Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report for children’s home: 2527312 1 Registered provider: One To One Crisis Intervention Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to care for two children with emotional and social needs. At the time of the inspection, two children were living in this home.

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Information about this children’s home

There is a suitably qualified and experienced manager.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 30 October 2023

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2527312 2

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Inspection date Inspection type Inspection judgement

30/10/2023 Full Outstanding 25/05/2022 Full Outstanding 14/02/2022 Interim Improved effectiveness 20/07/2021 Full Requires improvement to be good Inspection report for children’s home: 2527312 3

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Overall experiences and progress of children and young people: outstanding

The children living in this home are cherished by a dedicated and passionate staff team who have an exceptional understanding of each child’s unique needs and are aspirational about their future. Each child has flourished since living in the home and the significant progress they have made has been as a direct result of the commitment the skilled staff have to their care.

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Overall experiences and progress of children and young people: outstanding

The children are proud of their home and have a strong sense of belonging. One of the children commented: ‘This isn’t a children’s home, this is our home,’ which shows the level of care and nurture provided by staff. Areas for staff to use are carefully considered so that they support staff to do their job but do not intrude or take away from the homely feel. Throughout the house are photos and pictures of the children celebrating their achievements and special memories. The children are actively involved in the decoration and design of any shared spaces. A recent project which fully involved the children and staff is to create a pond and sensory area in the garden.

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Overall experiences and progress of children and young people: outstanding

The children living in this home are valued and staff go above and beyond to build trusting relationships. These trusting relationships have given the children the opportunity to better understand their own feelings and emotions with the knowledge that staff are dependable and consistent in their lives.

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Overall experiences and progress of children and young people: outstanding

Staff have developed close working relationships with professionals and keep in regular communication. This means that there is a team around each child whose members are all working together to support them, and that children feel safe and happy in this home. This has been particularly important in supporting the children with their education. Both children have made significant progress at school and this progress has been helped by the regular communication between staff and the school.

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Overall experiences and progress of children and young people: outstanding

The children both have a range of interests and hobbies and staff take time to develop the children’s skills and confidence. One child is excelling in an area of interest and has won awards for their talent. Another child has independently reached out to other children to support them to join a club which they set up. When talking to the child about this, they commented: ‘I know what it’s like to be where they are and I think I can help them.’

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Overall experiences and progress of children and young people: outstanding

The children’s voices are listened to and responded to by well-attuned staff. The children are fully involved in daily decision-making about the home as well as more complex decisions about their lives. A particularly impressive example of this took place to support one of the children to express their views and make a video as part of their care planning process.

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Overall experiences and progress of children and young people: outstanding

The children are encouraged to lead healthy lifestyles and be involved in creating healthy routines. Shopping and cooking are shared tasks and the children are supported with Inspection report for children’s home: 2527312 4 learning how to shop and cook healthy meals. Staff understand the importance of sleep and personal hygiene and children are appropriately supported with these routines.

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Overall experiences and progress of children and young people: outstanding

Progress is tracked, relative to the child’s starting points, and staff celebrate the child’s achievements no matter how small. The plans used by staff to care for the child are clear, concise and child-focused. Rewards are used meaningfully for each child and as part of an overall strengths-based approach to support the children to understand and value positive behaviour.

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Overall experiences and progress of children and young people: outstanding

Staff understand the importance of the child’s life story and use creative and personalised methods to capture these memories. Staff take time looking at photos and talking about memories with the children, which makes them feel special and valued.

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How well children and young people are helped and protected: outstanding

The children in this home are kept safe by a skilled and knowledgeable staff team who proactively respond to risk. Staff understand the impact of past trauma and how this may present itself. Staff have developed trusting relationships with the children, which means they feel safe and protected.

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How well children and young people are helped and protected: outstanding

There are very few safeguarding incidents in this home and children do not go missing. Any safeguarding incidents which do occur are responded to promptly. There is good communication between staff and social workers, which helps to keep children safe.

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How well children and young people are helped and protected: outstanding

Any incidents where children become distressed or are at risk are managed compassionately by nurturing staff who ensure that the relationships they have with children are quickly repaired. Staff talk to children about a range of different topics, which helps them to understand and manage their feelings. Lessons learned are documented and shared to improve future practice. Debriefs with the child and staff are sensitively undertaken and there is clear management oversight.

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How well children and young people are helped and protected: outstanding

Staff take a positive and balanced approach to supporting the child to take age- appropriate risks. The evidence-based ‘steps to independence’ plan which is used by the children and staff is an exceptional example of good practice which balances risk and autonomy skilfully and effectively.

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How well children and young people are helped and protected: outstanding

Allegations made by the children are robustly responded to, investigated and resolved. Children are kept at the centre of the process and informed of the outcome. Safer recruitment is robustly followed for any new staff and mandatory training for all staff is kept up to date.

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The effectiveness of leaders and managers: outstanding

This home is led by a highly effective and passionate manager who knows the children well and is highly regarded by the staff team. Leaders and managers have high Inspection report for children’s home: 2527312 5 expectations for the care provided to the children and they are always seeking ways for further improvement.

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The effectiveness of leaders and managers: outstanding

The exceptional care provided to the children is consistently delivered by a stable and committed staff team who know them well. Staff retention is high, and no bank or agency staff are used. Professionals speak positively of the high-quality care the home provides to the children and the successful outcomes which they are achieving.

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The effectiveness of leaders and managers: outstanding

Staff feedback is consistently positive about the support provided by leaders and managers. Supervision sessions and team meetings are held regularly and are an opportunity to reflect on practice and consider any learning. There is good use of research to inform practice and staff are able to talk about how particular evidence- based approaches are being used. As a direct result of research-informed practice, the manager has recently been instrumental in achieving a change to a more child-focused recording system across the organisation.

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The effectiveness of leaders and managers: outstanding

Systems used to record the child’s journey are kept up to date and provide meaningful plans for staff to follow. There is robust management oversight which includes follow-up actions and learning evidenced throughout the records.

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The effectiveness of leaders and managers: outstanding

Leaders and managers are committed to ensuring the best possible outcomes for the children in their care and this includes transitions to adulthood. They appropriately challenge other agencies and local authorities if they feel there are delays or gaps in services.

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The effectiveness of leaders and managers: outstanding

No requirements or recommendations have been raised at this inspection. Inspection report for children’s home: 2527312 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2527312 7

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Stacey Pellow, Social Care Inspector Inspection report for children’s home: 2527312 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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