Children's home run by HAVEN CARE GROUP LIMITED

Inspection report for children’s home: 2598462 1 Registered provider: Haven Care Group Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned. It is registered to provide care for up to two children with learning disabilities.

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Information about this children’s home

The manager is registered with Ofsted and is suitably qualified.

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Information about this children’s home

At the time of this inspection, two children were living at the home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2598462 2

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Inspection date Inspection type Inspection judgement

05/03/2024 Full Good 23/11/2022 Full Good 28/09/2021 Full Good Inspection report for children’s home: 2598462 3

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Overall experiences and progress of children and young people: outstanding

Children receive exceptional care from a dedicated workforce. Staff pride themselves on how well they know each child. A model of care based on playfulness and empathy builds the foundations of trusting attachments between children and adults. This has resulted in phenomenal stability for children.

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Overall experiences and progress of children and young people: outstanding

The quality of care and support provided to children is outstanding. Children live in a large, well-decorated and comfortable home, with a strong family feel. Children have chosen how to decorate their bedrooms to reflect their personalities and wishes. This has added to their sense of belonging.

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Overall experiences and progress of children and young people: outstanding

Children make exceptional progress in relation to their education. Children who have had long periods out of education are now attending and making outstanding progress. There are excellent systems in place to review the progress that children make in education. Effective partnership working supports children to achieve their full potential.

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Overall experiences and progress of children and young people: outstanding

Staff have high aspirations for children. They support children to develop age- appropriate life skills to prepare them for adulthood. The nature and extent of their learning disabilities are well understood by staff. This enables staff to set realistic but also challenging goals for each child. Transition planning is excellent. The home is commended by adult social care professionals involved in such processes. This highly effective care planning ensures that children have the very best start to adulthood.

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Overall experiences and progress of children and young people: outstanding

Children receive help to improve their health. Staff use research-informed practice, and the expertise of others, to access the best healthcare in a strong and confident manner. When they are concerned about delays, and the impact on children, they are strong advocates who challenge others to do better. For one child, this tenacity has resulted in the organisation funding a private assessment to assist the diagnosis process. This will make an exceptional difference to the child’s life and ensure that they will be able to access appropriate support and resources.

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Overall experiences and progress of children and young people: outstanding

Feedback from partner agencies is remarkable. There are excellent working relationships between staff, professionals and families. Placing authorities praise staff for their care of children. Children’s relatives are thrilled with their children’s care and progress. A parent said, ‘Staff are incredible, they have helped me as much as they’ve helped him. The progress he has made is amazing, he’s like a different child.’

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Overall experiences and progress of children and young people: outstanding

Staff are aspirational for the children. They want them to take part in society and experience new things. Therefore, staff seek opportunities for the children that will allow them to do this. Staff comment that children often ‘exceed expectations’. Children achieve this through staff’s encouragement and support. Trying new activities enhances children’s life experiences. Furthermore, it helps to boost their confidence. Inspection report for children’s home: 2598462 4

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How well children and young people are helped and protected: outstanding

The staff work hard to ensure that children are safe. The quality of risk assessments and behaviour support plans is excellent. They reflect the risks and vulnerabilities of each child. Wherever possible, children are supported to take safe and appropriate risks in line with their care plans and developmental needs. Over time, this has resulted in a reduction of behaviour that challenges.

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How well children and young people are helped and protected: outstanding

Children are well cared for and loved by staff who are sensitive to their needs. Secure relationships help children to regulate their emotions. As a result, incidents have reduced in frequency and duration. The staff set good behavioural boundaries, and there is no need for behavioural consequences as staff focus on rewards and praise.

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How well children and young people are helped and protected: outstanding

Staff receive a broad range of good-quality training in safeguarding matters. There is excellent communication with safeguarding partners in the placing authorities. Leaders are acutely aware of the additional safeguarding vulnerabilities for disabled children and what those inherent risk factors may look like.

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How well children and young people are helped and protected: outstanding

Learning from research is a strength of the leadership team and is shared throughout the service through discussions, supervision sessions, team meetings, handovers and upskilling exercises. Staff understand the importance of an open safeguarding culture. As a result, they know how to recognise, report and act on any safeguarding concerns that they may have.

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How well children and young people are helped and protected: outstanding

Children who live in the home do not go missing and are not deemed to be at risk of exploitation. Staff ensure that children understand their vulnerabilities and how to stay safe. Staff maintain their safeguarding training in these areas and remain alert to possible risk factors for children in their care. As children prepare to enter adulthood, staff work tirelessly to ensure that they are as safe as possible.

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How well children and young people are helped and protected: outstanding

Children say they feel safe. Staff have developed warm and nurturing relationships with them. This enables children to feel safe and secure. Staff provide good emotional support to children. This means that children can discuss their fears and anxieties.

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The effectiveness of leaders and managers: outstanding

The highly competent and experienced manager is resourceful and enthusiastic. She takes enormous pride in the children and the staff team. The manager leads by example, spending quality time with the children and working closely with the staff. She is incredibly insightful in her understanding of the children’s needs and uses this understanding to guide and inform practice. Her aspirational attitude and commitment filter down to children, which inspires them to achieve the best possible outcomes.

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The effectiveness of leaders and managers: outstanding

Managers know their strengths. A wealth of evidence is available to support sustained improvement for the children during this inspection period. This covers all areas of their development, including better healthcare, exceptional educational progress and more social opportunities than before. Children flourish because they are treated as children Inspection report for children’s home: 2598462 5 first and foremost, despite their challenges. The manager does not take credit for such impressive progress, emphasising to the inspector that this cannot be done alone and is thanks to her excellent team.

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The effectiveness of leaders and managers: outstanding

The manager is influential and highly respected. Feedback from partner agencies is unanimously positive. External professionals are very positive about the care and support provided for children. One professional said, ‘They are absolutely amazing. I can’t help bragging about all of his progress, it’s incredible!’ Professionals spoke about the progress that children make, and the collaborative work staff engage in. This ensures that staff provide a consistent and proactive response for children.

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The effectiveness of leaders and managers: outstanding

The staff feel highly valued. The manager recognises their unquestionable commitment to the children through little gestures of appreciation. This works very well. The manager receives exceptional support from an enthusiastic and motivated staff team.

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The effectiveness of leaders and managers: outstanding

The manager has exceptional working processes alongside quality assurance mechanisms. The manager’s oversight of the home allows all information to remain up to date. If needed, the manager will chase local authorities for information. Equally, she will advocate for the children with external professionals to promote their needs and wishes. All this work enables the team of staff to have all they need to provide optimal care for the children and promote excellent outcomes.

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The effectiveness of leaders and managers: outstanding

Staff feel supported by the management team. They receive regular, good-quality supervision and yearly appraisals. Staff are supported to develop in their roles through robust mentoring and bespoke training, which equips them with the skills they need to meet children’s individual needs. One staff member said, ‘She is the most supportive manager and I definitely feel part of a family home.’ Inspection report for children’s home: 2598462 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2598462 7

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Children’s home details

Registered provider address: Haven Care Group, Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

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Inspector

Zoey Lee, Social Care Inspector Inspection report for children’s home: 2598462 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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