children to contribute to decision-making around purchasing new furniture, choosing paint colours, menu planning and identifying rewards for positive behaviour. Families and professionals are also actively engaged in providing feedback. This collaborative approach promotes children’s sense of inclusion and belonging.

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The effectiveness of leaders and managers: good

The manager has high expectations for staff performance, while providing consistent support for their professional development. There is a clear emphasis on developing staff competence, particularly in relation to safeguarding practice. The manager fosters a Inspection report for children’s home: 2676372 5 culture of accountability and continuous learning. Regular staff quizzes have enhanced staff confidence in carrying out their duties.

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The effectiveness of leaders and managers: good

Staff consistently report feeling well supported by the manager and benefit from regular supervision and reflective learning opportunities. The manager is approachable, providing guidance and appropriate challenge. An open and inclusive environment encourages staff to share ideas and concerns. As a result, staff feel valued, respected and heard.

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The effectiveness of leaders and managers: good

Safer recruitment practices ensure that only staff who have been thoroughly vetted and assessed are able to care for children. The processes in place minimise the risk of harm and ensure that all adults working in the home are fully committed to safeguarding children. Inspection report for children’s home: 2676372 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding. (Regulation 11 (1)(a)(b)(c) (2)(a)(v))

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Requirement Due date

In particular, the registered person must ensure that staff have the confidence and skills to implement appropriate boundaries and expectations to consistently promote children’s well-being. 12 December 2024

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose; 12 December 2024 Inspection report for children’s home: 2676372 7 ensure that staff—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(vi))

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Requirement Due date

In particular, the registered person must ensure that staff provide regular and consistent direct work to help children develop necessary independent life skills.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2676372 8

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 225, 5300 Lakeside, Cheadle SK8 3GP

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Inspector

Paulette Forbes, Social Care Inspector Inspection report for children’s home: 2676372 9 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted Inspection report for children’s home: 2676372 10

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