Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children's home: 2737844 1 Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

A private provider operates this children’s home. The home provides care for one child who may be experiencing social and emotional difficulties.

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Information about this children's home

The home and manager registered with Ofsted in July 2023.

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Information about this children's home

One child was living in the home at the time of this inspection, and they were spoken to by the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2737844 2

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Overall experiences and progress of children and young people: good

The child has lived at the home since it was registered and is happy and settled. The child said that they like the staff and that they ‘are here because they want to be here, not because it’s a job’.

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Overall experiences and progress of children and young people: good

The staff build nurturing relationships with the child and understand their individual needs. This supports the child to make good progress and experience stability.

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Overall experiences and progress of children and young people: good

Staff help the child to learn valuable life skills that they will need in the future. This has helped the child to successfully secure a part-time job in the local community. This has given the child more confidence about their future.

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Overall experiences and progress of children and young people: good

The child’s physical and emotional well-being is supported well by the staff and manager. Therapeutic support is provided to the child and staff team when required. This helps staff to provide effective day-to-day care.

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Overall experiences and progress of children and young people: good

The child enjoys a range of activities and plays for a local football team. During the inspection, the child was planning a holiday abroad for the summer.

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Overall experiences and progress of children and young people: good

The child did not have an identified education provision when they moved into the home. However, the manager and staff team have worked diligently to ensure that the child now attends an appropriate alternative education provision. As a result, the child is now making progress and has aspirations to go to college and work in the care industry.

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Overall experiences and progress of children and young people: good

The atmosphere in the home is warm and welcoming, with a homely feel. Thought has been given to making sure the child feels safe and at ease.

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How well children and young people are helped and protected: good

The child feels safe and supported living at the home. When the child feels worried, they can talk to staff openly. Staff provide good means of support and guidance to help the child understand risk through regular conversations. This supports the child to become increasingly safe.

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How well children and young people are helped and protected: good

Good-quality risk assessments provide clear strategies for staff to follow to manage any risks. Staff have a good understanding of their roles and responsibilities to ensure the child is safe. The child has had a significant reduction in missing-from- home incidents.

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How well children and young people are helped and protected: good

The recruitment processes in place are not sufficiently robust. For one new member of staff, overseas checks were not completed, despite the member of staff previously living abroad for a number of years. This shortfall was addressed during Inspection report for children’s home: 2737844 3 the inspection, and overseas checks are now added to the recruitment process for new staff.

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How well children and young people are helped and protected: good

Health and safety checks are regularly completed and are effective. This ensures that the home is a safe environment.

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How well children and young people are helped and protected: good

Staff implement clear and consistent boundaries. The child responds positively to these. Consequently, there has not been a need to use physical intervention to support the child or manage incidents.

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The effectiveness of leaders and managers: good

The home is effectively managed. The manager is child-centred and motivated. The child and staff said that they find the manager to be approachable, visible and supportive.

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The effectiveness of leaders and managers: good

The manager has a clear understanding of the child’s needs and how staff work to meet them. Effective monitoring means that the child is supported to reach their individual goals. The records held in the home are completed to a high standard and show a clear picture of the child’s achievements.

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The effectiveness of leaders and managers: good

Feedback from external professionals is positive, commending the good working relationships and strong communication with the manager and staff.

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The effectiveness of leaders and managers: good

Staff feel fully supported by managers and leaders. They receive regular supervision, which is reflective. Regular team meetings provide a forum for staff and managers to reflect on practice and share new ideas. This creates a supportive and nurturing working environment.

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The effectiveness of leaders and managers: good

Staff receive good levels of training relevant to the needs of children. This helps to enhance their knowledge and skills. The provider has plans in place to extend some training to children to help expand their learning about issues such as knife crime and substance misuse.

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The effectiveness of leaders and managers: good

The manager collaborates with other professionals regularly to ensure that the child’s needs are met. The manager is a strong advocate for the child. The manager will challenge when external parties do not fulfil their duties and has been persistent to ensure that the child’s right to education is fulfilled.

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The effectiveness of leaders and managers: good

All staff currently working in the home, including the registered manager and responsible individual, are male. Consideration needs to be given to the gender balance in the team to ensure that children have contact with positive female role models.

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The effectiveness of leaders and managers: good

When a member of staff used derogatory language in front of the child, this was not reported by staff or addressed or challenged by managers in a timely manner. This Inspection report for children’s home: 2737844 4 does not demonstrate that the manager and staff take timely action to ensure that children are treated with the dignity and respect that they deserve.

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The effectiveness of leaders and managers: good

The manager has completed their report regarding the quality of care provided to children; however, it does not include feedback from children or professionals. This is a missed opportunity to seek the views of others. Inspection report for children’s home: 2737844 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults. (Regulation 11 1(1)(i)(ii)(iii)).

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Requirement Due date

In particular, staff must use appropriate and polite language when talking to children, and leaders and managers must address this poor practice when it happens. 1 May 2024

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Recommendations

 The registered person should ensure that when completing their Regulation 45 review, they obtain feedback from relevant stakeholders to inform the review. ('Guide to the Children's Homes Regulations, including the quality standards', page 64 paragraph 15.2)  The registered person should ensure that whenever possible, staff in day-to-day contact with children should include staff from the different gender groups. ('Guide to the Children's Homes Regulations, including the quality standards', page 54 paragraph 10.22)  The registered person should ensure that they maintain good employment practice. They must ensure that recruitment of staff safeguards children and minimises potential risks to them. ('Guide to the Children's Homes Regulations, including the quality standards', page 61 paragraph 13.1) Inspection report for children’s home: 2737844 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children’s home: 2737844 7

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Premier House, Premier Way, Staining, Poulton-le- Fylde, Lancashire FY6 8JP

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Inspector

Jessica Higginson, Social Care Inspector Inspection report for children’s home: 2737844 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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