Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC460973 1 SC460973 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care and accommodation for up to three children with a variety of complex needs, including learning disabilities.

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Information about this children’s home

The registered manager has been registered with Ofsted since November 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 15 December 2021

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC460973 2

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Inspection date Inspection type Inspection judgement

15/12/2021 Full Good 21/10/2019 Full Good 13/08/2019 Full Inadequate 04/03/2019 Interim Sustained effectiveness Inspection report for children's home: SC460973 3

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Overall experiences and progress of children and young people: good

At the time of the inspection, three children were living in the home. During the visit, the inspector observed staff to be caring and attentive to the needs of the children. Children told the inspector that they like living in the home and that they have good relationships with staff.

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Overall experiences and progress of children and young people: good

Children access education and are making good progress. Staff understand the importance of education. The manager advocates for the children and successfully challenges professionals to ensure that the required support is provided. This ensures that children receive the best possible learning support.

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Overall experiences and progress of children and young people: good

Staff support children to take part in a variety of activities suited to their interests. This has included bushcraft, public speaking, spending time with friends and attending local youth clubs. Activities encourage children to have fun and develop new skills.

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Overall experiences and progress of children and young people: good

Staff support children with their health and well-being. Children attend therapy sessions at a pace that is suited to them. In addition, staff seek specialist help to ensure that they understand the best strategies they should use when meeting children’s specific needs. This multiteam approach means that children’s needs are responded to effectively.

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Overall experiences and progress of children and young people: good

Children moving to the home are well supported. They are given the opportunity to visit the home and meet staff before they move in. This helps to reduce any anxieties and promotes new relationships. In addition, staff play an active role in supporting children who are moving out of the home.

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Overall experiences and progress of children and young people: good

The home is furnished and decorated to a good standard. There are plans for additional refurbishment work. The manager hopes to display more photos of the children enjoying activities and to create a vegetable garden. The environment encourages children to feel comfortable.

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How well children and young people are helped and protected: good

The manager completes detailed risk assessments and behaviour support plans for children. These enable staff to understand each child’s risks and vulnerabilities. Sometimes, children display behaviours that may present as a challenge for staff. The manager provides clear guidance in safety plans for staff to follow to keep children safe.

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How well children and young people are helped and protected: good

Physical intervention takes place only in the best interests of children. However, some records do not always include sufficient information about the measures used to avoid the need for restraint or the details of child’s behaviour leading to the use of the measure. This limits the opportunity for effective management oversight. Inspection report for children's home: SC460973 4 Allegations from children are not always managed well. The manager failed to ensure that an allegation of harm from a child was reported to the local authority designated officer and Ofsted. In addition, the manager failed to assess all the information to identify any learning. This practice does not reflect the expectation set by the home’s policy.

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How well children and young people are helped and protected: good

Staff understand children’s health needs and administer medication when required. On two occasions when there have been medication errors, staff sought appropriate advice from professionals and there was no impact on the child. In addition, the manager ensured that the staff member revisited medication training.

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How well children and young people are helped and protected: good

When children are unkind to each other, staff intervene to help children to understand how their behaviours affect others. The staff help children to understand their feelings and use suitable strategies to help children reflect. The details of potential bullying are recorded clearly to help identify patterns to understand the dynamics between children.

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How well children and young people are helped and protected: good

The manager ensures that people working at the home have their suitability checked. This helps to ensure that children receive care from adults who have been appropriately vetted.

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The effectiveness of leaders and managers: good

Since the last inspection, there has been a change in the day-to-day management of home. The new registered manager is ambitious and passionate about the care for children and the staff that she supports. Monitoring and review systems are effective and allow the manager to ensure that improvements are made to the care provided to children.

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The effectiveness of leaders and managers: good

Staff report that they have a very positive working relationship with the manager and feel well supported by her. The staff attend regular supervision and team meetings, where continual professional development and effective practice are discussed and promoted.

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The effectiveness of leaders and managers: good

The manager understands the importance of a skilled workforce. All staff are up to date with mandatory training. In addition, training has been sourced to help the staff understand the specific needs of the children. This ensures that staff understand their roles and responsibilities.

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The effectiveness of leaders and managers: good

The manager has established strong connections with partner agencies. Professionals are positive about the communication with the staff team and about the care provided. One professional told the inspector, ‘[Name of child] has come a long way. We are amazed where he is now. The staff are incredible and relationships are brilliant.’ Inspection report for children's home: SC460973 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2) (a)(vi)(vii))

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Requirement Due date

This specifically relates to the provider carrying out investigations when allegations are made in relation to staff conduct. In addition, the provider must also ensure that the local authority designated officer and Ofsted are informed. 12 May 2023

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Recommendation

 The registered person should ensure that records of restraint enable staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.59)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC460973 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Sophie Hills, Social Care Inspector Inspection report for children's home: SC460973 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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