Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2676372 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private company. It provides care for up to two children with social and emotional difficulties.

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Information about this children’s home

The registered manager has been in post since April 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2676372 2

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Recent inspection history

Not previously inspected Inspection report for children’s home: 2676372 3

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Overall experiences and progress of children and young people: good

This is the home’s first inspection since registration. There is currently one child living in the home. The child has settled in well. One professional felt that this was the most stability this child has experienced. The child said, ‘It’s calm here, I like it.’

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Overall experiences and progress of children and young people: good

Children have good experiences of moving into the home. Leaders and managers complete robust assessments before children move in, to help them understand the children’s needs. This includes spending time with children to find out their views about the proposed move. This thorough approach helps children to settle into the home quickly.

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Overall experiences and progress of children and young people: good

This home provides a comfortable and welcoming environment. Staff create a relaxed atmosphere. One staff member brings their dog to work, which the child said made them happy. However, the cleanliness of the home is inconsistent as staff do not always follow the cleaning rota.

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Overall experiences and progress of children and young people: good

Children are offered a range of activities. Staff think creatively about how to engage children with positive social activities. This helps children to experience new things and develop social skills. This promotes positive relationships between children and staff.

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Overall experiences and progress of children and young people: good

Children make progress in education. The child currently living in the home had not been in education for some time and staff worked hard to ensure that they found a suitable alternative provision. Staff ensure that children have opportunities for learning and development.

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Overall experiences and progress of children and young people: good

Children receive care that is individualised to meet their needs. Staff take time to get to know the children that they are caring for and understand their specific needs. Staff plan key-work sessions that are personalised to meet children’s needs. This helps children to explore their identity and experiences safely.

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Overall experiences and progress of children and young people: good

Children trust the adults looking after them. The current child said, ‘I can speak to any of them [staff] if I wanted to; there’s not one person I don’t feel OK talking to.’

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How well children and young people are helped and protected: good

Staff know how to keep children safe. They understand their roles and responsibilities in a range of safeguarding scenarios. When safeguarding issues arise, staff act quickly to ensure children’s welfare. Children’s safety is improved by the care that they receive.

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How well children and young people are helped and protected: good

Children can access all areas of the home; however, door alarms are used on external doors and children’s bedrooms as standard. The necessity of alarms is not Inspection report for children’s home: 2676372 4 considered in relation to the individual needs and risks of each child. This impacts on children’s privacy.

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How well children and young people are helped and protected: good

Staff support children to enjoy time in the community and with their friends. The rules and expectations around such activities are clear. When children do not follow their plans, staff use proportionate consequences that help children to reflect on their decisions. Staff support children to develop independence and take age- appropriate risks.

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How well children and young people are helped and protected: good

The staff team uses a consistent approach to rules and boundaries. Positive behaviour is rewarded and celebrated. The manager has good oversight of records of consequences. As a result, children feel that they are treated fairly and understand the rules.

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How well children and young people are helped and protected: good

Staff use de-escalation techniques effectively to avoid crises. As a result, restraint has not been used. This helps children to feel safe and build positive relationships with staff.

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How well children and young people are helped and protected: good

Children have individual risk-management plans that provide staff with clear processes to follow to manage risk. These plans are regularly reviewed by the manager to incorporate updates from the multi-agency team. This ensures that plans are always current. However, staff do not always sign important documents, such as risk-management plans. This means that managers cannot be confident that all staff have read updates.

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The effectiveness of leaders and managers: good

There is a qualified and experienced registered manager leading this home. She knows her staff well and understands their strengths and weaknesses. She uses this knowledge to help staff learn from each other and improve their capability.

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The effectiveness of leaders and managers: good

Regular team meetings are used as a forum to share knowledge and information. The manager undertakes a ‘Q and A’ session at each meeting, asking child-focused questions. This is a creative way to test staff’s knowledge of the children they are caring for.

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The effectiveness of leaders and managers: good

Staff receive regular supervision. These meetings are child-focused and reflective. Staff are also given ample opportunity to discuss their own development and training needs. Staff feel supported by leaders and managers.

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The effectiveness of leaders and managers: good

Staff have completed a wide range of training, including modules relevant to the specific needs of the child currently living in the home. Staff have the skills and knowledge to provide a good standard of care.

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The effectiveness of leaders and managers: good

Leaders and managers have robust systems for monitoring and oversight of staff practice. Leaders and managers review significant incidents, complete regular audits of files and review the reports provided by the independent visitor. This oversight Inspection report for children’s home: 2676372 5 helps to ensure that any patterns of behaviour or gaps in staff training are quickly addressed.

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The effectiveness of leaders and managers: good

Since the home has been registered, the manager has completed one quality-of-care review. However, this was not completed within the regulatory timescale. There were no children living in the home at the time of the review. Inspection report for children’s home: 2676372 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

the privacy of children is appropriately protected;

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home;

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Requirement Due date

is kept under review and, if necessary, revised; and

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (1)(a)(c)(i)(ii)(iii)(iv))

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Requirement Due date

In particular, the registered person must ensure that the use of door alarms does not impact on a child’s privacy and freedom in the home. The registered person must make sure that use of door alarms is adequately considered and assessed for each individual child, to make sure that alarms are only used when necessary. 30 April 2023

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45 (1) (4)(a)) 30 April 2023 Inspection report for children’s home: 2676372 7

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Recommendations

 The registered person should ensure that that the cleanliness of the home is maintained to a good standard. (‘Guide to the Children’s Homes Regulations, including the quality standards’ page 15, paragraph 3.9)  The registered person should ensure that risk assessments, incident logs and missing-from-home records are signed by staff. (‘Guide to the Children’s Homes Regulations including the quality standards’, page 62, paragraph 14.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2676372 8

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 145 Styal Road, Heald Green, Cheadle SK8 3TG

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Inspector

Nicola Shaw, Social Care Regulatory Inspector Inspection report for children’s home: 2676372 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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