Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC460973 1 SC460973 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to three children with a variety of complex needs, including special educational needs and/or disabilities.

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Information about this children’s home

The manager has been registered with Ofsted since November 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC460973 2

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Inspection date Inspection type Inspection judgement

21/03/2023 Full Good 15/12/2021 Full Good 21/10/2019 Full Good 13/08/2019 Full Inadequate Inspection report for children’s home: SC460973 3

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Overall experiences and progress of children and young people: good

At the time of the inspection, two children were living at the home. One child has moved out of the home since the last inspection.

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Overall experiences and progress of children and young people: good

Children benefit from a stable staff team who work hard to get to know them and who develop trusting relationships with them. Children said that they are happy living in the home and can speak to staff at any time should they need help.

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Overall experiences and progress of children and young people: good

Staff support children to develop and maintain important relationships. One child is now able to spend regular time with their family. This contributes positively to children’s identity and sense of self.

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Overall experiences and progress of children and young people: good

Children attend education, and the importance of education is instilled by the staff team. This has encouraged the children to attend school and helped them to develop a love of learning. The children do homework regularly. Tuition is arranged if children have difficulties with learning. When children are not in school, staff maintain their routine and structure by providing education at home.

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Overall experiences and progress of children and young people: good

Staff know the children well and recognise their complex and individual needs. The staff team regularly consult with the in-house psychologist from the clinical team to share information. This helps them to understand the children’s needs and supports them to overcome barriers when working with the children. It creates a reflective culture in the home and supports the development of practice that is tailored to children’s individual needs. As a result, the children are supported to overcome difficulties and are making progress in all aspects of their lives.

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Overall experiences and progress of children and young people: good

Children are supported by staff to attend all health appointments. This includes appointments at child and adolescent mental health services to review medication. As a result, their health is regularly reviewed and their physical, emotional and psychological health is promoted.

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Overall experiences and progress of children and young people: good

Children are supported to develop individual interests and hobbies. Children attend youth clubs, spend time with their friends and explore the local area. Staff have taken children on holiday, which has provided them with positive memories.

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Overall experiences and progress of children and young people: good

Children’s cultural needs are also promoted when living at the home. They attend hairdressers that meet their cultural needs and are regularly consulted with regarding matters related to their religious beliefs.

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Overall experiences and progress of children and young people: good

When children are ready to move on from the home, the manager ensures that there are robust transition plans in place to support them. The manager liaises with other professionals to identify plans that ensure that moving on is a positive experience. Inspection report for children’s home: SC460973 4

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How well children and young people are helped and protected: good

Risk management plans identify risks for children and include strategies for staff to follow. These plans are regularly reviewed by the manager and are updated when required. As a result, staff are well informed and know how to keep children safe.

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How well children and young people are helped and protected: good

When children have gone missing from the home, staff follow children’s plans and take prompt action to ensure they are safe. After children have returned to the home and settled, follow-up work is carried out so that they understand the potential risks. This has contributed to children feeling safe at the home, and there have not been any further missing-from-the-home incidents.

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How well children and young people are helped and protected: good

Staff respond quickly to children when new behaviours are displayed. They are skilful in identifying ways to support children and consult with a variety of professionals to meet their needs.

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How well children and young people are helped and protected: good

Staff recognised that one child’s behaviour in school was preventing them from learning and took prompt action to address this. Consequently, the child has developed a stronger relationship with education professionals and is engaging better with learning. Staff ensure that any progress for children is celebrated, and recognition is always given, as any good parent would.

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How well children and young people are helped and protected: good

Children living in the home do not always get along with each other, and there have been incidents between them. On one occasion, this included physical aggression. Staff respond quickly to incidents and carry out remedial work afterwards. The manager has implemented a support plan, and this work is currently ongoing to ensure that children are safe and well supported.

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How well children and young people are helped and protected: good

At the last inspection, staff were frequently using physical intervention as a form of behaviour management for one child. Alternative strategies to manage the child’s behaviour have been identified and staff have not needed to use physical intervention as a way of managing behaviour.

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How well children and young people are helped and protected: good

At the previous inspection, a requirement was made around the actions the manager should take following an allegation. There have not been any allegations made since the last inspection, and the manager has reviewed policies and delivered training to staff in order to improve practice.

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The effectiveness of leaders and managers: good

The home has an experienced manager in post. The manager is committed to children’s care and passionate about supporting them to make progress. They are genuinely proud of the children and have a strong, nurturing relationship with them.

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The effectiveness of leaders and managers: good

The manager is a strong, critical thinker and regularly considers how to improve the home and the skills of the staff team. They recognise that this will directly impact on the care that children receive. Inspection report for children’s home: SC460973 5 Team meetings are child-focused and include discussions about the challenges children face, as well as their achievements. The manager has recently introduced a piece of research about the teenager’s changing brain. They have directed the staff team to read this research so that they are able to deliver more attuned care to teenagers.

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The effectiveness of leaders and managers: good

The manager has effective monitoring systems in place to review children’s progress and the quality of care provided. They have developed their own processes and are meticulous in ensuring these are always implemented. They have strong organisational skills, and this is clear in the home’s records.

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The effectiveness of leaders and managers: good

There is a stable staff team. Staff feel very well supported by the manager and describe that they feel happy and valued at work. There has been some staff turnover but this has been managed in a way that has had minimal impact on children.

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The effectiveness of leaders and managers: good

There is a range of mandatory training that all staff have completed. The manager also provides training that is child-specific. Staff said that they had recently attended training around autism and that this had been influential in shaping their practice with children.

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The effectiveness of leaders and managers: good

The manager has strong relationships with other professionals who are involved in the children’s lives. The manager also actively challenges other agencies when important documents have not been received and service responses are ineffective. They recognise that this directly impacts on care planning for children.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC460973 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Charlotte Love, Social Care Inspector Inspection report for children’s home: SC460973 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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