Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2676372 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private company. The home may provide care for up to two children who are experiencing social and/or emotional issues. At the time of inspection staff were providing care for one child. Another child had moved into the home following the last inspection, but they have since moved out.

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Information about this children’s home

At the time of inspection there was no registered manager in post. There is an acting manager who is in the process of registering with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 22 February 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2676372 2

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Inspection date Inspection type Inspection judgement

22/02/2023 Full Good Inspection report for children’s home: 2676372 3

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Overall experiences and progress of children and young people: good

The child living in this home says that they feel settled and happy. They describe that staff listen to them and that they trust staff. The child’s social worker also said that the care the child is receiving has helped them to feel secure for the first time. The child feels cared about and valued.

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Overall experiences and progress of children and young people: good

Staff prioritise and encourage children with their education and are consistent in their approach.’ This helps the child to understand and accept the expectations of engaging with education. As a result, the child is making good progress around their academic targets and has higher aspirations for the future.

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Overall experiences and progress of children and young people: good

The child’s health needs are understood and met. Staff encourage the child to attend all health appointments. The child has been supported to gain a better understanding of the importance of a balanced diet and regular exercise. The child is rewarded for making healthy choices and has become healthier since living in this home.

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Overall experiences and progress of children and young people: good

Staff are proactive in preparing the child for independence. Staff follow a comprehensive independence skills plan and the child is encouraged to work towards this each day. Little wins are celebrated and as a result the child’s confidence is being boosted.

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Overall experiences and progress of children and young people: good

Improvements have been made to the cleanliness of the house. However, there are still some repairs which need to be addressed and redecoration is needed in some areas. The child’s bedroom is in particular need of decoration and has not been personalised to reflect their individuality. There are not many personal touches around the home. This means that the physical environment does not reflect the nurturing care which children are receiving.

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Overall experiences and progress of children and young people: good

Children are well prepared for moving into the home. Even when a child moves in under emergency circumstances, staff make sure this transition is as well planned and supportive as possible.

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Overall experiences and progress of children and young people: good

Staff build effective relationships with people who are important to children. Communication between staff, social workers and other professionals supporting children is regular and effective. One social worker said, ‘The information they [staff] provide is so valuable. We [the local authority] always know what is happening for [name of child], what he thinks and what his risks are. That means his care plan always reflects his needs properly.’

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Overall experiences and progress of children and young people: good

Children’s achievements are always celebrated. Staff give children meaningful rewards, based on their likes and interests. Occasions, such as birthdays or achievements in education are also always marked. This positive approach helps Inspection report for children’s home: 2676372 4 children to develop a more positive view of themselves and will contribute to better mental health.

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How well children and young people are helped and protected: good

Each child’s individual vulnerabilities and risks are identified quickly and understood by staff. There have been serious safeguarding incidents in the community involving children from this home, but these incidents have not been connected to the care they are receiving. Staff have always followed children’s care and safety plans and communicated well with police and local authorities.

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How well children and young people are helped and protected: good

Staff have been supported by their managers to learn from challenging situations. This culture of reflection and constructive feedback helps to ensure that staff always know the best way to keep children safe. Staff are comfortable and confident in managing complex risks safely.

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How well children and young people are helped and protected: good

Staff know what to do when children go missing from home. Each child has a robust missing-from-home protocol, which staff always follow. Managers regularly review staff knowledge of protocols via team meetings and supervision. Children receive a consistent response when they go missing.

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How well children and young people are helped and protected: good

New risks are identified as they emerge. Staff get to know children well and they understand the signs which could indicate safeguarding concerns. Staff share information regarding increased risks with other professionals quickly. Children receive a prompt response from staff when there is increasing risk.

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How well children and young people are helped and protected: good

Staff have regular, useful conversations with children to help them better understand the risks to them. Staff provide children with resources and information to help them make safer choices. This helps children to stay safer in the longer term.

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How well children and young people are helped and protected: good

Staff use a consistent approach to managing children’s behaviour. Children know the rules and expectations. This has helped to reduce incidents in the home. Children are helped to understand socially acceptable behaviour.

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The effectiveness of leaders and managers: good

The acting manager has worked in the home, as part of the leadership team, since it was registered. She is in the process of registering with Ofsted. The manager knows the child well and has high aspirations for him. This ethos is being passed on to her team, who are all working towards the same goals to help the child reach their potential.

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The effectiveness of leaders and managers: good

Leaders and managers advocate robustly on behalf of children and always promote children’s rights. Even in particularly challenging situations, for instance when children have been involved in criminal proceedings, staff always focus on empowering children to understand what is happening and why. Leaders and Inspection report for children’s home: 2676372 5 managers always take a non-judgemental approach to prioritising children’s rights and welfare.

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The effectiveness of leaders and managers: good

Staff receive regular, good quality supervision. Managers also provide constructive feedback on staff practice. Managers deliver oversight and feedback in a helpful, child focused way. This helps staff to continue to learn and provide better care for children.

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The effectiveness of leaders and managers: good

Leaders and managers have developed a culture of openness and honesty. Conversations about what is right and wrong take place regularly. When staff have made a mistake, they will apologise to the child. It is expected that the child will also take responsibility for their own behaviour. Children are being taught better ways to manage conflict and how to address challenging subjects appropriately.

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The effectiveness of leaders and managers: good

Staff feel supported and enjoy working at this home. Staff attend regular team meetings, which are used to discuss current issues and share good practice. This helps to retain staff and keep staff morale high.

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The effectiveness of leaders and managers: good

Staff training in relation to core issues, such as safeguarding, is up to date. Managers have good oversight of staff training and make sure that when risks or needs emerge for children staff complete relevant training. This ensures that staff have the skills and knowledge that they need to provide children with good quality care.

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The effectiveness of leaders and managers: good

Managers use good systems of oversight. This allows managers to identify and address any patterns, trends or issues quickly. Inspection report for children’s home: 2676372 6

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Recommendations

 The registered person should make sure that children are provided with a welcoming, homely, domestic environments. The home should be decorated to a good standard and repairs made in a timely manner. The child should be supported to personalise their bedroom and communal areas should be decorated to reflect the individual children living there. ‘Guide to the Children’s Homes Regulations, including the quality standards’ page 15 paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2676372 7

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 145 Styal Road, Heald Green, Cheadle SK8 3TG

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Inspector

Nicola Shaw, Social Care Regulatory Inspector Inspection report for children’s home: 2676372 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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