Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children's home: 2737844 1 Registered provider: Coastal Quality Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. The home is registered to care for up to one child who has social and emotional difficulties.

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Information about this children's home

The home and manager registered with Ofsted in July 2023.

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Information about this children's home

At the time of this inspection, one child was living at the home. The child was spoken to by the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 February 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2737844 2

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Inspection date Inspection type Inspection judgement

21/02/2024 Full Good Inspection report for children's home: 2737844 3

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Overall experiences and progress of children and young people: good

The same child has lived at the home since the last inspection. The child continues to make good progress in all aspects of their life. Staff show the child that they care by prioritising spending time with the child. They listen to and respond effectively to the child’s views, wishes and feelings. This supports the child to feel safe, secure and cared for.

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Overall experiences and progress of children and young people: good

The manager and staff provide the child with individualised care and share positive and caring relationships with the child based on mutual respect. The child’s plans are understood and followed by a consistent staff team. This ensures that the child receives consistent care.

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Overall experiences and progress of children and young people: good

Staff prioritise the child’s health and well-being and encourage them to attend routine health appointments. Although the child does not engage in one to one therapy sessions, the manager liaises and provides regular reports to an external therapist. The therapist reviews the progress of the child and shares ideas, strategies and new ways of working with the child to overcome any issues. This ensures that the child’s health and emotional health needs are met.

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Overall experiences and progress of children and young people: good

The manager and staff understand the importance of the child achieving well in education. The manager advocated for the child to access an external tutoring provision so that that the child could sit their exams with a view to starting college in their chosen subject area in September 2024. This supports the child to achieve their goals and aspirations for the future.

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Overall experiences and progress of children and young people: good

Staff support the child to see their family and friends. Staff have good relationships with the child’s family members and their friends’ parents. This helps the child to maintain relationships with the people who are important to them and maintain a sense of identity.

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Overall experiences and progress of children and young people: good

The home is decorated and furnished to a good standard. The child likes their home and takes pride in it. The child lives in a happy, safe, and relaxed home where staff treat them with dignity and respect.

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How well children and young people are helped and protected: good

The child feels safe living in the home. The child’s risk management plans are detailed and staff understand the child’s vulnerabilities. This helps the staff to provide care and guidance to support the child effectively to regulate their emotions in a way that the child prefers.

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How well children and young people are helped and protected: good

Staff are trained in issues such as child exploitation, online safety, trauma and attachment and safeguarding. This supports staff to manage the child’s risks and Inspection report for children's home: 2737844 4 vulnerabilities effectively.

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How well children and young people are helped and protected: good

Safeguarding incidents and allegations are low and are managed well. The manager takes appropriate action and communicates effectively with other professionals to ensure that the child remains safe living in the home. However, the manager failed to notify Ofsted of an allegation. This means that the regulator did not have sufficient oversight and scrutiny of the incident.

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How well children and young people are helped and protected: good

Staff prioritise techniques to verbally de-escalate incidents and only use physical intervention as a last resort were necessary and proportionate to keep everyone safe. On one occasion the child had to be held by staff. The manager evaluates staff practice and has good oversight of physical interventions.

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How well children and young people are helped and protected: good

Due to the positive relationships staff have built with the child, the child does not go missing from home. The child shared that they had an excellent holiday to Spain, recently with two staff to celebrate their birthday.

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How well children and young people are helped and protected: good

Two consequences have been given to the child to help support them to change their behaviours. However, the manager does not ensure that consequences are written up appropriately or that the staff and child are spoken to and able to reflect on the consequence, it’s effectiveness and to consider whether it is restorative in nature.

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The effectiveness of leaders and managers: good

The manager is experienced and holds relevant qualifications and knowledge to manage the home effectively. The manager has effective monitoring tools in place to monitor the quality of care provided to the child. As a result, any shortfalls are addressed swiftly.

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The effectiveness of leaders and managers: good

Staff speak very highly of the manager. One member of staff shared, ‘[name of manager] as a manager is one of the best that I have worked under, always ready to help out the staff and pitch in when needed. He's also my mentor, I honestly wouldn't be where I am today without his guidance.’

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The effectiveness of leaders and managers: good

The majority of staff have worked in the home from when it first opened. New staff employed have been assessed to work safely in the home. New staff receive a thorough induction and shadowing period prior to working in the home. On completion of their probationary period staff are enrolled onto a suitable qualification.

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The effectiveness of leaders and managers: good

Team meetings take place regularly. The manager and staff discuss the child and reflect on practice. The management team do not incorporate research to inform staff Practice. This would further support the development of the staff team to ensure that they continue to provide good quality care that meets the child’s needs.

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The effectiveness of leaders and managers: good

The manager and staff receive regular supervision in line with the statement of purpose. They use this time well to reflect on their practice and the needs of the child. Staff say that they feel valued and supported by the management team. Inspection report for children's home: 2737844 5 The manager has reviewed the quality of care provided to the child, the impact of this and the experiences of the child living in the home. However, the manager has missed an opportunity to inform the review and develop the service further due to not gathering feedback from professionals, the child and staff about the service provided. Inspection report for children's home: 2737844 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and 8 September 2024 Inspection report for children's home: 2737844 7 within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

Specifically, the registered person must ensure that consequences are recorded in line with the regulation.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there;. (Regulation 40 (4)(c)) 8 September 2024

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Recommendations

 The registered person should ensure that they lead a team which provides high quality care for the child living in the home, taking into account research to enhance staff's practice. ('Guide to the Children's Homes Regulations, including the quality standards', page 52, paragraph 10.4)  The registered person should ensure that they undertake a review that focuses on the quality of the care provided by the home, the experiences of children living there and the impact the care is having on outcomes and improvements for the children. The registered person should obtain feedback from relevant stakeholders to inform the review. ('Guide to the Children's Homes Regulations, including the quality standards', page 64, paragraph 15.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2737844 8

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Premier House, Premier Way, Staining, Poulton-le- Fylde, Lancashire FY6 8JP

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Inspector

Julie Elder, Social Care Inspector Inspection report for children's home: 2737844 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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