Children's home run by Tulip Care Two Limited in Redbridge

Inspection report for children’s home: SC411832 1 SC411832

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Registered provider: Tulip Care Two Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care and accommodation for up to four children of the same gender who experience social and emotional difficulties. There is an independent special day school on the same site. The inspector only inspected the social care provision on this site.

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Information about this children’s home

At the time of the inspection, two children were living at the home.

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Information about this children’s home

The home reopened in October 2022, having not been operational since November 2021. The current manager registered with Ofsted in April 2024.

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Information about this children’s home

This inspection took place in response to concerns raised in safeguarding notifications and a complaint from a child who previously lived at the home. This allegation is subject to police investigation.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 7 September 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC411832 2

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Inspection date Inspection type Inspection judgement

07/09/2023 Full Good 03/12/2019 Full Good 12/03/2019 Interim Not judged 09/01/2019 Interim Not judged Inspection report for children’s home: SC411832 3

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Overall experiences and progress of children and young people: good

Children live in a home that is cosy and maintained to a high standard. The home offers children a large and spacious environment for them to explore and have space for themselves. Children have access to a ‘chill out’ room, with several resources such as books and games available. Children are encouraged to contribute to the decoration of the home, including having opportunities to display artwork. This gives children a sense of belonging.

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Overall experiences and progress of children and young people: good

Children’s health needs are prioritised. All children have been admitted into the home following a hospital admission. Children receive regular therapeutic support from the in-house therapists. Children understand and express emotions in healthy ways through support, and they develop crucial emotional skills. This nurturing approach fosters resilience and self-awareness. Leaders and the registered manager advocate for the children to ensure that their mental health needs are met. This includes making referrals for specialist services.

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Overall experiences and progress of children and young people: good

Children rapidly develop nurturing relationships with staff. Leaders and the registered manager thoroughly plan children’s moves into the home. This includes the registered manager visiting the child in hospital. They assess the children’s vulnerabilities and presenting risks.

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Overall experiences and progress of children and young people: good

Key-work sessions provide children with vital learning, foster growth, spark curiosity and build confidence. House meetings are regular. These sessions captivate children’s attention, making discussions fun and effective. Staff actively seek and listen to children’s desires and perspectives. They consistently engage with children to understand their thoughts and hopes. Children are encouraged with an opportunity to provide feedback of their care by completing a form called ‘your voice’ every month. This ongoing process ensures that each child’s unique voice is heard and valued.

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Overall experiences and progress of children and young people: good

The cultural needs of children are promoted, and events such as Eid and Christmas are celebrated. However, staff do not routinely provide an opportunity for children to actively shape their experiences by guiding staff in activity planning that can reduce idle time and foster creativity and inclusivity.

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Overall experiences and progress of children and young people: good

Children’s education needs are promoted. Leaders and the registered manager work well with the virtual school headteachers to support children’s education needs. Children with additional learning needs are supported by the registered manager, who champions their needs and rights. Children who are not in mainstream education can access the provider’s independent school on site, which offers an alternative learning path for children with diverse needs. Inspection report for children’s home: SC411832 4

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How well children and young people are helped and protected: good

Children are safe in the home. Children’s behaviours are well understood by leaders and the registered manager. This knowledge enables them to reduce risk effectively, both for the children themselves and any potential hazards.

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How well children and young people are helped and protected: good

Leaders and the registered manager promote a therapeutic approach and use de- escalation strategies to help children safely manage their emotions.

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How well children and young people are helped and protected: good

Leaders and the registered manager understand the plans for the children. Children who are subject to a deprivation of liberty order (DLO) are well supported. The registered manager ensures that staff understand the details of the orders and the risks associated with them. Staff also receive additional training in understanding what a DLO is.

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How well children and young people are helped and protected: good

Staff follow the organisation’s missing-from-home protocol when a child goes missing from the home. They promptly report any child who has gone missing to key professionals, such as the police and social workers. Children are encouraged to engage in debriefs on their return home to identify any potential risks.

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How well children and young people are helped and protected: good

Medication is administered safely, and staff seek professional advice if a child is regularly refusing their medication. The registered manager ensures that there is oversight and clear recordings of medication.

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The effectiveness of leaders and managers: good

The registered manager manages the home with close support from the service manager and responsible individual. Leaders regularly visit. They promote a nurturing ethos in the home, guiding staff practice and consistency in care and reinforcing the supportive atmosphere that children experience.

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The effectiveness of leaders and managers: good

Leaders and the registered manager have high aspirations for children. The registered manager is passionate about providing a therapeutic environment for children.

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The effectiveness of leaders and managers: good

Staff feel well supported by the leadership team, which is available and approachable. Leaders and the registered manager use supervision diligently to monitor performance, providing timely feedback. This systematic approach ensures that standards of care are adhered to.

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The effectiveness of leaders and managers: good

Staff receive a good induction and access to various training courses to support their continuous professional development. Safer recruitment checks for new members of staff are thorough. This meticulous approach demonstrates the suitability of staff. However, not all staff are familiar and confident with whistle-blowing policies provided in the home. Inspection report for children’s home: SC411832 5 Professionals report robust and seamless communication from the service manager and the registered manager. The quality of recording and reporting is recognised and praised by the professional network. However, professionals report that there is more of a visible management presence and less staff during visits to the home. Staff employed are not readily equipped to manage the high complex needs of the children in the home. As a result, this leads to rapid turnover in staffing following incidents, and there is a demand on the registered manager and the use of bank or

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The effectiveness of leaders and managers: good

When allegations are raised against a member of staff, leaders promptly inform the local authority designated officer (LADO). A complaint was received that raised concerns about the conduct and behaviour of a member of staff. At this inspection, leaders and the registered manager have acted immediately to the concerns and investigated in accordance with safeguarding procedures, to ensure that all appropriate measures are actioned. The LADO has not raised any concerns regarding leadership’s management of allegations.

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The effectiveness of leaders and managers: good

Leaders and the registered manager ensure that children’s progress is captured in team meetings. The service manager and registered manager identify skill gaps and propose targeted training in these sessions. As a result, this approach refines childcare practices, elevating service quality. Staff’s collaborative efforts ensure that children receive optimal care. Staff regularly attend courses to improve their knowledge of working with children. They are enrolled in courses to gain the necessary qualifications and skills. Inspection report for children’s home: SC411832 6

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Recommendations

 The registered person should ensure that children are offered a wide range of activities, both inside and outside of the home. Staff should ensure that children contribute to the planning of activities regarding children’s interest and hobbies. They should support children to take part in school trips, clubs, volunteering and leisure activities. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 31, paragraph 6.5)  The registered person should ensure that the home has sufficient trained staff to meet the needs of all children in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 51, paragraph 10.1)  The registered person should ensure that staff are familiar with the home’s internal whistle-blowing procedures through the induction process. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC411832 7

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Children’s home details

Registered provider: Tulip Care Two Limited

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Children’s home details

Registered provider address: 19-20 Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD

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Inspector

Jade Nelson, Social Care Inspector Inspection report for children’s home: SC411832 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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