Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report for children’s home: 2527312 1 Registered provider: One To One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to care for two children with emotional and social needs. At the time of the inspection, two children were living in this home.

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Information about this children’s home

There is a suitably qualified and experienced manager.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2527312 2

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Inspection date Inspection type Inspection judgement

25/05/2022 Full Outstanding 14/02/2022 Interim Improved effectiveness 20/07/2021 Full Requires improvement to be good 29/10/2019 Full Requires improvement to be good Inspection report for children’s home: 2527312 3

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outstanding

The children who live in this home are making exceptional progress. Their outcomes have significantly improved since living in this home. The children feel that they belong here, and they very much trust the adults who care for them. The tremendous progress that they have both made is as a direct result, not only of the skills, knowledge and experience of the staff, but also of their impressive hard work and commitment to the children.

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outstanding

Both children were happy to talk to the inspector about their experiences in this home. One child said that they very much like living here. They said, ‘It is so good, and I really like my bedroom.’ Another child said, ‘The team are so amazing. Ever since day one they have supported me every single step of the way. They are honest with me, and they really help me to be a better person.’

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outstanding

One child’s social worker said, ‘This home is fantastic, the best with which I have worked. The staff are real about life; they really want to develop the children and to help them to make substantial progress. They are so enthusiastic about the work they do. The change in the children is incredible.’

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outstanding

The children in this home receive exceptional levels of care. They both have positive routines and boundaries in place. This reassures the children that they are loved and cared about. This plays an important part in the children making progress in all areas of their lives.

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outstanding

Children benefit from having a stable and nurturing staff team, who have cared for them consistently. Staff work hard to build positive and trusting relationships with the children. Children develop a positive outlook on life, and they work hard to do their best. One child spoke about the positive impact that staff have had on him. They said that when he first moved to this home, he felt incredibly sad and unhappy about his life. He said that staff had worked hard to support him, and that he now feels much better about himself because of this.

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outstanding

Staff are respectful and they value the children, their views, and their identity. Through listening to the child, they have adapted the support that they provide to them. This has included asking the children for their views on family time, activities, and school. Staff have supported the children very effectively in making progress with their education and developing independence skills. This important level of support helps children to feel safe, loved, and well cared for.

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outstanding

The children have made exceptional progress since being in this home. One child has completed his GCSE exams, is attending college, and has a part-time job. He is working towards his goals for increased independence, with support from the staff. Inspection report for children’s home: 2527312 4 Another child has regular attendance at school and is making very good progress. Children’s additional needs are met to a high standard.

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outstanding

The children talk to staff openly when they are worried about something. They are learning strategies to cope with any difficulties in life. Staff talk to children and have open conversations with them about any worries. The team work well together so that they can provide children with important levels of consistent care.

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outstanding

Staff support children to lead a healthy lifestyle. They encourage them to be involved in preparing healthy meals and to be active in the local area. The children have access to activities in the community that are in line with their interests. They enjoyed a recent holiday together with staff.

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outstanding

Staff support children to attend meetings that are held about them. Staff help children to express their views and advocate strongly for them when this is needed. Staff strongly supported one child to challenge the plans that were being made about his future.

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outstanding

The home environment is clean and well maintained. It has a homely feel that enables children to feel relaxed. Staff have helped children to redecorate their bedrooms, which are personalised to their tastes. The children are very proud of their bedrooms.

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outstanding

There is regular communication between the staff and other professionals. The home has developed strong working relationships with professionals. This means that there is a team around each child who are all working together to support them, and that children feel safe and happy in this home.

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outstanding

Children are kept safe in this home. Safeguarding risks have significantly reduced since the last inspection. There are very few significant incidents, and it has not been necessary to use any physical interventions to keep children safe. The manager and staff work hard to tackle any risks that children are experiencing so that children can learn from them. They provide both children with a high level of support and commitment that helps to reduce any risks to them. Staff worked hard to build positive relationships with both children. This means that they know the children very well and understand how to keep them safe. Staff and managers work in a preventative way to help to ensure that risks are managed well and, whenever possible, are identified early so that action can be taken to prevent them from escalating.

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outstanding

When safeguarding concerns are identified they are reported promptly. There is good communication between staff and social workers; this helps to keep children safe. Staff talk to the children openly about any worries for their safety and respond sensitively to information children share with them They develop plans together with the children to keep them safe. Inspection report for children’s home: 2527312 5 There is good communication between staff and professionals, who receive regular updates about children. When any incidents that may present a risk to a child’s welfare do occur, and these are few in number, there is prompt communication with other relevant agencies to ensure that they are informed and to resolve any issues that need to be addressed for the child. When a concern was raised about a member of staff, this was investigated thoroughly.

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outstanding

Risk assessments are clear and thorough. Managers have a good understanding of risk and how to keep children safe. Health and safety records are well maintained. When window restrictors were discussed as part of this inspection, the manager identified that these are no longer required and they were removed.

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The effectiveness of leaders and managers: outstanding

The experiences and findings from this inspection have been built on the strong, positive outcome from the previous inspection. This is a home that continues to find new ways to improve, to make things even better for the children. The manager of this home also manages a second home, and she ensures she effectively manages both homes giving them her time and attention.

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The effectiveness of leaders and managers: outstanding

The manager knows the children very well. She has developed a strong and caring relationship with both children. She spoke positively about the children and has high aspirations for their futures. The manager is regularly involved in the day-to-day care arrangements for the children. A child told the inspector the manager was the first person he met from the home and that she very much made him feel that she wanted him to live in the home and that she cared about him.

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The effectiveness of leaders and managers: outstanding

The manager is suitably experienced and qualified. There is a stable group of staff in this home who have worked consistently with the children. Staff spoke positively about the manager, saying that they receive good levels of support and training. This helps staff to improve their practice and skills, meaning that children receive a consistent level of support from staff.

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The effectiveness of leaders and managers: outstanding

Leaders and managers use relevant research to improve the experiences of children. A detailed plan was produced around one child’s additional needs. This plan was individual to him and the way that it was written very much held him in mind. The manager has identified current research and good practice that is relevant to the home and has explored this with staff. The manager has also shared this knowledge with others at managers’ forums and meetings in other homes.

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The effectiveness of leaders and managers: outstanding

The manager works in partnership with people who are important to the children. She has regular contact with social workers and other professionals. There is clear evidence of managers working in partnership with the local authority to develop agreed plans for children. There is good management oversight within the home’s Inspection report for children’s home: 2527312 6 documentation. Monitoring and review systems are in place to make continuous improvements so that there are positive levels of reflection and learning. Inspection report for children’s home: 2527312 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2527312 8

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Sarah Sheffield, Social Care Inspector Inspection report for children’s home: 2527312 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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