Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report for children’s home: 2527312 1 Registered provider: One to One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for up to two children who may have experienced behavioural and/or emotional difficulties.

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Information about this children’s home

Since the last full inspection, another manager has been registered to run the home from within the organisation.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 14 February 2022

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outstanding

Overall judgement at last inspection: improved effectiveness

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2527312 2

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Inspection date Inspection type Inspection judgement

14/02/2022 Interim Improved effectiveness 20/07/2021 Full Requires improvement to be good 29/10/2019 Full Requires improvement to be good Inspection report for children’s home: 2527312 3

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outstanding

The children who live in the home are making exceptional progress in key areas of their lives. Their outcomes have improved significantly because of the excellent quality of care provided by the manager and staff. Feedback from the children’s social workers is overwhelmingly positive. The manager and staff consistently carry out the ethos of the home’s statement of purpose to a high standard. The children receive help from this approach. They are confident, outward-looking children who have fun and join in community activities. Children happily talked with the inspector about activities they enjoy.

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outstanding

Children know that they belong and told the inspector that they trust those around them. They regularly attend school and take part in activities and sport. The manager and staff make sure that children are experiencing a full childhood. The manager follows up staff learning about what works for each child in team meetings and supervision to build on the open and loving environment that exists for the children.

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outstanding

One child has gained considerable confidence and enjoyment of life since living in the home. He no longer requires medication to sleep at night because staff have created a stable, bedtime routine. The child’s health has improved as staff use research-informed practice to reduce the physical symptoms of his anxiety.

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outstanding

The other child, who has only recently come to live in the home, is making progress which, according to his social worker, is ‘nothing short of remarkable’. The child has gained confidence in his appearance because of the staff’s kind and creative approaches. For example, staff have involved the child in making healthy choices at mealtimes. Staff have talked to the child’s school to make sure that there is a common approach to his diet. The child proudly showed the inspector his recipe book, which includes photos and descriptions of the cakes that he has created. The child’s attainment at school has improved and he wants to get involved in the local community.

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outstanding

Staff enable the children to make use of the whole house. There are individual activity areas downstairs and in the garden which meet the different ages and interests of both boys. Staff manage to make each child’s bedroom homely and inviting, while adapting the furnishings in one room to meet the needs of one child’s high-risk behaviours.

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outstanding

One child regularly sees family members. They have visited the home. The other child has written to his siblings. Staff work closely with the child and other professionals to create a memory file to help him make sense of his childhood. Inspection report for children’s home: 2527312 4

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outstanding

The highly trained manager and staff tackle any risks that the children are experiencing in a consistently effective manner. There are few significant safeguarding incidents and no recent incidents of restraint. For example, the manager responded quickly and fully to a safeguarding incident when staff found that one child had a lighter in his bedroom. Leaders and managers undertook a full organisational review of the incident to make sure that they can safely manage this risk. They provided feedback including learning to all staff. The manager involved other agencies to independently review the home’s fire risk assessment.

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outstanding

The manager and staff are exceptionally creative in their management of risk. They have addressed one child’s risk-taking behaviours by providing him with other outlets in the home to meet those behaviours. For example, the child has a history of dismantling electrical appliances, so staff have created a workshop where he can examine circuit boards with the support of staff.

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outstanding

Children have a strong sense of safety and trust the staff to create plans to keep them safe. The manager has access to internal expert advice that’s supports her to enable staff to manage one child’s behaviour in a way that helps to keep him and others safe. This has improved the child’s relationship with staff and enabled another child to come and live in the home.

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The effectiveness of leaders and managers: outstanding

The manager has high aspirations for the children and staff in the home. She leads by example and encourages children and staff to meet their full potential. The manager recognises the strengths and weaknesses of staff’s practice. Leaders and the manager provide an exceptional level of support and positivity to create a team of highly trained and knowledgeable staff who know and love the children they care for, and this is reflected in the quality of the care that the children receive.

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The effectiveness of leaders and managers: outstanding

The manager has high expectations of staff’s knowledge and understanding of the children’s needs and how to meet them. One child is very complex and has received several diagnoses. The manager supports the staff with relevant training and supervision to make sure that their practice can adapt to meet the child’s needs and lives up to her high expectations. This provides the child with stability and gives him the best chance of achieving important goals in his life. External professionals have commented on the staff’s exemplary professionalism in caring for the children.

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The effectiveness of leaders and managers: outstanding

The manager and staff keep their focus on the progress and well-being of the children. When a child left the home recently, the manager reviewed the circumstances around the original placement with the local authority. This led to leaders and the manager updating the home’s referral process to make sure better information is sought from other agencies. Staff have now welcomed a second child into the home, and the home meets both children’s care planning needs. Inspection report for children’s home: 2527312 5 Staff introduced the second child in a planned and sensitive way. He came for dinner with a family member to meet the other child and staff before moving in and this helped him to prepare for his move and to settle well..

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The effectiveness of leaders and managers: outstanding

The manager continuously monitors the children’s patterns of behaviour and adjusts their care plans to provide high standards of care to the children.

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The effectiveness of leaders and managers: outstanding

The manager and staff use research-informed practice to meet the children’s needs effectively. The manager and staff have clearly put recent training into practice in the home. Staff understand how to approach conversations with the children about risk and how to reduce those risks, for example how to speak to children about the risks of fire setting. Inspection report for children’s home: 2527312 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2527312 7

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Children’s home details

Registered provider: One to One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Justine Hosking, Social Care Inspector Inspection report for children’s home: 2527312 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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